DG Custom Built Home & Remodeling

Review: Entered a construction agreement on/about January *, 2014 to repair damage due to fire/water. The construction agreement work to be done and costs were to be solely based on insurance company estimate/settlement. Work was not completed according to estimate; either not done at all or incomplete. Many items were done incorrectly. Other work we could not agree upon cost. On April **, 2014 I requested that the contract be canceled. Contractor immediately pulled building permits and removed dumpsters. DG Custom sent the settlement invoice, it included work that was not done at all or was incomplete. The insurance company came and reinspected property on May *, 2014. They confirmed that much of the work was either not done at all or incomplete. I contacted DG Custom informing them that according to the actual work done, they owe us money. I have not heard back from DG Custom.Desired Settlement: We would like a refund for work that was undone and/or incomplete in the amount of $18,285.32

Business

Response:

DG Custom Built Home & Remodeling LLC was hire to do fire damage restoration. The home owner wanted additional work done. The price for additional work was noted in contract. When it was time for home owner to supply additional material for additional work, they want to use funds allocated for repairs provided by insurance company. They were not happy with my response and asked us to stop work immediately and remove dumpsters and our material not installed from job site. That is what we did and I also removed my company's name from permit. I am looking to get paid for what labor and materials where installed. Work is incomplete because they asked us to stop immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DG CUSTOM entered into an agreement with [redacted] to restore her residence according to the estimate provided by the homeowners insurance company, Liberty Mutual. They did not complete work according to the contract agreement and created more problems by removing pipes and other materials, without the homeowners or the insurances knowledge or approval.

Below is a copy of the message sent on Friday, June *, to DG Custom outlining what is needed to resolve this claim:

[Name Removed], here is a recap of the highlights from the meeting that we had with [Name Removed] of Liberty Mutual on Tuesday, June * at [Address Removed] Deer Park. It was confirmed that all of the floor joists were NOT replaced as indicated in the insurance estimate and in our work agreement. Because these still need to be replaced, you are not entitled to the actual cash value or replacement cost value for the materials, demo, labor and the electrical since wiring has to be moved/replaced to complete.

The same with the plumbing. Too many pipes are cut (also water meter cut and pipes to boiler cut) and none of the plumbing is complete so you are to entitled to these funds. Since the plumbing is a disaster, we are going to need more than the allotted funds from the insurance company to rectify. Rough plumbing in basement bathroom not according to code and needs to be addressed by you to insurance company. Same with any additional work done to bring to code.

Then there is the drywalling throughout the basement and main level. None is complete. Some sheetrock hung, some with tape, floated and VERY little ready to paint. Missing bat insulation in the basement.

Framing in the basement was included for the interior walls (non-bearing walls). The outer walls had to be framed and insulated according to code. This has to be addressed separately by you to the insurance company.

Most switches completed in basement but not all outlets - some done to code which has to be addressed separately to insurance. Same on main level. Switches, outlets, thermostats, carbon and smoke detectors to code needed.

The following items were not addressed at meeting but need to be reimbursed. You only had two 12 yard dumpsters and not one 12 yard and 30 yard. Also the soffit over the bay window must be replaced. Credit for the bay window not being a casement. Workers incorrectly removed some molding in the dining room. Baseboards not removed and replaced before drywall hung.

These items were not included in the original refund figure of $18,928 requested in our complaint to the Revdex.com. I am estimating that the additional amount to be refund to cover this work $13,000 making the total refund we want is $31,928.

Please provided the information to bring items to code, etc. to me for the insurance company and the total amount of the refund requested. Please respond within 3 business days to this request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I HAVE SENT THE INSURANCE WHAT THEY NEEDED TO PROVIDE ADDITIONAL FUNDS FOR CODE REQUIREMENT. I TOLD HOME OWNER I WILL TAKE THE WINDOW AND THERE IS NO CHARGE FOR IT. SHE SENT ME AN EMAIL OR TEXT TO LEAVE WINDOW. INSURANCE SAID THEY PAID FOR PLUMBING IN MY COMPLETED WORK DOCUMENT I DIDN'T CHARGE FOR ANY PLUMBING. SHE IS COMPLAINING THAT OTHER PLUMBERS WANT TO CHARGE MORE THAN INSURANCE IS PAYING. I WAS WILLING TO ACCEPT WHAT INSURANCE WAS PAYING, NOT MY PROBLEM THEY DONT WANT TO ACCEPT WHAT INSURANCE IS PAYING. I CARTED MORE THAN 60 YARDS OF DEBRIS FROM JOB SITE FOR DEMO ONLY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He did not supply sufficient info to insurance company. Everything he says is a half truth or completely false. He does not address the major issues that he failed to do the work as described in the insurance agreement and our work contract. Original contract was signed end of January, 2014, with work starting Here is what was stated, and still stands in our email correspondence:

On Thursday, June **, 2014 7:34 AM, [redacted]> wrote:

If you read the message properly. I stated that you did not use proper procedure to clean and remove odor - so whether or not it is specified in the agreement is debateble, since your agreement mirrors the insurance estimate. That issue should have been addressed from the beginning and was a concern I expressed to you before you were hired . I specifically and repeatedly asked if you had experience removing smoke damage and you assured me that, even though you had little experience, you would be able to rid the home of the damaging odor. That should have been done in the first stage, even as you mentioned, along with the initial winterizing. So since it was not done, as our contractor, you should have addressed the issue properly and promptly before enclosing the house with new windows and insulation and drywall. This I also questioned you about. Once the windows, insulation and drywall are in, you just trapped the odor in and it intensified and worsened. You just proved that you are NOT qualified to do fire damage restoration.

Your estimate of your finished work is also grossly false and over inflated. You still did not accurately state actual work completed. The adjuster is on record as stating that he would not pay the recoverable on most of the work because it was incomplete, not even close to meeting the standard, or was not done at all. Even what he said was acceptable to meet the burden still was not complete according to our SIGNED contract.

We can go on forever with this but it has to be resolved promptly and the facts don't lie. Anyone can see, and I have the proof, that you did NOT do the work you are trying to get paid for. So in conclusion, how do you want to handle this? We are requesting a refund of $31,928.

Sent from my iPhone

On Wednesday, June **, 2014 3:31 PM, business<[redacted]> wrote:

Sent: Wednesday, June **, 2014 1:53 PM

Subject: Re: Meeting for Next Week Company that did winterizing was not contracted to do anything else . You were, however , contracted to get rid of odor as you were bound by the insurance estimate scope of work. Getting rid of the odor is intrinsic to CLEANING AND ODOR CONTROL!

<[redacted]> wrote:Dehumidify and air circulation should have been done by restoration company that did board up and winterizing. That is way it not in our contract please review

Sent from my iPhone

On Jun 11, 2014, at 1:06 PM, [redacted] wrote:[redacted]

As of today, June **, 2014, DG CUSTOM HOME BUILT & REMODELING has failed to provide any resolution and continues to try to deflect all responsibility to homeowner. There are more details to come as more developments continue to be discovered regarding his woeful and shameful, boarding unlawful, business conduct.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,