I am rejecting this response because: Yes, I did receive a check on 8/31/for $3,000, although the statement made was a lie The discussion started on 4/30/and after many unresponsive emails, the sales rep agreed to a refund on 6/21/ After weeks of no check an email was sent to [redacted] (president/owner) and [redacted] GM After several more weeks and me providing them with a copy of the contract - no response On 7/24/filed complaint with Revdex.com and on 8/14/and email from GM stating a check was being sent overnight which never occurred On 8/31/check received via postage Thank you Revdex.com for your help! I will still note that management of Canyon Creek Resort, lack customer service, responsiveness and consumers should be aware they have an over promise mentality that can't be honored
On November 18th to stay for a day night stay to show what we have to offer as camping Resort which would include of other resorts to stay at.We do not have pushy sales team the membership sales itself with all the discounts(Please see three reasons why I jointed form) Ms [redacted] informed the sales person that she could afford the $membership with membership dues of $per quarter which membership dues did increase from $a quarter to $a quarter the next year in April (attached is the forms that states that your membership dues can increased 5% per year which Ms [redacted] signed) Ms [redacted] was approved for the Good Sam's credit card for $which she agreed to and balance due was $which was financed through our outside financed company with 0% interest rate which she agreed (please see attached membership agreement) Which after Ms [redacted] informed me of the hardship I talk to the owners of the company and we paid off the loan at Monterrey Financial for her hoping this would help her and make her a happier memberTotal amount paid off was $Regarding making reservations at one of the affinities Resorts parks international over night fees are $a night the member call the reservations desk and they will make the reservation for you.The sister resort Canyon Creek Resort is on Putah Creek within miles of Lake BerryessaIf you have any other questions please feel free to contact me[redacted] General Manager Canyon Creek & Delta Shores Resort & Marina
I am rejecting this response because:In reply to your request for our response, customers did purchase a one year members and were given a resort catalogHowever, we purchased from two very pushy salespersons who made a wonderful example of our being able to enjoy the resort catalog when we shared with them our plans to leave on a to month RV trip throughout the Northwest in the next to daysTheir encouragement on being able to save so much on RV park stays was very interestingThe first day out we were not even in the systemWe later found out after better than three weeks of $to $a night of RV park charges we wouldn't be in the system for up to six weeks which I was not verbally notified of before signing the contract and all of which certainly became a great surpriseThis was first clue of our regret for falling for this misinformation.The second and even more regrettable was after returning from the aforementioned trip we tried to make reservations at Canyon Creek for ourselves and our son and daughter-in-law for a campout togetherAt that time it was the first we heard we could camp together by our paying $per night for ourselves but our kids would have to pay at the going rate of $a nightWe were not advised of this either before we signed their contractWe have been told after we began our dispute the information concerning camping with family is noted in the handbook which was given to us as we walked out the door along with other information we were not aware of before signing the contract.When we go on a trip it is mostly just the two of usWhen we go camping it is with our family and that is the most IMPORTANT to us so important we would never have signed a contract knowing those restrictionsWe are certainly not going camping enjoying our kids and we pay $a night and expect them to pay $a nightThat is tatamount to asking someone to your home for dinner and charging them for the food they consumedWe will not be availing ourselves to anything connected to this outrageous and unfair what we consider close to a scamOur objections to this manner of doing business have been ongoing since August and we are weary of being taken advantage of and want our money back! [redacted]
Attached is the request that was sent over to our third party affiliate that handles all of or Hopeaway Holiday vacations this was sent over in March but looks like the third party affiliate did not process the vacation certMyquestion is to the consumer if they would like their $ back or would like for me to follow up on their vacation request? I have not received a message nor e-mail from the [redacted] family
I am rejecting this response because: Yes, I did receive a check on 8/31/for $3,000, although the statement made was a lie The discussion started on 4/30/and after many unresponsive emails, the sales rep agreed to a refund on 6/21/ After weeks of no check an email was sent to [redacted] (president/owner) and [redacted] GM After several more weeks and me providing them with a copy of the contract - no response On 7/24/filed complaint with Revdex.com and on 8/14/and email from GM stating a check was being sent overnight which never occurred On 8/31/check received via postage Thank you Revdex.com for your help! I will still note that management of Canyon Creek Resort, lack customer service, responsiveness and consumers should be aware they have an over promise mentality that can't be honored
On November 18th to stay for a day night stay to show what we have to offer as camping Resort which would include of other resorts to stay at.We do not have pushy sales team the membership sales itself with all the discounts(Please see three reasons why I jointed form) Ms [redacted] informed the sales person that she could afford the $membership with membership dues of $per quarter which membership dues did increase from $a quarter to $a quarter the next year in April (attached is the forms that states that your membership dues can increased 5% per year which Ms [redacted] signed) Ms [redacted] was approved for the Good Sam's credit card for $which she agreed to and balance due was $which was financed through our outside financed company with 0% interest rate which she agreed (please see attached membership agreement) Which after Ms [redacted] informed me of the hardship I talk to the owners of the company and we paid off the loan at Monterrey Financial for her hoping this would help her and make her a happier memberTotal amount paid off was $Regarding making reservations at one of the affinities Resorts parks international over night fees are $a night the member call the reservations desk and they will make the reservation for you.The sister resort Canyon Creek Resort is on Putah Creek within miles of Lake BerryessaIf you have any other questions please feel free to contact me[redacted] General Manager Canyon Creek & Delta Shores Resort & Marina
I am rejecting this response because:In reply to your request for our response, customers did purchase a one year members and were given a resort catalogHowever, we purchased from two very pushy salespersons who made a wonderful example of our being able to enjoy the resort catalog when we shared with them our plans to leave on a to month RV trip throughout the Northwest in the next to daysTheir encouragement on being able to save so much on RV park stays was very interestingThe first day out we were not even in the systemWe later found out after better than three weeks of $to $a night of RV park charges we wouldn't be in the system for up to six weeks which I was not verbally notified of before signing the contract and all of which certainly became a great surpriseThis was first clue of our regret for falling for this misinformation.The second and even more regrettable was after returning from the aforementioned trip we tried to make reservations at Canyon Creek for ourselves and our son and daughter-in-law for a campout togetherAt that time it was the first we heard we could camp together by our paying $per night for ourselves but our kids would have to pay at the going rate of $a nightWe were not advised of this either before we signed their contractWe have been told after we began our dispute the information concerning camping with family is noted in the handbook which was given to us as we walked out the door along with other information we were not aware of before signing the contract.When we go on a trip it is mostly just the two of usWhen we go camping it is with our family and that is the most IMPORTANT to us so important we would never have signed a contract knowing those restrictionsWe are certainly not going camping enjoying our kids and we pay $a night and expect them to pay $a nightThat is tatamount to asking someone to your home for dinner and charging them for the food they consumedWe will not be availing ourselves to anything connected to this outrageous and unfair what we consider close to a scamOur objections to this manner of doing business have been ongoing since August and we are weary of being taken advantage of and want our money back! [redacted]
Attached is the request that was sent over to our third party affiliate that handles all of or Hopeaway Holiday vacations this was sent over in March but looks like the third party affiliate did not process the vacation certMyquestion is to the consumer if they would like their $ back or would like for me to follow up on their vacation request? I have not received a message nor e-mail from the [redacted] family