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D&G Roofing & Restoration

360 Gargrave Rd. Ste. D, West Carrollton City, Ohio, United States, 45449

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D&G Roofing & Restoration Reviews (%countItem)

D & G roofing has repaired my roof on two separate occasions. They were very courteous, professional, and completed the repairs in a very timely manner. I do not hesitate recommending them to anyone who needs roof repair.

D&G Roofing & Restoration Response • Sep 17, 2020

Thank you for the nice review Debby! We do appreciate your business and are extremely happy that you are pleased with our work! We look forward to helping you in the future.

They were fast and thorough. Dustin came out, explained the process and walked me through how everything would be done. They notified me ahead of time as I had requested, and completed the tear-off and the new decking and shingles in a single day.

I would highly recommend them.

Robin

D&G Roofing & Restoration Response • Aug 11, 2020

Thank you for the kind review Robin! We are pleased that you are happy with our work and your new roof. We hope you enjoy it for years to come! It is our pleasure doing business with you. Thank you!

Very responsive, from the initial contact through the post-work follow-up call. Price was very competitive to other suppliers' quotes. The finished work looks great!

D&G Roofing & Restoration Response • Aug 03, 2020

Thank you for the nice review Matt! We are very happy you are pleased with our work and your new roof!

Great service and always personable and professional. Would always recommend D&G for any roof work!

D&G Roofing & Restoration Response • Jul 31, 2020

Thank you Jamie! We appreciate you business.

Roof looks amazing! Dustin the sales guy was professional, courteous, and above all knowledgeable. He answered all of my questions and was prompt at answering his phone. He also dealt with my Home owners association, so kudos to him for doing that! Overall very satisfied.

There were two very minor warranty repairs that needed to be made- but we're handled promptly.

Front desk was good at informing when my materials were being delivered and when the job would start. As well as following up with me to see if I had any concerns after the job was done.

Thanks for the good work and professionalism.

D&G Roofing & Restoration Response • Jul 14, 2020

Thank you for the wonderful review Josh! It was our pleasure to help you with your Roofing needs. Your business is appreciated very much!

D&G (from office staff to work crew) were very professional. Duane walked us through what to expect for the whole process and answered all our questions. The work was done quickly and our siding looks great. We would use them again and recommend them to friends and family.

D&G Roofing & Restoration Response • Jun 08, 2020

Thank you so much for your kind words. we appreciate your business very much. Thank you for allowing us to install your new siding and we hope you enjoy it for years to come.

Awesome job Very professional, When they were finished they cleaned up everything. I would use this company again and refer them to family and friends.

D&G Roofing & Restoration Response • May 22, 2020

Thank you Deborah for the nice review! We are certainly happy that you are pleased with our service. We look forward to helping out your family and friends in the future. We appreciate your business. Thank you for choosing D&G Roofing and Restoration!

They charged me for a tear off on my roof when I did not ask for one and was told the money would be refunded and it wasn't. Did not repair skylights.
They did a tear off on my garage when I asked them not to and when I called and told *** that they were doing a tear off he said that it looks like I was getting one for free and then was charged. It took them twice to repair the flashing on chimney. The fascia was put on incorrect and when I complained they said it was because of the weather and something they could not control. The fascia on the back of the house came off and when I called to let them know they said it was because of the tornado ( my insurance disagrees). On January the fascia on the front of the house was hanging off. When I contacted D & G Roofing I was giving estimate of 600 to fix it since I now live in a tornado path. The payment was paid by a loan and I called to ask if I could add more to the loan I was informed they had already added an extra 500 to my loan which I did not agree to. They charged me an extra 300 dollars to repair the skylights because the roof dipped in after it was already agreed to in the contract and charged for removing and deck over skylights. When I asked the employees of D & G why it was dipping they told they were not carpentered. I have a 2 year labor warranty and lifetime workman ship labor.

Desired Outcome

I would like them to repair all thefascia on the front and back of my house properly and also refund me the money for the tear of my roof that I was charged for. Also, I would like the skylights inspected to make sure the deck over was done right.

D&G Roofing & Restoration Response • May 04, 2020

To Whom It May Concern

We are sorry that Ms *** feels the way she does. We do our best every day to make sure that our
customers are happy.
Ms *** was not charged with the tear off of her garage. She was charged for a layover and the
installers did not pay attention to the work order well and tore off the shingles. Our mistake, no charge
was ever made for it. We informed her that she received a free tear off.
We did the flashing on her chimney per our contract.
We did go out and look at the fascia in question, to find that the wind had ripped it from the home. The
metal was actually ripped. She lives very close to where the tornadoes touched down and it was
apparent that it was wind damage. She claims her insurance company disagrees. Insurance companies
disagree on claim damages all the time. If we felt that it was an installation problem, we would have
taken care of it for her. I have included a photo of the fascia in question.
Parts of her repairs were paid by financing and part through a city program. Ms *** claims that we
added money on to her loan without her knowledge. No financing company allows us to add monies to
a loan without the borrowers consent.
As for the $300 to deck over the skylights, she did not have the funds so I put her on a 1 year payment
plan to pay for it. This is not our standard policy; we were trying to help her out. In house payment
plans are difficult to deal with for bookkeeping issues. For that reason, in December, I told her Merry
Christmas, I am considering your $300 loan paid in full with several months left to pay.
Labor Warranties are just that. They do not cover storm events or any kind of act of God.
We do not feel that we should be responsible for these repairs or any refunds for work she was not
charged for. We would be happy to fix her fascia for the quoted price.

I heard activity going on in my attic after high winds and rain. I went outside to take inventory of what might be the cause and found that the fascia and gutter had pulled away from the rafters. I contacted D & G roofing and spoke with Gerri the owner. She sent out the field supervisor Mike who determined the issues. He promptly gave me the estimate for repair. The materials arrived in a timely fashion. Within two weeks the gutters and down spouts were replaced by Chad and Steve, who were very polite. They cleaned up and hauled away all of the old materials. No evidence of the work that had been done except for the new product on the house. I would highly recommend D & G roofing to anyone that has an issue. In addition there was no pressure in over selling.
thank you for the excellent job.

Great customer service owner provided personal oversite of the job. Salesman was very involved every step along the way. Great workmanship. When the job was complete workers did an excellent job of cleaning up after themselves. Very competitive pricing.

D&G Roofing came out quickly to assess our leak, found the problem and gave us a reasonable quote for repair. The repair was completed sooner than estimated and the leak was stopped. I will continue to do business with D&G as they've never disappointed me. I look forward to having them put on an entirely new roof in the future!

This is the second issue D & G has fixed with my roof. They worked at it until it was done the way I wanted. I appreciate the way they responded to my concerns. I do not always expect a company to get it right every time. But I do expect them to work at it until it is done correctly. This they did. This is one of the reasons that I highly recommend them.

D&G Roofing & Restoration Response • Oct 14, 2019

Thank you Tom. We appreciate your business

D&G did a great job replacing the siding on our home. From the original estimate through the final walk-through, the employees were professional, friendly and job conscientious. The minor issues that were encountered, were handled cheerfully, efficiently, and in a timely manner, to our satisfaction. I highly recommend D&G, and would use them again in the future.

D&G Roofing & Restoration Response • Sep 27, 2019

Thank you for your kind words and for trusting us with your Siding repairs. We appreciate your business and hope you enjoy your new siding for years to come.

Great company to do business with. Highly recommend. Great people who care about getting the job done correctly. They did great work and I would happily do buisness with them in the future.

D&G Roofing & Restoration Response • Sep 06, 2019

Thank you so much Keith. We appreciate your business very much

Easy to work with and returned phone calls promptly. Installed roof according to shingle manufacture's standards. Came back out to address post-intallation concerns quickly. Would recommend this company to friends.

D&G Roofing & Restoration Response • Sep 05, 2019

Thank you Travis for the kind words. We appreciate your business very much

Working with D&G was so easy and they communicated with me every step of the way. My initial phone call was answered by a live person (didn't have to leave a voicemail), had an estimate appointment within a couple days, and I received a confirmation email with the details for my estimate appointment including the estimator's name. The estimator was knowledgeable and thorough. Follow up after the appointment was excellent. I would recommend using D&G and would use them again.

D&G Roofing & Restoration Response • Sep 03, 2019

Thank you Melissa! We appreciate your kind words. Your business is very much appreciated

D & G Roofing and Restorations is a great company. Everyone was professional and the work was done on time with no problems. If you are looking for a great roofing company...they are the best!!

D&G Roofing & Restoration Response • Aug 30, 2019

Thank You so much for the kind words! We strive to make everyone's experience a great one! We appreciate your business. Thanks again

Very satisfied. Timely and thorough and polite.

D&G Roofing & Restoration Response • Jul 02, 2019

Thank you Madeline! We appreciate you!

D&G did a great job. The process was easy from quote to completion. Constant communication, job was perfect and follow up was great!

D&G Roofing & Restoration Response • Jun 27, 2019

Thank you Mindi! We appreciate your business and look forward to your next project.

Repairs to warrantied work needed.
I had soffit replaced by this company less than a year ago and I have recently noticed several areas that need repaired. I called the company about the repairs and they sent out *** about a week later to assess the areas. He said that he would put in a work order and someone would contact me. A week went by and a received no contact. After that week went by, I contacted the company myself and they told me that someone would be contacting me soon. Another week went by with no response from the company. I contacted them again on May 1st and spoke with *** She assured me that I would receive a call back from her with a response by the end of the day. I never received a response. The soffit is getting worse and I am afraid that if the company does not repair it, it may be a bigger than expected repair. I am concerned by the lack of communication by the company. I also experienced this lack of communication during the original install.

Desired Outcome

I would like the company to repair the soffit (as they stated it is under warrenty) winthin a resonable time frame that can be scheduled. I understand that a roofing company can have weather delays but at least a timeframe of a week or so that they can promise the repair would be resonable to me. Also, communication seems to be poor. Proper communication and follow through goes a long way.

Customer Response • May 10, 2019

The company swiftly made the necessary repairs. I am satisfied with the response. No further action is needed.

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Address: 360 Gargrave Rd. Ste. D, West Carrollton City, Ohio, United States, 45449

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