Dharma Hot Yoga

A full refund of $has been transacted 11/23/and should appear 2-business days as of May 2, for the Class PassYou have also purchase a second class pass that same day and we are able to do a partial refund with an in-store credit should you wish to use it for the futureOur memberships cover all services and we are glad to accommodate any dissatisfaction of our services with partial refunds/credits if needed, however, it is stated on our website and receipts that all sales are finalWe cannot fully refund pole clients as many of them were [redacted] customers so they would need to adhere to [redacted] refund/return policies and contact us directly for any other mattersThank you for your feedback and we apologize for any inconvenience this has broughtYour feedback has helped us become better as we continue to strive to deliver quality service to all our clients

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Two refunds (one for $and the other a partial of $99.50) have cleared my card Thank youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:In reference to: July 21st -There were no warnings issued at this time, looking into the past classes that I have taken (another one with Breanna) you will see that I also never received any complaints written or verbalJuly 24--During and after the teacher training I never received any feedback to suggest that I was causing a disruptive environment, so therefore, like past classes I had no chances to change my behavior if it was disturbingAugust -I would like to see the written complaints associated with this classI have a statement from one of the other students stating that I was not disruptive to her learning environmentBesides her, there was only one other student in the class so it is impossible that there would've been three complaints on that classAgain, I ask to see signed complaints.Overall, I am unsatisfied with the responseThe business has made no attempt to reach out to me in regards to a refundI would like some sort of document that was signed by me stating that I had the opportunity to change behavior based on complaintsI would also like my $dollar refund, this in reference to not having received the discounted rateOther dates were referenced that either do not apply to my case or are not applicable to my complaintSincerely, [redacted]

The client is disputing the entire dollar amount when she has been attending classes well over a year as well as our yoga classes during the times we had a build out at a temporary location with an average of 4x a week of yogaShe attempted to contact my merchant account and lie that we only have classes twice a monthThis is a fraud transaction and will be disputed accordingly with proper documents before any amount will be released to yeh client I will attach the classes she attended as well as our schedule showing we have classes more than twice a month since we opened in JuneI noticed her that we are working on adding more classes and today, we have classes 3x a week as I promised and will be increasing it in September to 4x plus weekend yoga workshopsDespite her twisting the situation to benefit herI will not do a full refund because it's very obvious she had taken advantage of our servicesIt appears she only attended 1-a week in the evenings so even if we increased the classes during night, she had a lot of opportunity to take advantage of our night classes when she purchased it a year ago in June timeframe during the time we held night classes days a week (attached)We have other classes to fit her needs (i.eDeep stretch and restore with full modifications) but she has rejected any recommendations

The pole program was phased out due to lack of instructors to keep the program alive. Construction to build out a studio takes average 3-6 months and there was much delay in the planning process to involve all parties including contractor, landlord, engineers, vendors and studio owner. We have... diligently kept our clients in the loop with all progress. Our studio policies explain the refund and purchase policies where all sales are final and any class passes can also be transferred and/or credited back to their account. Any disputes can easily be handled with the studio owner. We have had so many pleased customers so this case is very unusual. We have attempted to amend this with [redacted] but she her Intel response to our public newsletter was very aggressive, hostile and threatful. We have decided to honor partial refund for this individual.

July 17, - Terminated Studio Manager, *** ***, due to work misconduct and excessive tardiness and unexcused leaveThe studio has received complaints on hostile demeanor regarding customer serviceI hired a new replacement as studio manager, Breanna T***.July 21, - *** and
*** attended Breanna's classBreanna left feelingdiscouraged as an instructor and expressed to me that *** and *** said they did not feel challenged in classThroughout the whole class, they continued to speak over her and suggested what moves to teach whichbecame very distractingBreanna stated "it is as if they were looking down on me because I just graduated pole training even if I have yearsof experience under me." *** and *** only have a few months of pole training under their beltI later told Breanna to set ground rules in the beginning of every class nowThe ground rules stated that all fitness moves will be the ones taught, to stay with the class as much aspossible and not to move forward to avoid showboating and an intimidating environment.July 23, - *** and *** attendedBreanna's classBreanna gave her introduction brief on safety and ground rules*** and *** never returned afterThey continued to attend Open Gym time (no instructor present)Please see attached visitswhere they had officially checked inJuly - 25, we held a Pole Training Teaching courseThroughout the course, *** and *** continued to talk among themselves creating a disruptive environmentI was approached by three students that they continued to over-talk the instructor, move into poses not yet taught, and create a divide among the groupThey would continue to speak & hold conversations during class and was not very interactive with anyone else but each otherI had spoken with the the lead trainer regarding this and she decided to break students up and partner with other people to help the situation, she also briefed the entire class about staying together and doing moves collectivelyThe lead trainer and I decided not to single *** and *** by speaking with them directly but as a whole group instead so it does not disrupt their learning capability and their experience in the programThroughout the program, *** and *** continued to speak to each other and segregate themselves with the groupI followed up with the students to see how they are feeling sincewe attempted to be sensitive and implement some type of action, and they said it was OK and that changing partners did help somewhatAltogether, we stayed considerate and sensitive to the situation.August22, - Three clients (one an instructor and both who wish to remainconfidential) reported to new studio manager, Breanna, how *** and *** literally took over the class with our instructor, KatherineI followed up the next day (August 23) to ask the instructor who attended Katherine's class about the details and what Katherine did to fix the the issue they were experiencingShe stated Katherine continued to let them know she needed them to stay in the moves they are currently teaching*** and *** continued to be disruptive and stand alone talking to each other during the classThis time around, the staff thatattended her class said this was probably the worst experience and she said was very close to walking outSomehow *** became aware after an hour of practice and did not apologize until the end of classIt was reported by front desk that our clients left the studio appearing a bit distraught.August 23, - Based on both client and staff reports and what I have observed of *** and *** since the pole training in July, I have came to a conclusion that their continuous disruptive behavior and their lack of awareness to studio etiquette which has been exemplified throughout the studio, the culture we create,our website, was not a good fit for the studio anymoreIt has deeply affected not only my staff but my clients as wellAugust 26, - Breanna received a total of phone calls since 08/24/from *** husband regarding the e-mail and stated the "studio needs tomake this right." At this time, I was tied up helping my family and I was off-siteHe continued to call daily again stating the owner needs to call him backI called him August 26, (early evening)The conversation lasted about minutesI stated we have a strict no refundpolicy, but I will look over her account and honor your request of a PARTIAL refundI continued to let him know that it will not be a full refund to give me 24-hours to look over the remaining classes and I will attach a list of visits and class passes remainingHe was very cooperative and amicableHe continued to say he understands his wife isno longer welcomed to the studio but since he paid for this, he"wants a retribution from the studio." 24-hours later, he was refunded 25% of the class passesAugust 29, - *** husband was not satisfied and sent another e-mail saying he doesn't understand why he is not getting a full refundPls see email attached from the studio's response.In conclusion, the studio has been veryresponsive to their requests and I feel that we have come to agreeable termsThe refund amount may not have satisfied him but as a business, this has interrupted our operations and affected us financially*** has been a follower of *** (studio manager) as an instructor when she started poleStudents approached us later after I had sent that e-mail on dismissal of her texting my clients about itAlthough the same clients continue to attend my studio, they expressed that *** and *** really do not show any respect or regard to the studio, the staff or the members in the classI have met them halfway with their requestI believe we did all we can do.Should you have any questions, please do not hesitate to contact me directly via cell ***Sincerely,Jennifer P***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Due to the slow/lack of response, I was giving birth to my first child during that week so please excuse the delayed response to this Revdex.com messageThis particular customer has gotten her friends and created a team of bullying clients that came on to our Facebook page to demand and harass the company
for refunds before even coming to find any resolution with usThey continued to threaten and wish for our business to die out, to write negative complaints all over social media which was also taken down on Yelp! since it was seen as harassmentOur company has a no refund or exchange policy and this was very clear in the beginning as it was stated all over our website, receipts, etcWe still offer yoga and this customer actually has been attending yoga classes in our temporary location during our build-out status, so she was very aware that we had limited classes as we were relocating and building out at another part of townWe converted our yoga studio into a full aerial fitness studio and still kept the same servicesShe continued to be very aggressive, constantly coming back into our Facebook cussing at customers who were shocked at their responsesThe comments of course are now deleted by her and as a business, we cannot tolerate to meet the demands of any more customers who behave in this mannerWe have never had customers treat us this way when asking for a refundIt's usually a very quick process but due to the demeaning messages, I will stand by our no refund policyThis was purchased more than a year ago and we were very happy to extend her membership another more monthsWe told her this Fall we are adding more yoga classes that she can take advantage of but somehow that did not please her and she continued to be very nastyWe were very amicable to refunding her until we saw the hateful messages and negative reviewsI take pride in my business and have had many satisfied clients (as the reviews would show)You can't please everyone, but you can certainly try your best to make any situation workIn this case, this customer missed out and failed to see that we could have worked it out behind the scenes without being so hasty and irrational

A full refund of $199 has been transacted 11/23/2015 and should appear 2-3 business days as of May 2, 2016 for the 50 Class Pass. You have also purchase a second 50 class pass that same day and we are able to do a partial refund with an in-store credit should you wish to use it for the future. Our memberships cover all services and we are glad to accommodate any dissatisfaction of our services with partial refunds/credits if needed, however, it is stated on our website and receipts that all sales are final. We cannot fully refund pole clients as many of them were [redacted] customers so they would need to adhere to [redacted] refund/return policies and contact us directly for any other matters. Thank you for your feedback and we apologize for any inconvenience this has brought. Your feedback has helped us become better as we continue to strive to deliver quality service to all our clients.

Complaint: [redacted]I am rejecting this response because:
Please reference attachment detailing how out of the loop their communication with students was, as well as the final letter sent stating all sales were final.    Sincerely,[redacted]

First of all I am not Bullying her. I have been nice to her and I can forward you the emails where I am nice and she is rude. I have never been treated this way by a owner of a business. I did not curse at your guests on Facebook, she is a liar. I did not delete anything. My friends are also in the same situation we were convinced that nothing would change with the company. The fact is she is a liar and a theft. I have evidence that is from a personal email the states she was not changing anything and also that by August more yoga classes will be added. I am not the only person she deceived. I am tired of hearing that I harass her I did no such thing that give my honest review of what has conspired over almost a year now. She does not offer any of the services she has promised. From first double charging me and blaming it on me. It took me took me about 1 hour to get that resolved with them. Where they were first accusing me of not paying. Then I write one response on how I disagree with how the business was handled and I am scolded and told I don't have a membership. That is when yes I got angry and wrote my review. I would like to add she is lying about me attending alternative classes during shut down. I never did such a thing. Also as far as it goes I only know one other person that was upset with her business. I DO NOT know any of the other people that she stole from as well to start her business. She even was refusing to give refunds to people that paid for pole dancing lessons. The Revdex.com can go to the Facebook group and personally see EVERYTHING I commented on and her correspondence with other customers that are irate and feel she stole their money. I find it comical that the owner is making this seem like I am bullying her. All I want is my money and I asked for it in a kind way and was refused. I noticed that the only way she was giving people refunds was because they were blasting her on Facebook. So I thought I would try that and also tell the truth. Jennifer is not as nice as she tries to pretend to be. She stole money from not only me but countless others. As for cursing at anyone, I did no such thing. It is character assassination for her to even claim that, it is also a lie that I took anything down or deleted any of my comments. If my words were so bad, why has Facebook decided to keep my review. If it was remotely harassment they as a company would have taken it down. Her response has countless lies to pretend that she has done nothing wrong. I have attached the comments I made on her Facebook. As for harassing her customers, I just told the ones who felt they too had been cheated and lied to contact the Revdex.com. It is all in black and white on the Facebook page. My friend will also be contacting the Revdex.com with her story because  she too was refused a refund. I just think it is comical that I was told in multiple emails and her business emails that no services have changed and not till the fall will they offer more yoga classes. She only offers two a week and they are beginner classes. So if I were to go to her studio I am paying about $100 a class for only twi classes a week at 4:30pm beginner yoga. When my contract was for unlimited yoga for a year. but wait she is adding in the fall, which in the email to my friend it would be added in the coming two weeks. two weeks have passed and only two classes a week. I would like to add, if I am such an awful customer why would she extend my membership and have me around her studio. Most business would give the awful customer the refund and have them go away. the owner is a liar and I have more evidence to prove. From private conversations with other customers that feel cheated and even company emails sent out saying nothing would change. I just want my money back, I will even delete my bad review and write a nice new one. I would also like to add that I am not the only bad review and I would have never written those words if I did not feel like I was blindly stolen from and lied too. 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

The pole program was phased out due to lack of instructors to keep the program alive. Construction to build out a studio takes average 3-6 months and there was much delay in the planning process to involve all parties including contractor, landlord, engineers, vendors and studio owner. We have...

diligently kept our clients in the loop with all progress. Our studio policies explain the refund and purchase policies where all sales are final and any class passes can also be transferred and/or credited back to their account. Any disputes can easily be handled with the studio owner. We have had so many pleased customers so this case is very unusual. We have attempted to amend this with [redacted] but she her Intel response to our public newsletter was very aggressive, hostile and threatful. We have decided to honor partial refund for this individual.

The client is disputing the entire dollar amount when she has been attending classes well over a year as well as our yoga classes during the times we had a build out at a temporary location with an average of 4x a week of yoga. She attempted to contact my merchant account and lie that we only have classes twice a month. This is a fraud transaction and will be disputed accordingly with proper documents before any amount will be released to yeh client.  I will attach the classes she attended as well as our schedule showing we have classes more than twice a month since we opened in June. I noticed her that we are working on adding more classes and today, we have classes 3x a week as I promised and will be increasing it in September to 4x plus weekend yoga workshops. Despite her twisting the situation to benefit her. I will not do a full refund because it's very obvious she had taken advantage of our services. It appears she only attended 1-2 a week in the evenings so even if we increased the classes during night, she had a lot of opportunity to take advantage of our night classes when she purchased it a year ago in June 2015 timeframe during the time we held night classes 5 days a week (attached). We have other classes to fit her needs (i.e. Deep stretch and restore with full modifications) but she has rejected any recommendations.

Complaint: [redacted]I am rejecting this response because: There was not an offer provided by the business. 
Furthermore: Dharam’s response supports the position that my wife did not receive previous warning of actions needing to be corrected, therefore the Studio terminated the service agreement without my wife’s prior knowledge there was anything at risk. 
 
There has not been no refund at this time, which DHY has indicated they’ve made in their Revdex.com Complaint response. 
 
I would understand if we, the users, canceled the Class Pass that we would not be entitled to a refund, however because DHY forced the cancellation of the service agreement, I have paid for a service that will not be fulfilled. I feel the remaining balance of the Class Pass should be paid in full. 
 
This would not have been escalated, had DHY refunded the remaining classes and provided an account of her Membership Attendance at the time of cancelation. 
Sincerely,[redacted]

I am rejecting this response because: I do not continue to harass you. I contacted the Revdex.com because your business ethic is atrocious and attempting to resolve anything with you is impossible. You want to talk about harassment and bullying, look at how you responded to most of the negative comments on Facebook. I wrote only three comments in total on your Facebook page. My first comment I made you quickly accused me of not having a membership, which is a comment that should have never been made over Facebook. You should have privately emailed me as a client and asked me the question. If you want to get to the nitty gritty you started all of this with your continuous lies to everyone. even to this day where you do not even provide the same classes or class volume and yet you keep trying to convince everyone you will. But no one believes you because you have lied to your clients since day one of the move. you did not even notify Groupon or the pole fitness people that you were shift solely to aerial. Also to accuse me that I am getting my friends to gang up on you is completely untrue. All those people asking for refunds are separate from you. you can look into, none of us are friends on Facebook. All I am doing is telling them to contact the Revdex.com because they too feel they have been robbed and lied to by a crook of a business women. As for trying to reach out to you I did so and when I did I was either ignored or accused of not having a membership. I was civil and you got nasty. I am allowed to have negative thoughts and express them on Facebook. It is called Freedom of Speech, it is the 1st amendment, which at this moment you are trying to tell me I do not have a right to have. So please stop accusing me of slander, truth is far from slander. Also I ask that you please stop thinking that I am going out of my way to find people to post negative comments on your Facebook and are telling them to ask for refunds. As for my friend asking you for a refund it was her choice to do so because she gave you $300 for yoga classes that are no longer offered. She too feels cheated. I have attached the private messages that I sent to the business before I wrote my negative comment on her Facebook business page. I would like to point out that I was never emailed, called or messaged back. As well as I would like to point out that their was never an apology for accusing me of not having a membership, might I add how rude the response was. I want to kindly ask again for this refund.[redacted]

Hello,This complaint is similar to case # [redacted]. July 17, 2015 - Terminated Studio Manager, [redacted], due to work misconduct and excessive tardiness and unexcused leave. The studio has received complaints on hostile demeanor regarding customer service. I hired a new replacement as...

studio manager, Breanna T[redacted].July 21, 2015 - [redacted] and [redacted] attended Breanna's class. Breanna left feeling discouraged as an instructor and expressed to me that [redacted] and [redacted] said they did not feel challenged in class. Throughout the whole class, they continued to speak over her and suggested what moves to teach which became very distracting. Breanna stated "it is as if they were looking down on me because I just graduated pole training even if I have 3 years of experience under me." [redacted] and [redacted] only have a few months of pole training under their belt. I later told Breanna to set ground rules in the beginning of every class now. The ground rules stated that all fitness moves will be the ones taught, to stay with the class as much aspossible and not to move forward to avoid showboating and an intimidating environment.July 23, 2015 - [redacted] and [redacted] attended Breanna's class. Breanna gave her introduction brief on safety and ground rules. [redacted] and [redacted] never returned after. They continued to attend Open Gym time (no instructor present). Please see attached visits where they had officially checked in. July 24 - 25, 2015 we held a Pole Training Teaching course. Throughout the course, [redacted] and [redacted] continued to talk among themselves creating a disruptive environment. I was approached by three students that they continued to over-talk the instructor, move into poses not yet taught, and create a divide among the group. They would continue to speak & hold conversations during class and was not very interactive with anyone else but each other. I had spoken with the the lead trainer regarding this and she decided to break students up and partner with other people to help the situation, she also briefed the entire class about staying together and doing moves collectively. The lead trainer and I decided not to single [redacted] and [redacted] by speaking with them directly but as a whole group instead so it does not disrupt their learning capability and their experience in the program. Throughout the program, [redacted] and [redacted] continued to speak to each other and segregate themselves with the group. I followed up with the students to see how they are feeling since we attempted to be sensitive and implement some type of action, and they said it was OK and that changing partners did help somewhat. Altogether, we stayed considerate and sensitive to the situation.August 22, 2015 - Three clients (one an instructor and both who wish to remain confidential) reported to new studio manager, Breanna, how [redacted] and [redacted] literally took over the class with our instructor, Katherine. I followed up the next day (August 23) to ask the instructor who attended Katherine's class about the details and what Katherine did to fix the the issue they were experiencing. She stated Katherine continued to let them know she needed them to stay in the moves they are currently teaching. [redacted] and [redacted] continued to be disruptive and stand alone talking to each other during the class. This time around, the staff thatattended her class said this was probably the worst experience and she said was very close to walking out. Somehow [redacted] became aware after an hour of practice and did not apologize until the end of class. It was reported by front desk that our clients left the studio appearing a bit distraught.August 23, 2014 - Based on both client and staff reports and what I have observed of [redacted] and [redacted] since the pole training in July, I have came to a conclusion that their continuous disruptive behavior and their lack of awareness to studio etiquette which has been exemplified throughout the studio, the culture we create, our website, was not a good fit for the studio anymore. It has deeply affected not only my staff but my clients as well. August 26, 2014 - Breanna received a total of 4 phone calls since 08/24/2015 from [redacted] husband regarding the e-mail and stated the "studio needs to make this right."  At this time, I was tied up helping my family and I was off-site. He continued to call daily again stating the owner needs to call him back. I called him August 26, 2014 (early evening). The conversation lasted about 2 minutes. I stated we have a strict no refund policy, but I will look over her account and honor your request of a PARTIAL refund. I continued to let him know that it will not be a full refund to give me 24-48 hours to look over the remaining classes and I will attach a list of visits and class passes remaining. He was very cooperative and amicable. He continued to say he understands his wife is no longer welcomed to the studio but since he paid for this, he "wants a retribution from the studio." 24-48 hours later, he was refunded 25% ofthe 6 class passes. August 29, 2014 - [redacted] husband was not satisfied and sent another e-mail saying he doesn't understand why he is not getting a full refund. Pls see email attached from the studio's response.In conclusion, the studio has been very responsive to their requests and I feel that we have come to agreeable terms. [redacted] and [redacted] has been a follower of [redacted] (previous studio manager) as an instructor when she started pole. Students approached us later after I had sent that e-mail on dismissal of her texting my clients about it. Although the same clients continue to attend my studio, they expressed that [redacted] and [redacted] really do not show any respect or regard to the studio, the staff or the members in the class. I have met them halfway with their request. To protect my students' identity, they choose to not be exposed so I cannot reveal their complaints. Before all of the complaints, I have given [redacted] free membership because I thought she would like to work and audition as an instructor. I have retracted that after July 25th training due to the negative complaints and what I've witnessed.  I believe we did all we can do.Should you have any questions, please do not hesitate to contact me directly via cell [redacted]Sincerely,Jennifer P[redacted]Jennifer P[redacted] CEO & FounderDharma Hot Yoga C) [redacted]Facebook | Instagram | Twitter @dharmahotyoga
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Two refunds (one for $199 and the other a partial of $99.50) have cleared my card.  Thank you. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:In reference to: July 21st -There were no warnings issued at this time, looking into the past classes that I have taken (another one with Breanna) you will see that I also never received any complaints written or verbal. July 24-25 -During and after the teacher training I never received any feedback to suggest that I was causing a disruptive environment, so therefore, like past classes I had no chances to change my behavior if it was disturbing. August 22 -I would like to see the written complaints associated with this class. I have a statement from one of the other students stating that I was not disruptive to her learning environment. Besides her, there was only one other student in the class so it is impossible that there would've been three complaints on that class. Again, I ask to see signed complaints.Overall, I am unsatisfied with the response. The business has made no attempt to reach out to me in regards to a refund. I would like some sort of document that was signed by me stating that I had the opportunity to change behavior based on complaints. I would also like my $400 dollar refund, this in reference to not having received the discounted rate. Other dates were referenced that either do not apply to my case or are not applicable to my complaint. Sincerely,[redacted]