DHI Mortgage Company, LTD

DHI Mortgage Company, Ltd., (“DHIM”) appreciates the opportunity to respond to Ms***’s concerns DHIM strives to provide excellent customer service and we are disappointed that Ms***’s experience was not what she expected or deserved The ***’s were under contract for the purchase of the subject property on 3/16/ That contract was contingent upon the sale and closing of their current residence in Colorado The original closing date on the contract was May 29, At the ***s' request, DHIM attempted to have the loan approved so that the ***s could close earlier in the month of May.?On May 4, 2015, [redacted] , Gulf Coast Branch Manager e-mailed all DHIM parties involved in the [redacted] transaction along with the ***s' Real Estate Agent, [redacted] to make sure that everyone understood that DHIM would not schedule a closing date until the loan was approved and all conditions were cleared On May 6, 2015, the loan was credit approved with minor conditions, of which would have been taken care of at the time of closing The last condition was documentation from the borrower Mrs [redacted] informed DHIM that she had the required documentation however, she would not provide it until DHIM advised her how all the inconveniences could be “resolved” The resolution offered by DHIM was to close the loan as quickly as possible, weeks earlyThat resolution was not acceptable and on May 7, 2015, Ms [redacted] sent an e-mail withdrawing her loan application?The lending process is sometimes very frustrating and stressful DHIM understands those frustrations and worked hard to accommodate the early closing for the ***s and apologize for any miscommunication and additional stress the process may have added to their move As DHIM is not a party to the purchase contract we are unable to assist with the ***’s request for the return of their earnest money deposit