DHM Properties Reviews (%countItem)
DHM Properties Rating
Address: 20 Corporate Woods Blvd, Albany, New York, United States, 12211-2396
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I have been living in Mill Creek Apartments for almost two years now. Before I signed the lease back in 2019, I was told that there was smoking in buildings, but if it became an issue to other tenants then it would be resolved. I have let the manager here know numerous times and she has done nothing about the issue. The only reason that I signed another year lease is because the smoke calmed down for a while, as soon as I signed it again the smoke was unbearable all over again. My furniture is ruined and I have developed a nasty cough, and cough up black mucus in the morning. The smoker lives next to me in APT. J. I cant even do my laundry without my clothes smelling. All the manager here says is "Sorry ***, there is nothing that we can do, Your the only one who complains." I have kindly asked him to please stop smoking, and it ended with him drunk with his pants hanging off him calling me a "Little *** and come out and fight me" Paul the gentleman who works here in the office witnessed the whole thing and almost had to call the police. He then filled out a report. I was scared and still am very uncomfortable. I told the manager here I didn`t feel safe and I wanted to move into a different building. She did nothing at all to work with me knowing how scared I am. I would like to resolve this situation without hiring an attorney. There is an open apartment in building one and I would like to move in there as soon as possible. I understand that there still might be a smoke smell anywhere I go, I am willing to take that risk. I also don`t feel safe here next to him.
In response to Mr.
complaint, before taking possession of the apartment, it was explained to Mr.
*** that the apartment community does not offer non-smoking
accommodations. He was concerned about this and at that time, was given
the opportunity to not take possession of the apartment. He decided to
move forward with his lease signing and it was explained to him that should he
have a concern with smelling neighboring smoke in his new home, he could bring
it to the attention of the Rental Office and we would do everything we could,
within the perimeters of our lease agreement, to rectify the situation.
These actions would include items such as; sending notices to all apartments in
the building asking residents to be more conscience and courtesy to their neighbors
in regards to smells coming from their households; requesting smokers to
smoke outside; requesting smokers to purchase smokeless ashtrays; and sealing
off any piping or open areas where smoke could permeate into surrounding
apartments. Management did receive various
complaints from Mr. smelling smoke in the building hallway as well as in
his apartment and the above mentioned actions were completed on many different
occasions. Members of our Staff including the Property Manager, Leasing
Agent, Regional Leasing Supervisor, Regional Maintenance Supervisor and
Maintenance Technicians have personally inspected areas in the building to see
if they could also smell smoke. This has been done numerous times
throughout Mr. residency and at no time has any overwhelming smoke smell
been evident. The Rental Office has also reached out to all of the other
six households residing in the same building as Mr., including the actual
Rental Office which is also located in the same building to determine if anyone
else had an issue with smelling cigarette smoke in either their homes or in the
commonly shared building hallway. However, no other neighbors or staff
members reported concerns and we have never received any previous resident
complaints or concerns prior to Mr.s’ residency. Mr. had also
brought it to the attention of the Rental Office that he could also smell smoke
in the community exercise room which is also located in the building in which
he resides. The Property Manager then reached out to other residents
within the community that regularly utilize this area to see if it was also an
issue for them. No other residents in The Apartments at Mill Creek that
regularly use the exercise room reported smelling any smoke in this area. The Mill Creek and DHM
Management team have exhausted all measures noted above on multiple
occasions. Mr. has not been satisfied and management agreed to
terminate his lease without penalty from the beginning as our goal is have
happy residents who enjoy residing in our community. After many months
had passed without incident, Mr. lease was due to expire. At that
time, the Rental Office had another conversation with him as he was concerned
his lease would not be renewed due to his complaints over the last year.
He adamantly requested to renew his lease and requested that the management
company offer him another years contract to stay in his current apartment which
was agreed upon. Shortly after renewing, other complaints both related
and not related to smoking odors were received and again Mr. has always
been given the opportunity to end his lease without penalty. Our
intention is never to keep him in an apartment where he feels his health or
well being could possibly be in danger. It should also be noted that the
management office has received complaints from neighbors in his building due to
Mr. propping open the secured building entrance door to air out the
hallway. Since Mill Creek does not offer non-smoking accommodations and
our agreement to release Mr. from his lease contract without penalty,
management did deny his request to transfer to a different apartment
community. As of this date, Mr. has provided his written note
to vacate the apartment on July 18, 2020, therefore the complaint has been
resolved.
I rent from there harborside manor in Liverpool NY . The management sucks nothing is taken care of people throw unwanted mail on the floor of the entrance hall and nothing is done about it . You get charged separately for water but I’m only here 3days a week due to travel with my job and my water bills gone up which is strange. Also a neighbor who talks to almost everyone told me she hates blacks and f
s. They have done nothing to handle any of the complaints or come up with an explanation for my water bill going up and not down since I’m traveling for work now. Stay far away from this place and company
The company is dishonest and acts in a criminal like a manner. the owner Mark Rosen feels it neccesery to call peoples voicemail and use foul and abusive language. The best advice I could ever offer is to avoid this company.
Owners – DHM properties
20 Corporate Woods Boulevard, Floor 5, Albany, NY 12211
Phone: (518) 465-4500
Property Managers - HarborSide Manor
24 Town Garden Dr, Liverpool, NY 13088
Phone (315) 992-7548
My Name is ***, cell phone number is *. I signed an apartment lease in December of 2017 to New Years Eve of December 2018 at *. I bought a home at the end of July 2018. So I did not break the lease I followed Harborside Manors / DHM sub-lease procedure with Harborside Mannor associate Naomi. A few weeks before the month of September I found a tenet (*) for the month of September 1, 2018 to December 31 2018. During the sublease meeting that Naomi stated to *** and I, *** was to pay rent for the next month of September and the full security before *** was to move in. And, Haborside Manor would agree to contact me if there was any fees above the sublease’s security that Harborside would contact me and allow me access because I turned in all key and card to Harborside Naomi. The sublease agreement has my current contact information.
I called haborside many times to verify that September rent was paid. On September 1 *** paid rent with a money order. I called Harborside Manor Naomi and she stated ‘that rent was paid and I would not be charged for the month of September.’
On 9/5/18 harborside / DHM pulled September rent out of my checking account. I called Naomi At Harborside. She told me that “DHM ‘the main office’ just doesn’t know what they are doing.”
I asked how to get my money back.
She stated that she could call up the main office which should take a couple of weeks or you can go to your bank and put a stop payment in. We have September rent from Ben. I asked If I would get charge a fee for getting my money back from the bank. Naomi Said “NO”
I went to my bank and stopped this double payment.
*** texted 10/19/18 that I owe a $35.00 bill for a returned check after Naomi told me I would be charged.
I write on behalf of Harborside Manor and Pearl Street Apartments in response to Mr. s November 14, 2018 complaint. Upon review with Pearl Street's property manager, a letter was sent to Mr. apartment at Pearl Street indicating a balance was due for the returned check fee after Mr. stopped payment on his September rent. This letter was sent in error and there is currently no outstanding balance due from Mr.. No further action is required by Mr. or the person who subletted his apartment until the lease expiration.We apologize for any inconvenience this may have caused but look forward to resolving the matter and putting Mr. and Mr. at ease. Should there be any additional questions regarding this matter, please do not hesitate to contact the property office or corporate office formore information.Sincerely
I lived at Chelsea Ridge for several years. They were very kind about extending my lease and helped me extend for several months until I moved into a home. After paying a carpet company several hundred dollars to clean a carpet that would have to be removed anyway because it was already old, and spending several days cleaning every cabinet and corner, I never received the security deposit back except for a few hundred dollars. I am very disappointed because I trusted them when they said it "would take a long time" because I extended my lease month by month. So it has been over a year and after calling and being transferred to voicemail, I am very sad that management has kept the entire deposit with no explanation. Veterans be careful if you need to break a lease. I am really surprised this happened.
Horrible. Absolutely horrible. After living here for 2 years I bought a house. Causing me to have to end my lease 4 months early. They gave me the option to sublet the apartment, which is what I did. However, after picking this option they said that they would charge me a $300 subletting fee. When I asked them to explain the purpose of this fee they said "we charge it because we can". Okay? I asked what the $300 was paying for they said "it just goes into our account that is just the figure we came up with". I cannot find anywhere in my contract where it says they can charge this fee. They mention that it is in there but refused to give me their email, or to take mine to scan me the section that explains this fee. On top of that, they are keeping my security deposit, and collecting another security deposit from our subletter. They continued on to tell me that because we have decided to sublease, we have essentially become the landlord. What? I mentioned I did not want to take on that responsibility, and after asking them to explain all of this to me, they hung up the phone. I feel like I just got robbed by Dawn Homes Management because "they can do that".
We are in receipt of the Revdex.com notice regarding Ms. *** complaint, dated November 28, 2017. Unfortunately, we did not receive the letter that was originally sent including the complaint dated November 10, 2017. Enclosed please find Netherlands Village's response to Ms. complaint regarding her decision to sublet until the end of her natural lease term. Ms. and Mr. ("Residents") signed a Lease Agreement with Netherlands Village, commencing on April 15, 2016. The Residents renewed their lease for another year after the natural expiration of the original lease. At that time, it was the Resident's intention under the lease terms to occupy the apartment until its natural termination date, April 30, 2018. On October 16, 2017, the Resident's selected from several options that would allow them to vacate the apartment while still maintaining responsibility for all obligations under the lease, expiring April 30, 2018. The Residents chose Option 3 - Sublet. On October 16, 2017, both Residents executed this sublet paperwork acknowledging that they would sublet the apartment for the remainder of the lease term and incur a $300 subletting fee, due upon successful approval of a sublet application. A copy of this sublet paperwork is attached for reference. An approved Sublettor was accepted on November 10, 2017. At that time, the Residents and Sublettor reviewed and signed two additional subletting documents that would acknowledge the relationship between the Landlord, Resident(s) and Subtenant(s) (the "Parties"). First, the Sublease Agreement. This Agreement allows the Leaseholder (Spencer *** and Desmin ***) and the Sublettor to execute a mutual agreement for both parties - acknowledging the Leaseholder's financial responsibilities and the Subtenant's financial responsibilities during the duration of the Sublease and remainder of the lease term. A Netherlands Village authorized representative also executed the Sublease Agreement confirming the new relationship and financial obligations between the Parties. A copy of the Sublease Agreement is attached for reference. Lastly, an Acknowledgment of Sublet was signed by the Parties acknowledging the agreement that was just entered into by the Residents and Subtenant. As part of this Acknowledgement, there are ten (10) clearly stated terms and conditions that apply to the Parties. Specifically, Item 1 notes that the Subtenant acknowledges that he/she shall remain liable for the Lease Agreement in its entirety for the remainder of the Lease Term." Further Items 4 and 5 make note that the Resident is still jointly liable for any actions under the Lease Agreement. While we find it unfortunate that Ms. feels this strongly about a matter that is clearly written in an agreement that she and Mr. signed as part of their decision to sublet the apartment, we as the Landlord acted appropriately according to the above-referenced terms and documentation attached. We hope this letter response provides some clarity to the previously stated complaint and that Ms. understands our position more clearly as a result of the submission. Should you have further questions or comments regarding the above-referenced complaint, I am available at any time to discuss via phone or email. Thank you for your time and attention.