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D'Hondt Construction Reviews (3)

The delay in this matter was the result of invoices not being received in our Accounting Department at our Corporate office (2850 South Michigan, Chicago) in a...

timely manner, as our procedure dictates.  We are not sure where the vendor sent the invoices initially, but we were not made aware of the outstanding balance until late 2016 when the vendor reached out to the office of our CFO.  It was during several conversations that it was made clear that what we showed in our Payables system did not represent the full amount owed. East Lake staff, in fact, had several conversations with an [redacted] representative; their calls were not ignored as [redacted] complaint suggests.Nevertheless, a partial payment was sent to [redacted], Inc. ($2,998.42) on 03/01/17.  The balance of the amount due this company will be sent to them before the end of March 2017.  Thank you.

This is to acknowledge receipt of this complaint.  We are researching same and will be in touch w/our formal response.Thank you.

Complaint: [redacted]
I am rejecting this response because:  All invoices were sent to 2 separate addresses as advised when setting up the service calls (It is customary that we ask where to send the bills and we set it up under the provided addresses we were given).  It wasn't until much later that we were told that the addresses were incorrect.  It was also mentioned in the business response that it was made clear that the owed amount in the payables system did not represent the full amount owed which is why it was requested of us on 6 different occasions to email copies of all outstanding invoices showing a total amount owed.  In the handful of conversations we had, it was stated by East Lake that they did not have an update, that they needed invoices re-sent and finally that they were all in the system to be paid out which was inaccurate because we did not receive payment in full and were asked again to resend invoices because they only showed 7 in their system.  [redacted] Inc. can provide a detailed call log of all attempts at communication showing where emails were "read" and not responded to and that calls were not returned.  [redacted], Inc. has continually requested contact from David [redacted] and Yolanda [redacted] in which we are still waiting.  Call logs can be provided upon request showing how often we tried to call and speak with someone.As stated by East Lake, we did receive another partial payment in the amount of $2,998.42 on March 6, 2017.  Upon receipt of the remaining balance for the other 14 invoices we will  mark this as an "accepted" response to satisfy the complaint.
Sincerely,
Mary [redacted]

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Address: 181 Turner, Romeo, Michigan, United States, 48065

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www.perfectclimate.us

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