Diageo Canada Inc

The customer placed an order with usThe product that was order was back ordered, and eventually the order was cancelledWe had recently changed our processor gateway and their system is much more secureThey achieve this by not keeping information too longWe were not aware of thisAs such,
we were submitting the refund but it was not going throughWe reached out to the company to process this refund and were told, to send a checkWe sent out this check 7/**/The customer was notified of this as wellThanks

Revdex.com:
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had SEVERAL conversations with you I have had ONE I called and told you that the candles I received were called coral, but in reality they were a version of hot pink I explained to them that there was no way you could refer to these as coral Trust me after having a coral and grey wedding for my daughter, I know coral Yes, coral does come in a wide variety, I realize this, but these were NOT coral They were PINK I spend $on 3" x 6" pillar candles And the shipping was an additional $ for a total of $for candles that were the wrong color I was told "** *** *** ** *** ** ** *** *** ***" I would have to pay the shipping back and there would be a restocking fee I would of had no problems with this if the candles were as advertised, but they weren't I have shopped online for years, and never not once have I filed a claim with the Revdex.com I would not recommend to anyone to purchase anything from this company Very poor customer service PS....the candles were so off-color I couldn't even use them Planning on giving them to the local animal shelter to sell in their store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not received the check yet 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Wholesale Candles Direct regarding complaint ID [redacted].Sincerely,
[redacted]

Thank you for the information you gave when I called about this case. The Case is ID# [redacted].We remember this customer and had several exchanges...

with the customer. After trying to make restitution and not satisfying her wishes, she said she would bring a case against us to force us to give her what she wants. She ordered a set of candles from us, we sent her the candles she ordered. She called to say that the candles were the wrong color. We apologized and said we would send another set. We only needed her to send us a picture of what she received. We did not have any pink candles and could not have sent those to here. We said to her maybe there is something wrong with the batch, send us a pic so we can confirm. She refused. We checked other candles from the batch and they were fine. So we insisted she send a pic to confirm the issue.We are not unreasonable, if we sent you the wrong product its a mistake that we can easily fix. But when a customer refuses to co-operate and instead, tries to bully us to get what they want. That is unfair. We have no issue with a refund, but it has to be inline with our return policies. Which include and 15% restocking fee and paying for the return of the material (please see the website return policy: [redacted])Please help us to correct this situation, no one can buy or candles without agreeing with our policies. She only had to send us a pic and we would have gladly send replacements, instead she chose to send the candles back without following policies and now wants you to help her usurp this policy. We are prepared to refund the cost, minus the 15% restocking fee. ThanksP  ###-###-####E  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]