Thank you for the information you gave when I called about this caseThe Case is ID# [redacted] .We remember this customer and had several exchanges with the customerAfter trying to make restitution and not satisfying her wishes, she said she would bring a case against us to force us to give her what she wantsShe ordered a set of candles from us, we sent her the candles she orderedShe called to say that the candles were the wrong colorWe apologized and said we would send another setWe only needed her to send us a picture of what she receivedWe did not have any pink candles and could not have sent those to hereWe said to her maybe there is something wrong with the batch, send us a pic so we can confirmShe refusedWe checked other candles from the batch and they were fineSo we insisted she send a pic to confirm the issue.We are not unreasonable, if we sent you the wrong product its a mistake that we can easily fixBut when a customer refuses to co-operate and instead, tries to bully us to get what they wantThat is unfairWe have no issue with a refund, but it has to be inline with our return policiesWhich include and 15% restocking fee and paying for the return of the material (please see the website return policy: [redacted] )Please help us to correct this situation, no one can buy or candles without agreeing with our policiesShe only had to send us a pic and we would have gladly send replacements, instead she chose to send the candles back without following policies and now wants you to help her usurp this policyWe are prepared to refund the cost, minus the 15% restocking feeThanksP ###-###-####E [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received the check yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for the information you gave when I called about this caseThe Case is ID# [redacted] .We remember this customer and had several exchanges with the customerAfter trying to make restitution and not satisfying her wishes, she said she would bring a case against us to force us to give her what she wantsShe ordered a set of candles from us, we sent her the candles she orderedShe called to say that the candles were the wrong colorWe apologized and said we would send another setWe only needed her to send us a picture of what she receivedWe did not have any pink candles and could not have sent those to hereWe said to her maybe there is something wrong with the batch, send us a pic so we can confirmShe refusedWe checked other candles from the batch and they were fineSo we insisted she send a pic to confirm the issue.We are not unreasonable, if we sent you the wrong product its a mistake that we can easily fixBut when a customer refuses to co-operate and instead, tries to bully us to get what they wantThat is unfairWe have no issue with a refund, but it has to be inline with our return policiesWhich include and 15% restocking fee and paying for the return of the material (please see the website return policy: [redacted] )Please help us to correct this situation, no one can buy or candles without agreeing with our policiesShe only had to send us a pic and we would have gladly send replacements, instead she chose to send the candles back without following policies and now wants you to help her usurp this policyWe are prepared to refund the cost, minus the 15% restocking feeThanksP ###-###-####E [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received the check yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]