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Diageo North America

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Reviews Liquor Store, Brewers, Liquor Broker Diageo North America

Diageo North America Reviews (5)

Complaint: [redacted] I am rejecting this response because:the response doesn't address the issue and if Diageo would like to accept additional proof of purchase (photo of the liquor) I would be happy to provide itOtherwise I would like to receive the original entry back Sincerely, [redacted]

Hello,We are happy to respond to this consumer's complaint Our rebate company denied this claim per standard procedures because the terms of the rebate were not met The receipts provided did not specify the specific products purchased or the size of the product as required by the rebate form Also, the receipt did not have a product UPC which the consumer claimed he could verify with photos in the complaint Instead, the receipt indicated "Liquor' and the price for these purchases was far below the typical retail price for any 750ml product (.99)Unfortunately, we are unable to honor this rebate due to these reasons.Please contact me with any additional questions,Many Thanks,Sheri R***Sheri R***Consumer Care Specialist DIAGEO Celebrating Life, Every Day, Everywhere [redacted] *** ** [redacted] *** [redacted] ***

To Whom it May Concern, I am happy to respond that we have already resolved this concern directly with the consumer It appears that this was an operator error in entering the rebate informationThe operator only captured one product which is why the consumer was only originally mailed $However, we have confirmed there were products on the receipt We received an email inquiry from this consumer on March 11th and immediately recognized our error and processed a new check This check for the remaining amount was mailed to the consumer on March 17th We work very closely with our rebate processor to ensure our rebates are processed quickly and accurately Unfortunately, occasional errors do occur and we aim to resolve these quickly to our consumer’s satisfaction We are very sorry for this error and are always working on ways to improve our systems and processing accuracy Diageo Consumer Care

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