Diageo North America

I submitted to Diageo two receipts for a $15.00 dollar rebate *** promotion that they were currently offering to *** residents only. I used the required text feature and app to file submission. I received conformation that the submission was completed and I would have the funds in my *** account in 48 hrs. I waited for a week no money . I emailed Diageo and received a response Kelly R stating my submission was not processed however, I took a screenshot on the 26 th of June when it was submitted for proof showing it was accepted, I also submitted the screen shoot and both issuing qualifying receipts in an email back to Kelly R she has been non respondent and I am sure she is hoping I go away. If you offer a promotion to a consumer and they qualify, honor it. I just want my rebate.

Diageo actively advertised in the local newspaper, offering a rebate promotion for purchase of specific products. I followed the submission instructions and mailed the rebate materials within the required timeframe, entitling me to an $8 rebate. Instead, I received a postcard notifying me that my residence and purchase are not within an “authorized” state for this promotion. I phoned customer service in the designated rebate center (***) and was told that this state limitation was written in the fine print of the rebate offer. When I suggested that actively advertising in “non-authorized” states seemed to be borderline fraud, the agent thanked me for my feedback and disconnected our call.