Diagnos Techs

Complaint: [redacted] I am rejecting this response because:I specifically called the lab to ask about the cost for the lab tests to be completed and the representative ONLY quoted one price i.e$for the test I was never informed of the two price options and therefore was unable to select which price I would accept to move forward with Based on the fact that I was quoted $for the lab test, my husband and I are only willing to be responsible for that quoted price of $per test It seems an internal mistake by the lab to only quote one price and we are not responsible to cover for their error in communicating prices to their customers.Further, the lab could have chosen to be transparent and list all pricing options for the lab tests on the lab form - like other labs do - which would further prevent any misunderstandings or errors from the lab's representatives in quoting the price It is apparent that the lab chooses not to be transparent in their pricing of lab tests Sincerely, [redacted]

We are sorry that you had an unpleasant billing experience We have reviewed your account details The original bill date of your claim was on 06/22/we continued to pursue contact with you and your insurance carrier including appealing on your behalfIn addition, we sent proof we billed in and the insurance failed to process our claim in Your insurance carrier finally paid on 01/19/ Late processing was not at fault of Diagnos-Techs, but fault of your insurance carrier

We are sorry that you had an unpleasant billing experiencePlease contact our billing department at 800-878-so we are able to review your account in further detail

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

We are sorry that you had an unpleasant billing experienceHere are some items that may clarify your concerns As a courtesy, we will submit claims to a variety of insurance companies at our clients’ and patients’ requestsWe are out-of-network with all Commercial Insurance carriersWhen we bill insurance we bill at a full retail per line item price and do not accept any allowable adjustmentsThis means the patient is responsible for any difference between the insurance payment and the insurance billed rate and/or out-of-network deductibles and co-insurances It sounds as if we have made an exception to our policy and reduced your bill to the insurance allowed amount

We have appealed with your insurance carrier providing proof of timely filingYour insurance carrier has still denied our claim We have also offered to discount your bill due to the insurance carrier denying the claim We have filed with the insurance carrier per your request, appealed, offered you a significant discount and even offered to help file a complaint with the insurance commissioner to get your insurance to process your claim Fault is not at Diagnos-TechsServices were rendered, balance will not be written off

We are sorry to hear that you had an unpleasant billing experienceI have reviewed both of your accounts and we have adjusted your bills to the $price as a one-time courtesy on 08/30/To further clarify your concerns; the pre-pay price discount is an upfront price that is offered if paid prior to test completionWhen another method of payment is selected such as bill insurance this option is voided When we bill insurance we are required to bill per procedure performed and price our claim according to the Billing Guidelines and Fee Schedules assigned for Washington State

Adjustment request was accepted and billing issue was resolved on 01/12/