Diagnostic Imaging Specialists

To whom it may concern, The patient has been contacted as a courtesy and the payment of $was processedThe confirmation number is [redacted] Thank you, [redacted] Customer Service Supervisor Account Resolution Specialist

September 12, 2014> Dear Sir or Madam, Diagnostic Imaging Specialists participates in a program internally called Early Out Early Out is a program that MSN utilizes to assist with accounts receivable for patient balancesThe patient will get one statement and days after the statement is mailed the account goes into Early Out states Receivable Management Group handles Diagnostic Imaging Specialists Early Out program During Early Out status the patient will be sent several mailers and given phone calls over a day period before it rolls into true collections The balance on this account is $for the date of service March 12, The original bill was for date of service March 12, was $but we are waiting for insurance to process the claimOnce the claim was processed we updated [redacted] with the balance to bill the patient Called [redacted] and spoke to a representative named [redacted] [redacted] confirmed that for March 12, the balance is $She did mention that the patient has an outstanding balance of $for date of service October 23, [redacted] is billing the patient for a debt of $This could be the cause of the patient’s confusion A statement has been mailed to the address we have on file for the patient as of today [redacted] Customer Service Manager

Mr***, The account is currently being reviewed by the accounting department once more to ensure there were no mistakes madeIt can take approximately two business days for the review to be complete Thank you

To whom it may concern: After carefully reviewing your account with [redacted] with the accounting department it shows that the first payment was posted on May 21, The second payment came through on June 3, On June 5, we received a notification that a stop payment was issued for the second checkAs a result of the stop payment only one of the payments is reflected on the accountThe current balance on the account is $ If you have any questions or concerns you can contact me directly at [redacted] and I will be happy to answer any questions you have Regards, [redacted] Senior Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe checks that I faxed did NOT have a stop payment and Tyson, They CASHED them and NEVER applied to my accountWhere is the money? Where was it applied to the account from them? I have called and called but NO answers but I have done the due diligenceThey cashed checks made to someone elseIf they can show me where the money is applied and resolve the accounting error, it will sufficeOtherwise, I want the money pronto! Regards, Neil Perry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company was provided a phone number to reach me in the event of any issues They have not addressed the failures of their website for payment or any of my issues If they want payment I can be raeched at ###-###-#### during the day I have attempted paying on their system and with their agency neither have succeeded they have my contact information and they have had ample opportunity to rezolve the issue I hae made several attempts through them and their hired gun none worked I am available at any time during the day to receive payment Their collection agnecy was unable to accept my credit card for an unknown reason they have yet to provide an answer too This could have been resolved ,onths ago if they simply called
Once they call and addres my complaints as requested I will think about closing the isssue
Regards,
*** ***

To whom it may concern:
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On our online patient portal we provide the patients with
three ways to communicate with usWe are available via phone, email, and offer
a live chat during business hoursIf the patient experienced technical
difficulties while utilizing our patient portal, Ipay, on our website we would
have been more than happy to assist them via online chat, email, or phone
Another payment portal option offered to our patients is
EpayThe Access code number and Code ID number is located on each statement
for the patients to pay via that site as well
The balance on the account is $for the date of service
June 2, On June 17, we received the explanation of benefits from the
insurance company and mailed the first statement to the patient. No communication from the patient was made to
rectify the balanceA second statement date July 22, was mailedDue to
no response from either statement the patient’s account was placed in a
collection file on September 10, Once the accounts are placed in a collection
file the online payment portal is unable to accept payment due to the
delinquency.Both statements are attached
We are able to accept the payment if the patient contacts us
or the patient can pay Americollect directly
If anything further is needed from me please let me know
Thank you,
*** ***
Customer Service Supervisor
Account Resolution Specialist

Mr. [redacted], 
The account is currently being reviewed by the accounting department once more to ensure there were no mistakes made. It can take approximately two business days for the review to be complete.
Thank you.

To whom it may concern,
The patient has been contacted as a courtesy and the payment of $15.00 was processed. The confirmation number is [redacted]
Thank you,
[redacted]
Customer
Service Supervisor
Account
Resolution Specialist

To whom it may concern:
After carefully reviewing your account with [redacted] [redacted] with the accounting...

department it shows that the first payment
was posted on May 21, 2014. The second payment came through on June 3, 2014. On
June 5, 2014 we received a notification that a stop payment was issued for the second
check. As a result of the stop payment only one of the payments is reflected on
the account. The current balance on the account is $49.03.
If you have any questions or concerns you can contact me
directly at [redacted] and
I will be happy to answer any questions you have. 
Regards,
[redacted]
Senior Customer Service Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I am happy that they finally acted responsibly, being a good medical service that I hired.  It is unfortunate that they did not have the business savvy to perform this 30 second task months ago. It would have saved them much trouble and expense and would have been the more responsible and less threatening action to do to their client.  Hopefully they have learned something. I will pursue this further if my credit rating was harmed in any way with legal action.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The checks that I faxed did NOT have a stop payment and Tyson, They CASHED them and NEVER applied to my account. Where is the money? Where was it applied to the account from them? I have called and called but NO answers but I have done the due diligence. They cashed checks made to someone else. If they can show me where the money is applied and resolve the accounting error, it will suffice. Otherwise, I want the money pronto! 
Regards,
Neil Perry

September
12, 2014
class="MsoNormal"> 
 Dear Sir or
Madam,
 
Diagnostic
Imaging Specialists participates in a program internally called Early Out.
Early Out is a program that MSN utilizes to assist with accounts receivable for
patient balances. The patient will get one statement and 30 days after the
statement is mailed the account goes into Early Out states.
Receivable
Management Group handles Diagnostic Imaging Specialists Early Out program.
During Early Out status the patient will be sent several mailers and given phone
calls over a 60 day period before it rolls into true collections.
The balance
on this account is $14.30 for the date of service March 12, 2014. The original
bill was for date of service March 12, 2014 was $60.00 but we are waiting for
insurance to process the claim. Once the claim was processed we updated
[redacted] with the balance to bill the patient.
Called
[redacted] and spoke to a representative named [redacted]
confirmed that for March 12, 2014 the balance is $14.30. She did mention that
the patient has an outstanding balance of $65.28 for date of service October
23, 2012. [redacted] is billing the patient for a debt of
$79.58. This could be the cause of the patient’s confusion.
A statement
has been mailed to the address we have on file for the patient as of today.
 
 
 
[redacted]
Customer Service Manager