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Diagnostic & Technology Center, Inc.

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Reviews Diagnostic & Technology Center, Inc.

Diagnostic & Technology Center, Inc. Reviews (9)

Initial Business Response /* (1000, 15, 2016/11/15) */
I have checked and double check, we have not called ***! We have no numbers in our office that she has listed there in her complaint! We have put her name on our DNC list and we will not ever call her!
Initial Consumer Rebuttal /* (2000,
18, 2016/11/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/09/12) */
I did speak with the client about there case! 1st I would like to say that I financed this process for them and that is just not something any company that does what we do does! The process they signed up for takes up to months and I made
that clear, our attorney does not deal with there particular resort so we have to persue other means to help them! But all they heard was the attorney don't help and *** started calling, wanting a refund and we did agree after talking and coming to that conclusion! Then the very next day *** started posting negative reviews and comments about our company and the owner! We have a signed contract and we do have months to complete the transfer! It is a long and tedious process and *** still owes our firm a significant amount of money on that contract! Since *** had decided to go public and try and give out company a bad name we have decided to exercise our right to finish the job we where paid to do and insist *** pay us in full for those services! If *** is willing to retract the negative statements about the company and its owners then we would love to talk with her!
Initial Consumer Rebuttal /* (3000, 7, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***, the reason I reached out to your FACEBOOK page is because you failed to call us and return any of our callsYou've lied on NUMEROUS occasionsWe have in writing from you that you were sending out the check on a particular dateThat didn't happenYour continuos lies are not warrantedAll we want is our refundAs you promisedMy complaint with the Revdex.com will NOT go away or resolved until we have our funds backIf you "Are a Man of your words"...as you say....please send us our money backOnce received, I will take everything down and never contact you or your firm again

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: Mary ***
Contact Phone:
Contact Email: ***@yahoo.com
We have taken your number off our list and added it to our do not call list in houseI sincerely apologize for the call and I
assure I have addressed the issue of being laughed atWe in no way condone our representatives to act this way

Initial Business Response /* (1000, 5, 2016/05/10) */
We are very sorry about this incidentThis is not a practice that we portray and will take actions accordinglyIf you can please provide us with your contact number, I will make sure you are put on our do not call list as soon as possible
Thank you,

Initial Business Response /* (1000, 9, 2016/11/28) */
I have spoke with [redacted] many times. She told me the last time she was going to call the Revdex.com and state that she made false accusation's about us and only did so to hurry her impatientness along. She called me when we were out of town and I told...

her I would have to call her when we got back middle of next week. She said this was fine, she made this report before I got home, I called her immediately and she said well it got you to call now didn't it, [redacted] is one of the reasons there should be a Consumer Reporting Bureau.
We have done our job, she got the information she needed and if she is to her word she will contact the Revdex.com and tell them the truth about this being a ploy to get us to call quicker than we did. The Revdex.com should be ashamed to post things like this with out knowing both sides. But it will go up on the internet for the world to read because the Revdex.com don't get concerned with the facts but only with the lies some consumers will tell to get there way

Initial Business Response /* (1000, 9, 2016/08/19) */
The issue is [redacted] banked his points or weeks and then sent the paperwork back. The contract to the deed and title company clearly states on it, and you have to initial the fact that you have to give up next years usage in order to complete the...

transfer. He will still be able to complete the transfer he just now must wait until he has availability to surrender. I have talked in depth with [redacted] on [redacted] occasions and I thought everything was taken care of. It is not Progressive Transfers policy that he has to have points or weeks to transfer. Progressive Transfers did exactly what we were contracted to do. As soon as the weeks or points are available [redacted] will be transferred out of his timeshare. We have no control over Delmar keeping the week or points or using them.

Initial Business Response /* (1000, 5, 2015/11/13) */
We sincerely apologize for the phone calls you have been receiving, but we have never called Portland, OR area, or the 408 area code. We don't call cell phone numbers, this company only calls those who request information! I'm the owner of this...

company, I received no calls yesterday from Lia about this issue. There are 4 other companies in this area that could have her information. We will make sure that if and when we do call her area that her name and number is posted on the Do Not Call List in our office
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/10/24) */
[redacted], When you came and sat down with our company we only knew of 1 timeshare interest you had. We do separate contracts for each individual timeshare. We did inform you of the transfer fee for the one timeshare you told us about, we had no...

way of knowing there were 3 additional weeks with it. You signed and acknowledged that we did inform you of those transfer fees, and that you were responsible for those fees. Also our contract does say we guarantee the service, but if you read the contract it also says that we wont be held responsible for your neglect, to send the required documents back with the transfer fees, if you do that you are out of the timeshare. I would like to add that we have never done this for anyone for $500. We were absolutely catering to you. Please understand that those transfer fees are NOT FROM PROGRESSIVE TRANSFERS they are from the deed company and your resort. $500 is all the money we made for the service we DID INFACT provide to you. You must do your part and if you are unwilling to follow through how can you blame our company for that? I would like to add that if you sign and send those documents back to the title company with the required fees, from that company and your timeshare, then you will be out of your obligation. Progressive Transfers did do the service you paid us to do.
Might I add that you went to the credit card company and charged back the fee we charged you, they found that we did do everything by our contract with you, you sent us an email which I did reply to and ask you to call me with any questions or concerns but I received no call, and now you have gone to the Revdex.com as a forum to smear our company's name. We will not be refunding the $500 because we absolutely provided the services we were contracted to do and you refuse to continue and that's not us failing to do our job, that's you not wanting to move forward.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only have one timeshare with 4 weeks at that location. You were provided with my maintenance fee statement during our initial meeting, and my signed transfer agreement very clearly states that it was for 4 weeks per year (I'll be happy to provide this as evidence). Your salesperson also told me that the $500 was the transfer fee, and was all I would pay out of pocket to be relieved of my obligation. There was never any mention of additional fees from the deed company. It was only after I learned of the additional $14,000 in transfer fees that I stopped progress with the documents. Telling someone that you can get them out of their timeshare for $500 and then surprising them with a $14,000 charge is shameful. There was no neglect on my part, only deceit on yours.
In response to your comments about my credit card dispute, I will be following up with them with additional information as well. I'd like to point out that I did reach out to you directly by email, and did not receive a reply. I have the records to prove it if need be.
Final Consumer Response /* (4200, 16, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't respond to my previous message or propose a solution....they just went on a rant. Progressive Transfers is dishonest, and they know that I have the paperwork to prove it.
Final Business Response /* (4000, 13, 2016/11/09) */
2nd response! I have provided documentation to [redacted] and our merchant regarding this case! We do not owe [redacted] any refunds of any kind! The reason companies like ours do contracts is to keep all parties bound by the contract honest and legitimate! I am very disappointed in the Springfield MO Revdex.com for providing a platform for any one to use as a way to throw a fit if they don't get exactly what they want! This is exactly what the Revdex.com is doing to the Travel Related companies in the Springfield And surrounding areas! You should call the business and ask for documents or contracts, any thing you can but instead a discruntled customer who is trying to Breach a contract she signed don't get her way she contacts you and you post all the negative and false slander and propaganda that she writes! Us companies should get together and start a class action against the Revdex.com who seems to be corrupt and post false statements no matter the damage it causes to the business

Initial Business Response /* (1000, 13, 2016/08/19) */
[redacted] signed a contract for us to help him with his timeshare. Within 2 weeks of signing with us he had received a completion letter saying he was timeshare free. Our investigating his timeshare forced them to send him release documents he [redacted]...

have never received other wise. I am not sure why [redacted] is so upset with us. He paid us to help him out of a timeshare and less than a month later he got paperwork stating he was timeshare free.
Initial Consumer Rebuttal /* (3000, 15, 2016/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In 5 days I told Progressive Transfers that I had secured a ownership release by paying one years Maintenance Fee to Tahati Village. Progressive Transfers did nothing to facilitate this transfer. In fact my ownership Title had been transferred on December 15, 2015.
Therefore in accordance with my signed contract with Progressive Transfers they owe me $2,000.00
Why did Progressive Transfers not answer my telephone calls that I made daily for over one month. My FAX's and emails to Progressive Transfers went unanswered.
My contract was taken out of their system within 5 days according to Progressive Transfers Office Manager.
Progressive Transfers agent [redacted] assured me that if I did not have Title to [redacted] Village that I would get my money back as Progressive Transfers would be unable to COMPLETE this transfer.
Over one month of unanswered phone calls speaks loudly to this company as to their reliability and trustworthy
Title transfer documents are on file with this Revdex.com. Showing dates and new owners over one year ago.
I am away from my residence until mid September but have limited access to wi fi
Final Business Response /* (4000, 17, 2016/08/22) */
[redacted], This is a common problem here at my office. [redacted] does no work for this company anymore because of the deceit that followed him. #1 if you thought you was already in a transfer process why would you give my company any money at all? [redacted] is the sole reason we are here today. I have no knowledge of any communication between the 2 of you at all. you are not the only client that has brought this to our attention. I assure you if you call this office the phone will be answered and all your questions will be answered. The people who were here telling you things and never passed [redacted] info on are no longer here because of issues like these. Please give me a call and we will work the issue out together. Thanks [redacted]
Final Consumer Response /* (4200, 19, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your offer to answer the telephone did not materialize. I call on three different days, Thursday, Friday and yesterday, Monday.
Your agent told us that the first thing done would be a Title search. And if we were found not to be the current owners then a full refund would be made. Agent claimed that the recorded Transfer was not real - a fake.
After Agent showed us Item #2 of contract saying that a Full Refund would be made if we were correct and the ownership title had been transferred.
Agent said that Progressive Transfers were unable to transfer the timeshare then FK refund would be made.
You are the owner of this business and it is your responsibility to make good on your contract.
On or about August 10th I received a reply fro the Attorney General's Office for the State of [redacted] where this transaction took place, They said that the would be contacting your company. Have you heard fro them yet, or was this correspondence intercepted by your deceptive staff?

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Address: 2420 N White Sands Blvd Bldg B, Alamogordo, New Mexico, United States, 88310

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www.progressivetransfers.com

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