Initial Business Response / [redacted] (1000, 9, 2016/08/19) */ The issue is [redacted] banked his points or weeks and then sent the paperwork backThe contract to the deed and title company clearly states on it, and you have to initial the fact that you have to give up next years usage in order to complete the transferHe will still be able to complete the transfer he just now must wait until he has availability to surrenderI have talked in depth with [redacted] on [redacted] occasions and I thought everything was taken care ofIt is not Progressive Transfers policy that he has to have points or weeks to transferProgressive Transfers did exactly what we were contracted to doAs soon as the weeks or points are available [redacted] will be transferred out of his timeshareWe have no control over Delmar keeping the week or points or using them
Initial Business Response / [redacted] (1000, 5, 2016/10/24) */ [redacted] , When you came and sat down with our company we only knew of timeshare interest you hadWe do separate contracts for each individual timeshareWe did inform you of the transfer fee for the one timeshare you told us about, we had no way of knowing there were additional weeks with itYou signed and acknowledged that we did inform you of those transfer fees, and that you were responsible for those feesAlso our contract does say we guarantee the service, but if you read the contract it also says that we wont be held responsible for your neglect, to send the required documents back with the transfer fees, if you do that you are out of the timeshareI would like to add that we have never done this for anyone for $We were absolutely catering to youPlease understand that those transfer fees are NOT FROM PROGRESSIVE TRANSFERS they are from the deed company and your resort$is all the money we made for the service we DID INFACT provide to youYou must do your part and if you are unwilling to follow through how can you blame our company for that? I would like to add that if you sign and send those documents back to the title company with the required fees, from that company and your timeshare, then you will be out of your obligationProgressive Transfers did do the service you paid us to do Might I add that you went to the credit card company and charged back the fee we charged you, they found that we did do everything by our contract with you, you sent us an email which I did reply to and ask you to call me with any questions or concerns but I received no call, and now you have gone to the Revdex.com as a forum to smear our company's nameWe will not be refunding the $because we absolutely provided the services we were contracted to do and you refuse to continue and that's not us failing to do our job, that's you not wanting to move forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only have one timeshare with weeks at that locationYou were provided with my maintenance fee statement during our initial meeting, and my signed transfer agreement very clearly states that it was for weeks per year (I'll be happy to provide this as evidence)Your salesperson also told me that the $was the transfer fee, and was all I would pay out of pocket to be relieved of my obligationThere was never any mention of additional fees from the deed companyIt was only after I learned of the additional $14,in transfer fees that I stopped progress with the documentsTelling someone that you can get them out of their timeshare for $and then surprising them with a $14,charge is shamefulThere was no neglect on my part, only deceit on yours In response to your comments about my credit card dispute, I will be following up with them with additional information as wellI'd like to point out that I did reach out to you directly by email, and did not receive a replyI have the records to prove it if need be Final Consumer Response / [redacted] (4200, 16, 2016/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't respond to my previous message or propose a solution....they just went on a rantProgressive Transfers is dishonest, and they know that I have the paperwork to prove it Final Business Response / [redacted] (4000, 13, 2016/11/09) */ 2nd response! I have provided documentation to [redacted] and our merchant regarding this case! We do not owe [redacted] any refunds of any kind! The reason companies like ours do contracts is to keep all parties bound by the contract honest and legitimate! I am very disappointed in the Springfield MO Revdex.com for providing a platform for any one to use as a way to throw a fit if they don't get exactly what they want! This is exactly what the Revdex.com is doing to the Travel Related companies in the Springfield And surrounding areas! You should call the business and ask for documents or contracts, any thing you can but instead a discruntled customer who is trying to Breach a contract she signed don't get her way she contacts you and you post all the negative and slander and propaganda that she writes! Us companies should get together and start a class action against the Revdex.com who seems to be corrupt and post statements no matter the damage it causes to the business
Initial Business Response / [redacted] (1000, 9, 2016/08/19) */ The issue is [redacted] banked his points or weeks and then sent the paperwork backThe contract to the deed and title company clearly states on it, and you have to initial the fact that you have to give up next years usage in order to complete the transferHe will still be able to complete the transfer he just now must wait until he has availability to surrenderI have talked in depth with [redacted] on [redacted] occasions and I thought everything was taken care ofIt is not Progressive Transfers policy that he has to have points or weeks to transferProgressive Transfers did exactly what we were contracted to doAs soon as the weeks or points are available [redacted] will be transferred out of his timeshareWe have no control over Delmar keeping the week or points or using them
Initial Business Response / [redacted] (1000, 5, 2016/10/24) */ [redacted] , When you came and sat down with our company we only knew of timeshare interest you hadWe do separate contracts for each individual timeshareWe did inform you of the transfer fee for the one timeshare you told us about, we had no way of knowing there were additional weeks with itYou signed and acknowledged that we did inform you of those transfer fees, and that you were responsible for those feesAlso our contract does say we guarantee the service, but if you read the contract it also says that we wont be held responsible for your neglect, to send the required documents back with the transfer fees, if you do that you are out of the timeshareI would like to add that we have never done this for anyone for $We were absolutely catering to youPlease understand that those transfer fees are NOT FROM PROGRESSIVE TRANSFERS they are from the deed company and your resort$is all the money we made for the service we DID INFACT provide to youYou must do your part and if you are unwilling to follow through how can you blame our company for that? I would like to add that if you sign and send those documents back to the title company with the required fees, from that company and your timeshare, then you will be out of your obligationProgressive Transfers did do the service you paid us to do Might I add that you went to the credit card company and charged back the fee we charged you, they found that we did do everything by our contract with you, you sent us an email which I did reply to and ask you to call me with any questions or concerns but I received no call, and now you have gone to the Revdex.com as a forum to smear our company's nameWe will not be refunding the $because we absolutely provided the services we were contracted to do and you refuse to continue and that's not us failing to do our job, that's you not wanting to move forward Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only have one timeshare with weeks at that locationYou were provided with my maintenance fee statement during our initial meeting, and my signed transfer agreement very clearly states that it was for weeks per year (I'll be happy to provide this as evidence)Your salesperson also told me that the $was the transfer fee, and was all I would pay out of pocket to be relieved of my obligationThere was never any mention of additional fees from the deed companyIt was only after I learned of the additional $14,in transfer fees that I stopped progress with the documentsTelling someone that you can get them out of their timeshare for $and then surprising them with a $14,charge is shamefulThere was no neglect on my part, only deceit on yours In response to your comments about my credit card dispute, I will be following up with them with additional information as wellI'd like to point out that I did reach out to you directly by email, and did not receive a replyI have the records to prove it if need be Final Consumer Response / [redacted] (4200, 16, 2016/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't respond to my previous message or propose a solution....they just went on a rantProgressive Transfers is dishonest, and they know that I have the paperwork to prove it Final Business Response / [redacted] (4000, 13, 2016/11/09) */ 2nd response! I have provided documentation to [redacted] and our merchant regarding this case! We do not owe [redacted] any refunds of any kind! The reason companies like ours do contracts is to keep all parties bound by the contract honest and legitimate! I am very disappointed in the Springfield MO Revdex.com for providing a platform for any one to use as a way to throw a fit if they don't get exactly what they want! This is exactly what the Revdex.com is doing to the Travel Related companies in the Springfield And surrounding areas! You should call the business and ask for documents or contracts, any thing you can but instead a discruntled customer who is trying to Breach a contract she signed don't get her way she contacts you and you post all the negative and slander and propaganda that she writes! Us companies should get together and start a class action against the Revdex.com who seems to be corrupt and post statements no matter the damage it causes to the business