Dear Mediator, Please let me express our sincere apology to [redacted] and his wife for his having missed such an important event As he stated, regretfully, we cannot turn back the clock In order to compensate The [redacted] , Dial gave them two free rides One to JFK Airport on I have attached the reservations We sincerely hope The [redacted] will allow us to serve them better in the future Sincerely, [redacted] *
Dear Mediator, It's unproductive to go back and forth on the "He said, He said" issues of who removed the baggage from the car and whether or not the driver attempted to return the bottles of Smart Water to [redacted] These are not issues either of us can prove and are not at the crux of the matter, so let's set them aside [redacted] certainly has every right to, as he said, "...factually advise of my experience with Dial on the internet..." However, his "reporting" never once mentions that Dial offered to return the entire cost of his ride ($80) plus the cost of his bottles of water ($20) plus give him a courtesy coupon of $off his next ride An offer he rejected [redacted] initially requested $from Dial When we offered $plus $coupon, he countered with a demand for $ When Dial refused, he countered with a demand for $ If you will review the chain of emails between [redacted] and Dial you will see that the above statement is a factual account of our dealings with [redacted] Here is a sample of [redacted] 's email, which led me to mention a smear campaign From: [redacted] Sent: [redacted] To: [redacted] Subject: [redacted] [redacted] BACK TO MY RESPONSE: [redacted] has made it clear that he will not be using Dial again, therefore I will, as a courtesy convert the $coupon offer to cash and make a FINAL offer of $to be mailed to [redacted] by check I will not entertain any further requests for additional money If [redacted] will email his address to me, I will see that a check is sent to him immediately I will be responding to [redacted] and any other internet complaints I become aware of, with a complete and factual account of this incident Sincerely, [redacted] ***
Dear Mediator, I've attached the two receipts confirming credits, totaling $100, posted to [redacted] 's credit card account I'm sorry that [redacted] is unhappy with the resolution of this complaint, however I have resolved this particular complaint, which asked for the holds to be lifted from her credit card and to be compensated for the holds I can not go back and resolve the issue of having farmed out the limousine jobs, except to say that we have changed our policy due to this event A hold is not a charge Once the hold is lifted, the situation resolves itself The holds have been lifted It's my understanding that [redacted] agreed to accept a $credit as compensation for the aggravation caused by this situation I'm in complete agreement that she deserves the $and was happy to confirm that she received [redacted] has now brought up additional issues I request that you close this particular complaint, as it has been answered If [redacted] would like to file a new complaint, containing a request as to exactly what she would like, I will be happy to look into it Sincerely, Barbara August Executive Assistant Dial Car & Limousine Service ?
Dial wishes to extend a sincere apology to [redacted] The actions of this driver were unprofessional and totally out of line They are not in any way condoned by Dial 7.The driver has been reprimanded and required to retake our training course It was made clear that his behavior will not be tolerated and any repeat of it will be cause for disaffiliation The payment for the trip was recouped directly from him On we sent [redacted] a refund check in the amount of $45.00, which our records indicated was the full cost of the trip I see from this complaint that she is requesting $ If [redacted] will let me know directly what the additional $covered, we will gladly send her an additional check.Again we are truly sorry that [redacted] experienced this very unpleasant trip and hope that she will allow Dial to serve her better in the future.Sincerely, [redacted] , Executive Assistant, Dial Car & Limousine Service, Inc.?
Dear Mediator, Please let me express our sincere apology to [redacted] and his wife for his having missed such an important event As he stated, regretfully, we cannot turn back the clock In order to compensate The [redacted] , Dial gave them two free rides One to JFK Airport on I have attached the reservations We sincerely hope The [redacted] will allow us to serve them better in the future Sincerely, [redacted] *
Dear Mediator, It's unproductive to go back and forth on the "He said, He said" issues of who removed the baggage from the car and whether or not the driver attempted to return the bottles of Smart Water to [redacted] These are not issues either of us can prove and are not at the crux of the matter, so let's set them aside [redacted] certainly has every right to, as he said, "...factually advise of my experience with Dial on the internet..." However, his "reporting" never once mentions that Dial offered to return the entire cost of his ride ($80) plus the cost of his bottles of water ($20) plus give him a courtesy coupon of $off his next ride An offer he rejected [redacted] initially requested $from Dial When we offered $plus $coupon, he countered with a demand for $ When Dial refused, he countered with a demand for $ If you will review the chain of emails between [redacted] and Dial you will see that the above statement is a factual account of our dealings with [redacted] Here is a sample of [redacted] 's email, which led me to mention a smear campaign From: [redacted] Sent: [redacted] To: [redacted] Subject: [redacted] [redacted] BACK TO MY RESPONSE: [redacted] has made it clear that he will not be using Dial again, therefore I will, as a courtesy convert the $coupon offer to cash and make a FINAL offer of $to be mailed to [redacted] by check I will not entertain any further requests for additional money If [redacted] will email his address to me, I will see that a check is sent to him immediately I will be responding to [redacted] and any other internet complaints I become aware of, with a complete and factual account of this incident Sincerely, [redacted] ***
Dear Mediator, I've attached the two receipts confirming credits, totaling $100, posted to [redacted] 's credit card account I'm sorry that [redacted] is unhappy with the resolution of this complaint, however I have resolved this particular complaint, which asked for the holds to be lifted from her credit card and to be compensated for the holds I can not go back and resolve the issue of having farmed out the limousine jobs, except to say that we have changed our policy due to this event A hold is not a charge Once the hold is lifted, the situation resolves itself The holds have been lifted It's my understanding that [redacted] agreed to accept a $credit as compensation for the aggravation caused by this situation I'm in complete agreement that she deserves the $and was happy to confirm that she received [redacted] has now brought up additional issues I request that you close this particular complaint, as it has been answered If [redacted] would like to file a new complaint, containing a request as to exactly what she would like, I will be happy to look into it Sincerely, Barbara August Executive Assistant Dial Car & Limousine Service ?
Dial wishes to extend a sincere apology to [redacted] The actions of this driver were unprofessional and totally out of line They are not in any way condoned by Dial 7.The driver has been reprimanded and required to retake our training course It was made clear that his behavior will not be tolerated and any repeat of it will be cause for disaffiliation The payment for the trip was recouped directly from him On we sent [redacted] a refund check in the amount of $45.00, which our records indicated was the full cost of the trip I see from this complaint that she is requesting $ If [redacted] will let me know directly what the additional $covered, we will gladly send her an additional check.Again we are truly sorry that [redacted] experienced this very unpleasant trip and hope that she will allow Dial to serve her better in the future.Sincerely, [redacted] , Executive Assistant, Dial Car & Limousine Service, Inc.?