Dear Mediator, I'm very sorry to have to answer this complaint, as I'm sure it will not find favor with [redacted] We have made every effort to compensate [redacted] for his loss, even though the problem was truly not of Dial 7's making [redacted] needed to be dropped at the cruise terminal at [redacted] in NYC There is high security at the terminal but at [redacted] 's insistence, the driver attempted to get as close to the terminal as possible, thus incurring the attention of the security guards As the driver attempted to get out of the vehicle, security insisted that he leave the area The driver was not allowed to get out of the car, so [redacted] removed his own belongings from the vehicle, leaving behind his bottles of water Security forced the driver to leave the restricted area immediatelyAfter the driver departed, he was informed that bottles of Smart Water had been left in the vehicle The driver circled back to the area twice in an attempt to find [redacted] This was very time consuming and it became obvious that so much time had passed and the crowds had increased to the degree that it was determined any additional attempts would be futile I have attached the emails between Dial and [redacted] , confirming our attempts to settle the loss of the bottles of water in a most generous fashion In [redacted] 's complaint to you, he asks for $for the fare and $for the lost water Dial tries to operate under the assumption that "The Customer Is Always Right", even when their wrong In this case, requesting to get back the fare, after the driver in good faith drove him, in a timely fashion, from New Hyde Park to Manhattan is unfair However, we offered to give [redacted] back the full fare of $which includes tolls and tip, plus $to cover the cost of the Smart Water In addition we offered him a $discount coupon towards his next ride Dial offered [redacted] a total of $120, which is very generous under the circumstances and more than he requested in this complaint [redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account We are unwilling to increase our offer to [redacted] Sincerely, [redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account We are unwilling to increase our offer to [redacted] Sincerely, [redacted]
Dear Mediator, I'm very sorry to have to answer this complaint, as I'm sure it will not find favor with [redacted] We have made every effort to compensate [redacted] for his loss, even though the problem was truly not of Dial 7's making [redacted] needed to be dropped at the cruise terminal at [redacted] in NYC There is high security at the terminal but at [redacted] 's insistence, the driver attempted to get as close to the terminal as possible, thus incurring the attention of the security guards As the driver attempted to get out of the vehicle, security insisted that he leave the area The driver was not allowed to get out of the car, so [redacted] removed his own belongings from the vehicle, leaving behind his bottles of water Security forced the driver to leave the restricted area immediatelyAfter the driver departed, he was informed that bottles of Smart Water had been left in the vehicle The driver circled back to the area twice in an attempt to find [redacted] This was very time consuming and it became obvious that so much time had passed and the crowds had increased to the degree that it was determined any additional attempts would be futile I have attached the emails between Dial and [redacted] , confirming our attempts to settle the loss of the bottles of water in a most generous fashion In [redacted] 's complaint to you, he asks for $for the fare and $for the lost water Dial tries to operate under the assumption that "The Customer Is Always Right", even when their wrong In this case, requesting to get back the fare, after the driver in good faith drove him, in a timely fashion, from New Hyde Park to Manhattan is unfair However, we offered to give [redacted] back the full fare of $which includes tolls and tip, plus $to cover the cost of the Smart Water In addition we offered him a $discount coupon towards his next ride Dial offered [redacted] a total of $120, which is very generous under the circumstances and more than he requested in this complaint [redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account We are unwilling to increase our offer to [redacted] Sincerely, [redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account We are unwilling to increase our offer to [redacted] Sincerely, [redacted]