Dial Locksmith Ltd

Initial Business Response / [redacted] (1000, 13, 2016/02/22) */ Often we have customers wanting to replace locks unneccesarily ie:brokenkey in the lock so we advise them that it may not be necessary and try to save them some money by simply extacting the key.in this case it appeared that simply filing the strike plate would have sufficed.unfortunately the latch was intermittant and created further problems.we returned and intalled a new lock at cost and halfprice on the labor.we feel that this should be appreciated but the customer obviously isn't.Nothing more will be done by us,we are sorry that the woman is not happy with our efforts,but oh well[redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]

Initial Business Response /* (1000, 13, 2016/02/22) */
Often we have customers wanting to replace locks unneccesarily ie:brokenkey in the lock so we advise them that it may not be necessary and try to save them some money by simply extacting the key.in this case it appeared that simply filing the...

strike plate would have sufficed.unfortunately the latch was intermittant and created further problems.we returned and intalled a new lock at cost and halfprice on the labor.we feel that this should be appreciated but the customer obviously isn't.Nothing more will be done by us,we are sorry that the woman is not happy with our efforts,but oh well.[redacted]
Initial Consumer Rebuttal /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
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