Dial One Broussard Appliances Service

Please see attached copies of refunds for partsChecks were cashed by Ms***We have a picture of the ding on the oven door, which was reported to us by our Fisher & Paykel representativeWe are not sure why this was not reported to us directly as our technician has denied causing any damage

The $is a standard diagnostic charge and is charged whether repair is made or not

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10775931, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Answer does not provide the amount the amount of refund nor does it mention damage to my oven door Business is not truthful about oversight of payment, I have spoken to them weekly about refund and damage to my oven door of which they have photosUntil my oven door is repaired and the money I paid them for parts this issue will not be resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12533643, and find that this resolution is satisfactory to me Please mail refund to my home address at *** *** *** *** ***
Regards,
*** ***

Ms***'s call(s) were returned by the owner and a message was leftAs previously stated, a refund was issued for the unused partsIn the many mentioned phone calls to Dial One by Ms***, not once was it stated that there was damage done to her oven door, only that she wanted a refund and that she did not want our service

Please call ###-###-#### and we will reschedule for the technician to repair any damage caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11001825, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Only a full refund from this business will satisfy me They sent an individual to my home whom they contend is a "factory technician" This "technician", however, did not know where anything basic was on my fridge (button-wise, filter-wise, etc.) -- a fridge that's manufacturer supposedly trained him I extensively explained tat the problems began when I put in a brand new filter He barely glanced at the filter or its assembly Instead, he went to the back of the fridge, opened a panel, told me that water valve needed to be replaced, ant hen said he'd order the part He spent barely twenty minutes in my home making his assessment.As I mentioned in my complaint, it was clear to me and my wife that he did not know what he was doing or had the capacity to repair our fridge I contacted another company the following day and they sent someone out I explained my filter issue to him and told him that the "technician" said the water valve needed to be replaced He checked the water valve and said t was fine He then fully examined the filter and its assembly assessing that the filter head assembly needed to be replaced He ordered the part, came back, fixed it, and my fridge has worked fine since.Put simply, the defendant business sent someone to my home who had no clue what they were doing and charged me over $for it The "technician" ignored my suggestions as to where the problem was and guessed that a perfectly fine part needed to be replaced Thus, had I believed that he actually knew what he was doing, I would have waited a week for the part, paid for the part and the service charge to install it, but still my original problem would remain.I know of nobody in this city that would pay a cent for such incompetence Should I have wasted more time calling the defendant and asking them for a second opinion?I have requested a copy of the other company's invoice since I misplaced the one they left
Regards,
*** ***

We apologize for any inconvenience and value Mr*** as a customerOur technician Rafael is a factory trained and certified technicianIf an inproper diagnosis was made an adjustment would have been madeFor example if Rafael's diagnosis was wrong and it needed a different part the customer
would not be charged for that part and would only be charged for the part that was actually needed

The refund was an oversight and was sent out today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11677724, and find that this resolution is satisfactory to me at this time  The response was...

to contact the company for repair of my damaged appliance  I will provide further information upon completion of the repair.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10775931, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[Answer does not provide the amount the amount  of refund nor does it mention damage to my oven door.  Business is not truthful about oversight of payment, I have spoken to them weekly about refund and damage to my oven door of which they have photos. Until my oven door is repaired and the money I paid them for parts  this issue will not be resolved.
Regards,
[redacted]

The diagnosis that the unit had a faulty water valve corrects the problem described in 90 % of all repairs.  The technician's diagnosis seemed to be on the right track and the customer would not have been charged if his diagnosis was wrong. If the technicians diagnosis was not in line with the complaint we could give consideration of a refund. We are willing to make a one time good will gesture of $50.

Please see attached copies of refunds for parts. Checks were cashed by Ms. [redacted]. We have a picture of the ding on the oven door, which was reported to us by our Fisher & Paykel representative. We are not sure why this was not reported to us directly as our technician has denied causing any damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10775931, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 There were no damage to oven before service. The serviceman did not point out or write down or indicate any damage to oven door before he serviced it. And it is very noticeable ,and the first serviceman struggled with getting the oven in and out of the brick wall. I did inform Fisher Paykel because I called them to find another repair service because he did not fix my oven and charged me a service charge and for a part that did not fix it. And when I call Dial One they did not return my call for 2 weeks. I had to call every other day before they would call me back. The service man had a metal dolly that he slide the oven on and I feel that could have made the dent or one of his tools. Nevertheless It was not there before service.

The $89 is a standard diagnostic charge and is charged whether repair is made or not.

The customer is made aware of additional charges for additional appliances that are to be serviced when the call is taken. According to the technician's report, there was lint build up in the dryer, which could cause it to not function properly. Being there was some confusion of the door not opening...

(which opened without struggle), we will refund the $45 to the customer.

Review: on 5/6/15 came to my home to repair my double oven. he came out and told me I needed a relay board. So I paid him $456.91 and waited for parts to come it. He came back after several calls to Dial one when he changed the board it did not fix the oven , he also damaged the front oven door taking it out of wall. He complained he should not be doing that because he had 2 back surgeries. I call Fisher Paykel and they diagnosed the problem over the phone and I ordered the parts myself directly from Fisher Paykel. I requested a refund from Broussards Appliance they said they would send it but never did. I am asking for the money for the relay board which was not defective,as well as the other parts ordered for my stove top that I never receive from Broussarda Appliance.I have made numerous calls to Broussards and tried to speak to management and the owner but they would sent me to voicemail. They have pictures of the damage and a report since 6/19/15 and no one has called or tried to contact me about the damage to my $4,900.00 oven. I also had to have another man here from my business to ensure no more damage would be done to my oven. I had to pay my man to help their man to remove and replace oven from wall. I have also made a formal complaint with Fisher Paykel.Desired Settlement: Refund my money for parts I paid for and parts that were not defective.But charged me for.Repair or replace damaged oven door

Business

Response:

The refund was an oversight and was sent out today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10775931, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Answer does not provide the amount the amount of refund nor does it mention damage to my oven door. Business is not truthful about oversight of payment, I have spoken to them weekly about refund and damage to my oven door of which they have photos. Until my oven door is repaired and the money I paid them for parts this issue will not be resolved.

Regards,

Business

Response:

Please see attached copies of refunds for parts. Checks were cashed by Ms. [redacted]. We have a picture of the ding on the oven door, which was reported to us by our Fisher & Paykel representative. We are not sure why this was not reported to us directly as our technician has denied causing any damage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10775931, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

There were no damage to oven before service. The serviceman did not point out or write down or indicate any damage to oven door before he serviced it. And it is very noticeable ,and the first serviceman struggled with getting the oven in and out of the brick wall. I did inform Fisher Paykel because I called them to find another repair service because he did not fix my oven and charged me a service charge and for a part that did not fix it. And when I call Dial One they did not return my call for 2 weeks. I had to call every other day before they would call me back. The service man had a metal dolly that he slide the oven on and I feel that could have made the dent or one of his tools. Nevertheless It was not there before service.

Business

Response:

Ms. [redacted]'s call(s) were returned by the owner and a message was left. As previously stated, a refund was issued for the unused parts. In the many mentioned phone calls to Dial One by Ms. [redacted], not once was it stated that there was damage done to her oven door, only that she wanted a refund and that she did not want our service.

Review: Dryer not heating. "E 64 call for service" on panel .I went online and info stated heater not working.Called this company for dryer repair. Service person came out. Read code on dryer, went out to truck to enter code. Came in and told $209.95 labor and $113.03 + tax. $351.24. I told too much and he said OK then $89. I called company to complain that they are charging what comes to over $400 an hour for labor. Lady said that is what they charge.Desired Settlement: I should not have to pay $89 for information that was give to company before the repair person came out.Most companies do not charge a service fee if they do the repair. Most companies only charge fee if service is not preformed. I want to pay for the service labor to repair which I was told would be $129.95 and $113.03 for the part+ tax .

Business

Response:

The $89 is a standard diagnostic charge and is charged whether repair is made or not.

Review: I have a Samsung refrigerator that began to have issues after I changed out the water filter. I called Samsung and went through all of their trouble shooting suggestions. When none seemed to work, I called Dial One to send someone out to fix it. Their Technician (Rafael V) came out and immediately my wife and I believed that he no clue what he was doing. He was asking us questions about where things were in the fridge such as what buttons to push and where the filter was located. I explained to him my troubleshooting with Samsung and that I believed it was an issue near the water filter. He hardly looked into that and instead went too the back of the fridge and told me that the water inlet valve needed to be replaced. He billed me $107.91 for which I wrote a check then left telling me that Dial One would call me when the part came in.

My wife and I were still convinced that he had no clue what he was doing so I called another appliance repair company to come look at it. I explained the same things to them that I had to Dial One's "technician". He looked at the water inlet valve and said there was nothing wrong with it. He then examined the filter area that I had suspected and told me that the filter head assembly needed to be replaced. Two days later he came back and replaced the filter head assembly and my fridge has been working fine since.

I called Dial One to get a refund and they told me that the "technician's diagnostic" visit was nonrefundable. I responded that he made an incorrect diagnosis and I wanted a refund. I was referred to a manager's voicemail and left a message that went unreturned.

If necessary, I will provide the name of the other company that correctly diagnosed and repaired my fridge.

Dial One's service was unacceptable and erroneous. They sent a person to my home who no clue what he was doing and then billed me $107.91 for it. I have already related this story to many people who each agree that Dial One is completely on the wrong side of this issue.Desired Settlement: I want a full refund. $107.91. Dial One sent an incompetent person to my house who had no idea how to repair my fridge when my wife and I each knew where the problem was located. The other company I called repaired the problem very quickly.

Business

Response:

We apologize for any inconvenience and value Mr. [redacted] as a customer. Our technician Rafael is a factory trained and certified technician. If an inproper diagnosis was made an adjustment would have been made. For example if Rafael's diagnosis was wrong and it needed a different part the customer would not be charged for that part and would only be charged for the part that was actually needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11001825, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Only a full refund from this business will satisfy me. They sent an individual to my home whom they contend is a "factory technician". This "technician", however, did not know where anything basic was on my fridge (button-wise, filter-wise, etc.) -- a fridge that's manufacturer supposedly trained him. I extensively explained tat the problems began when I put in a brand new filter. He barely glanced at the filter or its assembly. Instead, he went to the back of the fridge, opened a panel, told me that water valve needed to be replaced, ant hen said he'd order the part. He spent barely twenty minutes in my home making his assessment.As I mentioned in my complaint, it was clear to me and my wife that he did not know what he was doing or had the capacity to repair our fridge. I contacted another company the following day and they sent someone out. I explained my filter issue to him and told him that the "technician" said the water valve needed to be replaced. He checked the water valve and said t was fine. He then fully examined the filter and its assembly assessing that the filter head assembly needed to be replaced. He ordered the part, came back, fixed it, and my fridge has worked fine since.Put simply, the defendant business sent someone to my home who had no clue what they were doing and charged me over $100.00 for it. The "technician" ignored my suggestions as to where the problem was and guessed that a perfectly fine part needed to be replaced. Thus, had I believed that he actually knew what he was doing, I would have waited a week for the part, paid for the part and the service charge to install it, but still my original problem would remain.I know of nobody in this city that would pay a cent for such incompetence. Should I have wasted more time calling the defendant and asking them for a second opinion?I have requested a copy of the other company's invoice since I misplaced the one they left.

Regards,

Business

Response:

The diagnosis that the unit had a faulty water valve corrects the problem described in 90 % of all repairs. The technician's diagnosis seemed to be on the right track and the customer would not have been charged if his diagnosis was wrong. If the technicians diagnosis was not in line with the complaint we could give consideration of a refund. We are willing to make a one time good will gesture of $50.

Review: Dial One Broussard was sent to me by Americana Home Sheild to repair my freezer. This issue began 6-8 weeks ago. Dial one sent a repairman out to investigate and a part was ordered. Subsequent appointment was scheduled. The repairman did not show. Upon calling the business, we were told that he had taken ill. This is understandable but I should have received a call with that explanation. Instead I had to make the call. The next scheduled appointment resulted in a no call no show. Again when we inquire we were told that the repair guy had trouble on a site and ran out of time. The next scheduled appointment resulted in a part that was damaged because the business failed to check the part prior to coming out. The next scheduled appointment resulted in a call 2 hrs into the wait time to say they needed to reschedule because it's a two man, 4 hour job and they didn't have two technicians available. Each appointment requires a 5 hour block of wait time. Again, I was told when thy could fit me in, of course to their convenience. Clearly, this business is neither reliable or customer focused. There is no urgency on their part to satisfy the customer. The lack of customer service is truly unbelievable.Desired Settlement: This business should be placed on a Do Not Use list and receive a poor rating. In addition, my husband and I should be compensated by Dial One Broussard for the work time missed waiting for service never received.

Business

Response: