Good Morning, Thank you for providing all details in regards to this particular clientIn investigating the incident, the decision to place a full refund in the amount of $was made, due to the client not riding with our servicePlease note that our investigations did find that the driver could not locate the client under the green sign, as well as our systems not indicating a call from the clients phone number provided into the system at the time of arrivalWe hope that this information finds you well and look forward to hearing from you soonPlease allow - business days for the refund to appear back on the cardI hope this clears and questions or concernsPlease feel free to reach me at anytime Thank you,Sue Sandlin Roadrunner Shuttle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11637551, and find that this resolution is satisfactory to me Problem resolved thanks to you!! Regards, M [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10786408, and find that this resolution is satisfactory to me
Regards,
M*** ***
Good Afternoon, Thank you for providing us with all details to the incidentIn investigating the situation we have placed a full refund in the amount of $for the inconvenience in the arrivalPlease note that this refund is on top of the original 30% which was provided at the time
of the initial customer service ticketWe will be reviewing the wait times within the airport and will be working on retraining of the staff, to be sure this does not take place in the futurePlease feel free to reach me anytime with any further questions or concerns and allow - business days for the refund to be place back onto the card chargesWe look forward to speaking with you soon. Thank You, S** *** Roadrunner Shuttle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960790, and find that this resolution is satisfactory to me
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10785477, and find that this resolution is
satisfactory to meI truly wish the company had resolved it with me personally and the CEO had responded to my email rather than forcing me to take it to the Revdex.com in order to get satisfactionThank you to the Revdex.com for your help in this matter
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461522, and find that this resolution is satisfactory to me. Thank you for your assistance on this matter.
Regards,
M[redacted]
Morning, Thank you for providing the detailed information in regards to this specific issue. Today I reached out to the client and apologized for any inconvenience this situation may have caused. This is unacceptable and we will be utilizing this situation as a training for future services, to be sure this does not happen again. Client will be receiving a full refund along with a 10% discount off of next one way transportation. Please feel free to reach out to me with any further questions or concerns. Thank you, S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11637551, and find that this resolution is satisfactory to me.
Problem resolved thanks to you!!
Regards,
M[redacted]
Good Morning, Thank you for providing all details in regards to this particular client. In investigating the incident, the decision to place a full refund in the amount of $66.00 was made, due to the client not riding with our service. Please note that our investigations did find that the...
driver could not locate the client under the green sign, as well as our systems not indicating a call from the clients phone number provided into the system at the time of arrival. We hope that this information finds you well and look forward to hearing from you soon. Please allow 7 - 10 business days for the refund to appear back on the card. I hope this clears and questions or concerns. Please feel free to reach me at anytime. Thank you,Sue Sandlin Roadrunner Shuttle
Good Morning, Thank you for providing all details in regards to this particular clientIn investigating the incident, the decision to place a full refund in the amount of $was made, due to the client not riding with our servicePlease note that our investigations did find that the driver could not locate the client under the green sign, as well as our systems not indicating a call from the clients phone number provided into the system at the time of arrivalWe hope that this information finds you well and look forward to hearing from you soonPlease allow - business days for the refund to appear back on the cardI hope this clears and questions or concernsPlease feel free to reach me at anytime Thank you,Sue Sandlin Roadrunner Shuttle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11637551, and find that this resolution is satisfactory to me Problem resolved thanks to you!! Regards, M [redacted]
Thank you for contacting us regarding the issue at hand A refund of $will be issued on Our apologies to the client Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10786408, and find that this resolution is satisfactory to me
Regards,
M*** ***
Good Afternoon, Thank you for providing us with all details to the incidentIn investigating the situation we have placed a full refund in the amount of $for the inconvenience in the arrivalPlease note that this refund is on top of the original 30% which was provided at the time
of the initial customer service ticketWe will be reviewing the wait times within the airport and will be working on retraining of the staff, to be sure this does not take place in the futurePlease feel free to reach me anytime with any further questions or concerns and allow - business days for the refund to be place back onto the card chargesWe look forward to speaking with you soon. Thank You, S** *** Roadrunner Shuttle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960790, and find that this resolution is satisfactory to me
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10785477, and find that this resolution is
satisfactory to meI truly wish the company had resolved it with me personally and the CEO had responded to my email rather than forcing me to take it to the Revdex.com in order to get satisfactionThank you to the Revdex.com for your help in this matter
Regards,
R*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461522, and find that this resolution is satisfactory to me. Thank you for your assistance on this matter.
Regards,
M[redacted]
Good...
Morning, Thank you for providing the detailed information in regards to this specific issue. Today I reached out to the client and apologized for any inconvenience this situation may have caused. This is unacceptable and we will be utilizing this situation as a training for future services, to be sure this does not happen again. Client will be receiving a full refund along with a 10% discount off of next one way transportation. Please feel free to reach out to me with any further questions or concerns. Thank you, S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11637551, and find that this resolution is satisfactory to me.
Problem resolved thanks to you!!
Regards,
M[redacted]
A REFUND OF $195.20 WAS ISSUED TO THE CLIENT ON 11.27.15 as a courtesy.
Thank you for contacting us regarding the issue at hand. A refund has been issued on 09.04.15 to complete the full fare credit to the client.
Good Morning, Thank you for providing all details in regards to this particular client. In investigating the incident, the decision to place a full refund in the amount of $66.00 was made, due to the client not riding with our service. Please note that our investigations did find that the...
driver could not locate the client under the green sign, as well as our systems not indicating a call from the clients phone number provided into the system at the time of arrival. We hope that this information finds you well and look forward to hearing from you soon. Please allow 7 - 10 business days for the refund to appear back on the card. I hope this clears and questions or concerns. Please feel free to reach me at anytime. Thank you,Sue Sandlin Roadrunner Shuttle