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Diamond Dog Auto Parts Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 When the rep. From master kleen went to [redacted] to try and replace my comforter the lady at [redacted] told them no matter what I paid for the comforter it could not be replaced for anything less than the original price I got a deal on this comforter because of my other purchases the owner of master kleen is a crook who tears your items up then refuses to replace them what he is failing to tell is he sent it to a woman to be taken a part to try and fix the stuffing inside the comforter and by doing this it destroyed the integrity of the comforter even more he knows this but has denied to discuss this situation all I have to say about this situation is that the World Wide Web is always on the consumers side good luck master kleen

Master Kleen was hired to dryclean the [redacted]’s very nice
comforter on April 19, 2014.  We agree
that the [redacted]’s picked up the comforter, took it home and that it appeared “all
lumped- up”.  We agree that our customer
service representative on duty apologized to them for the existence of a
problem. We disagree that the resolution of the problem was unnecessarily
prolonged. I disagree, as the owner, that I have lied to or misrepresented the
customer regarding this matter at any time. I’ve never met Mr. [redacted] personally,
but I have talked to him briefly on two occasions regarding this matter. I
disagree with Mr. [redacted]’s statement that we “did not care.”
 
I believe that the wrong-doer should be responsible and should
pay for damages caused.  The ‘wrong-doer”
is the person(s) whose actions result in damages to another person’s
property.  In this case, we believe the wrong-doer
is the company that manufactured the comforter. This is commonly called
“consumer fraud”. Every company that manufacturers garments for resale in the
United States are required by federal law as well as,  mandated by the Federal Trade Commission, to
sew a care label into each garment manufactured. The care label is required to
show how the garment is to be cleaned after consumer use. Both consumers and
professional drycleaners should be able to rely upon the accuracy of the
information on the manufacturers care label.
 
I want to refer the decision-makers to the Drycleaning and
Laundry Institute’s bulletin numbered 387, dated November/December 2009,
written by Jim Kirby- Drycleaning and Laundry Institute (DLI) analyst.  The title of bulletin number 387 is “Lumpy
Comforters”.  This technical bulletin
identifies the exact problem the customer has outlined in his complaint. On
line 4 of the customer’s Revdex.com complaint, the customer stated that the comforter
was “all lumped-up”.  Master Kleen Dry
Cleaners attempted in every way known to us, to remedy the problem. We actually
had our sewing department repair the fiber-filling inside the comforter, but
the customer was not satisfied.  We also purchased a similar comforter set (9 piece set) from [redacted] at $159.00 in an effort to resolve this problem with the
[redacted]s. The [redacted]’s were unhappy with our selection.
 
Initially when the problem was discovered, Mr. [redacted] told
Mrs. [redacted] that he had purchased the comforter set at [redacted]’s at the same
time he bought a bedroom suit. He said he paid $399 for the comforter set and
that that was the first time it had ever been cleaned. Mrs. [redacted] visited
[redacted]’s in an attempt to get the [redacted]’s another comforter just like the one
that had been cleaned. After giving the details of the comforter to the
representative at [redacted]’s, the [redacted]’s rep said “yes, the [redacted]’s did
purchase it here in mid-2012 for $99.99, but I’m afraid we will not be able to
get another one because that pattern/style has been discontinued.”   The
[redacted]’s rep stated to Mrs. [redacted] that the warranty had expired and that they
did not feel they should be responsible for any problems related to the
comforter. Mrs. [redacted] also spoke with [redacted], who works for [redacted], based out of Studio City,
California. [redacted]
is the company that actually manufactured the comforter set. [redacted] also stated
that the warranty had expired and that there was no way to get another comforter
like the one we had cleaned because it had been discontinued.
 
We know as a practical matter that consumers do not
routinely buy a comforter set and have it professionally cleaned within the
first two years. Comforters are typically only sent to professional drycleaners
if they are soiled or stained. It is our opinion in this case, that the [redacted]’s
certainly did not cause the problem.  The
garment was in the care, custody and control of Master Kleen Dry Cleaners. We
acknowledge that the garment was “all lumped-up” after the customer returned it
to our location in Phenix City,
Alabama.  We clean hundreds of comforters every year.
We always read and comply completely with the care labeling instructions. We
believe that an ethical manufacturer with honorable intentions would
manufacture garments that withstand and comply with their own written care
label- which is required by law to be sewn into the garment.
 
We hereby withdraw each and every effort we previously made
with the [redacted]’s to resolve this matter. We feel we have acted in good-faith and
that we have gone above and beyond what is expected from our drycleaners. We
have agreed to pay for a professional laboratory to analyze the garment. This
was submitted thru the Revdex.com of West Georgia/East Alabama on
Tuesday, May 13, 2014.  The results will
be mailed to the Revdex.com at which both parties will advised of
the findings. 
 
We would propose that to resolve a matter such as this, that
the blame be placed on the drycleaner or manufacturer. If it is determined by
the written testimony of the technical expert, that Master Kleen was the
primary and proximate cause of the damages to the garment, then we will attempt
to resolve the amount of damages due to the [redacted]’s.
 
As drycleaners, we see consumer fraud perpetrated on
consumers every day. Professional drycleaners take an ‘unnecessary hit” as a
result of this. The drycleaner is accessible; most manufacturers are thousands
of miles away and in some cases, located in other countries. As a drycleaner, I
feel that the large companies such as [redacted]s, [redacted], etc,
have a legal duty to not carry and sell defective merchandise. If they do, they
should accept their responsibility and indemnify any consumer who is a victim
of their perpetrated crimes- consumer fraud!!
 
I look forward to receiving the analysis report from ITAL
and am anxious to resolve this issue.
 
Cordially,
 
[redacted]

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