Diamond Drywall

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ As stated in Ms [redacted] 's complaint there were damages to her couches and tables, I informed her that we would take steps to get her items repaired and as recently as August 17th I was in communication with her about the progress of these repairsI responded to her email sent the morning of the 17th of August and informed her that I had contacted a repairman that specializes in leather repair and that he stated it would take a few days to respond due to the volume of work he currently had in front of us My goal is to have the damages repaired by a reputable company as soon as they are available instead of having a non vetted company perform what may be substandard repairs immediatelyHopefully Ms [redacted] will continue to work with me so that this can occur as quickly as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been way too long and I have nothing but Mr [redacted] word which is questionable at this pointThis has been an inconvenience to me and I paid Mr [redacted] Moving Company for the services rendered and I demand the same considerationMy patience has run out and if Mr [redacted] cannot deliver in a timely manner he needs to pay me for my damages As I told Mr [redacted] in my last email I could have someone out from a reputable company like tomorrow Final Business Response / [redacted] (1000, 16, 2015/10/07) */ After speaking to Ms [redacted] we decided to have a leather repair company look at the items to be repairedWhen she was informed that the furniture needed to be brought into the repair shop for the repairs to take place she declined the repairs and decided to take Aaron Bros, to small claims court Final Consumer Response / [redacted] (3000, 18, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] did not tell the complete truthI phoned Mr [redacted] on a Saturday and he said that he had found someone who could come to my house and repair my furniture and that I need to give him two days that I could be home for thisI emailed him the two days and got no response so I phoned him on Monday and that's when I was told that someone would be out to my house to pick up the furniture on that WednesdayI asked him to give me the name of the company that would be doing the repair work and he hesitated so I asked again and he said that he had to search the internet for the name and he would call me backWhen he did call me back he gave me a company name of Dee's Furniture RepairI told him I did not trust him and I would not put my furniture in his hands again and that he can pay me for the repair workHe said he could pay me for the furniture if I had a bill of sale for the furniture and that he would then have to take the furnitureThis man is absolutely a shyster and definitely not a business manSo thats when I said I did not want anymore contact with him and that I would be taking him to court

Initial Business Response / [redacted] (1000, 5, 2014/09/06) */ In regards to Mr [redacted] claim with Aaron BrosMoving System, Inchis case status is still pending due to further review of items he listed as damage in his original complaintWe hope to have this case resolved by no later than September 30, Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/10/02) */ Aaron Brothers said they would have this issue resolved by September 30th and they have made no effort to rectify or even contact me regarding a resolutionIt is now October 2nd and they've had more than a month to resolve this and they've done nothing Final Consumer Response / [redacted] (4200, 45, 2015/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never calledI would like to remind Aaron Brothers I originally tried to resolve this claim with them directly and they refused what seemed to be a perfectly reasonable request (partial refund to replace some of the broken or damaged items) citing a policy that appeared nowhere on their website as of 09/when I was told by MrHardy that they wouldn't refund but would send someone over to repair the damages (which they did not) They can actually follow through with their claims and reach me at 773-354-any time Final Business Response / [redacted] (4000, 49, 2015/03/18) */ Aaron brothers has came to a monetary settlement on March 11, with Mr [redacted] in regards to his damage claim

This company moved me end of August, first they didn't show up when they where suppose to, I had to wait until the next day, I had moved my work schedule for this move, after that, one of the movers stole one of my two computer towers, and my daughter's stuffed animals, what they are going to do with her stuff animal is beyond meJust, if you use them watch your thingsCalled the Kathy to no avail

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Aaron Bros. estimates and staffs moving jobs to the best of our ability based upon the information provided to us by our customers and our work experience from previous moving jobs. For this specific job, a 3 men crew was scheduled;... however, the third employee was unexpectedly unable to work their scheduled shift. When unforeseen things happen beyond our control, we do the best that we can for the customer with the employees and equipment we have available and always communicate with the customer from our front office. Once we learned that this job would be a 2 men crew, we immediately instructed the driver to reduce this customer's rate. It appears that in the interest of getting the job done, the driver simply forgot to correct the rate on the paperwork and for this confusion, we apologize. We would never, in good conscious, charge customers for a service they did not receive, yet we do expect to be paid for services rendered as any company does. Also, our trucks are equipped with GPS and checked upon completion of each moving job. We saw that for this specific job it took the driver 35 minutes to get from the point of origin to the new location. This is a typical travel time since our trucks are not allowed on Lake Shore Drive and are forced to navigate side streets, local traffic and possible construction. We can, upon request, provide a printed report of this finding. We acknowledge that this job could have been performed faster if a third employee had been present. However, the employees working did the best that they could and we reduced the hourly rate to reflect the reduced moving crew and discounted the bill further in the name of good customer service. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company gave me a quote for the move time for a three man crew at the start of the job even though a third man was not present and never would be. They failed to inform me that the terms had changed and a crew of two men would be doing the job. In fact the paperwork presented to me at the start of the job had a three man rate, when the driver and mover present were fully aware there were only two movers present at the start of the job. This was intentionally deceptive. The owner only acknowledged there was no third man after I confronted him with this fact. I called multiple times during the move to inquire as to why the move was taking so long and the owner never mentioned that he had sent only two men. If a third mover were present the job would have taken less hours. I was charged an excess of two hours because the appropriate number of movers were never sent or disclosed to me. I am still seeking the return of two hours payment I was unfairly charged because of Aaron Brothers failure to properly staff. I have copy of contract with the three movers that was presented to me by the company Final Business Response / [redacted] (1000, 18, 2015/08/19) */ Aaron Bros. estimates and staffs moving jobs to the best of our ability based upon the information provided to us by our customers and our work experience from previous moving jobs. For this specific job, a 3 men crew was scheduled; however, the third employee was unexpectedly unable to work their scheduled shift. When unforeseen things happen beyond our control, we do the best that we can for the customer with the employees and equipment we have available and always communicate with the customer from our front office. Once we learned that this job would be a 2 men crew, we immediately instructed the driver to reduce this customer's rate. It appears that in the interest of getting the job done, the driver simply forgot to correct the rate on the paperwork and for this confusion, we apologize. We would never, in good conscience, charge customers for a service they do not receive, yet we do expect to be paid for services rendered as any company does. Also, our trucks are equipped with GPS and checked upon completion of each moving job. We saw that for this specific job it took the driver 35 minutes to get from the point of origin to the new location. This is a typical travel time since our trucks are not allowed on Lake Shore Drive and are forced to navigate side streets, local traffic and possible construction. We can, upon request, provide a printed report of this finding. We acknowledge that this job could have been performed faster if a third employee had been present. However, the employees working did the best that they could and we reduced the hourly rate to reflect the reduced moving crew and discounted the bill further in the name of good customer service

Initial Business Response / [redacted] (1000, 5, 2014/07/19) */ In response to Ms [redacted] Claim with Aaron BrosMoving System, Incher case is still open, waiting for delivery from the furniture repair companyWe spoke to Ms [redacted] and informed her that we do not do the actual repair and did not get an exact timeframe from the company doing the repair as to when her headboard would be fully repaired and delivered backWe hope to have this claim resolved by July 22, Thank you, Aaron BrosMoving System, Inc

Initial Business Response /* (1000, 5, 2014/09/20) */
In regard's to Ms*** *** claim with Aaron BrosMoving System, IncAfter reviewing and doing an initial inspection of her item she listed as damaged, there were evidence of previous damage and repair to her headboard legs and
bed frameTherefore for these reasons we are asking for this case to be administratively closed
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My furniture was purchased new, no damaged or repair ever to furnitureMy bed was in good condition before aaron movers damaged it, leaving it destroyedthe bed fell completely apart, after the movers reassembled itI deserve and I want compensation for the bed frame that they destroyed due to negligence
Final Business Response /* (4000, 9, 2014/10/06) */
In regard's to Ms*** *** claim with Aaron BrosMoving System, Incwe are still standing by our original response that after reviewing and doing an initial inspection of her items she listed as damaged, there were evidence of previous damage and repair to her headboard legs and bed frameTherefore for these reasons we are asking again for this case to be administratively closed
Final Consumer Response /* (4200, 11, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Aaron brother movers refusal to accept responsibility for their actionsThey should not be in the moving business if they are not ready to shoulder responsibility for their actionsThey destroyed my bed frame, and I had to purchase another bed frame and headboardI am on a fixed income, and this was a financial hardship for me
I want some financial compensation for the bedframe that they destroyed

Initial Business Response /* (1000, 5, 2014/12/29) */
In regards to Ms*** *** Case#XXXXXXXX We have check our records and have not found a customer we moved by the name of *** *** in the month of August of if you have any additional questions feel free to
call us at XXX-XXX-XXXX during our hours of operations Mon-Fri:7AM-5PM; Sat:7AM-3PM and closed on Sundays
Thank you,
Aaron BrosMoving System, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The move was made under the name of *** *** This was on the date references in my original complaint and to the address that was referenced
Final Consumer Response /* (4200, 21, 2015/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said that a furniture restoration specialist would be in contact by February 13th, and this has not happenedNo contact of any kind was made by the business this past weekThey seem to be dragging out this process as long as possible as no true effort has been made in months to resolve the problem
Final Business Response /* (4000, 23, 2015/02/17) */
In regards to Mr*** *** claim with Aaron BrosMoving System, IncHis case is still open and we will get into contact with Mr*** to schedule a date for a furniture restoration company to do an assessment of his damage items between Feb 17th-23rd of if you have any questions please feel free to call our office at XXX-XXX-XXXXMon-Fri: 7AM-5Pm; Sat: 7AM-3PM and closed on Sundays

They were over an hour late getting to my house because they told me they had to stop and pick up another driver because the one that originally was supposed to be the driver had just gotten firedOne of the guys took my sons mirror and laid it on a pad to cover it and he crawled on the mirror part (on the back of it because the mirror was faced down) and cracked the mirror and broke itAll he said was my badI called the office and the receptionist told me to take pictures of it and she gave me an email address for me to send the pictures tooI did everything she instructed me to doThey damaged my daughters dresser of the legs came offI took pictures of that alsoThey finished the move and I sent the email with the pictures of the damaged mirrorand the damaged mirror as I was instructedI spoke with the owner a couple days later and he gave me a hard timeHe never reimbursed me for the damaged items like he said they wouldThe customer service sucks!!

Initial Business Response /* (1000, 5, 2014/07/22) */
Aaron BrosMoving System successfully moved Mrs*** on July 5th, Our company sent Mrs*** a man crew and one standard size moving truckAll of our movers follow the same protocol where there is one lead mover who
designates and directs the other two moversTo our knowledge, this was the case for Mrs***' move and we apologize if she felt the crew did not work efficiently enoughMrs*** was charged $for her move and $for her storage unitMrs*** came into the office and spoke with Mr*** regarding her dissatisfaction and Mr*** at that time refunded Mrs*** $in cashThis exchange of goodwill lead the company to believe that we had reach a settlement with Mrs*** and considered the entire transition to be complete
Initial Consumer Rebuttal /* (3000, 7, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rebuttal is attached as a link belowIf needed I have receipts as well
Final Business Response /* (4000, 13, 2014/08/12) */
As stated earlier, in regards to Mrs*** claim against Aaron BrosMoving System, Incwe refunded Mrs*** $in cash for goodwill and request that this case be administratively closed as of August 12,
Final Consumer Response /* (4200, 11, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Afternoon!
Please review the attach

Initial Business Response /* (1000, 5, 2015/07/16) */
On 6*24*as stated Aaron Bros moved Ms***I went out to address the damage claim and spoke with Ms***'s motherShe stated that the movers brought the t.v in from the moving truck and placed it on the first floor of the
homeShe then moved it to the basement as stated by Ms***We packed the tv in boxes prior to moving it and charged her for the boxesWe also did a visual inspection before moving televisionsIf there are any visible damages we bring it to the customer attention before we move itSince there were no visible damages we proceeded with the moveThe damage is only detectable when the t.v is onI do not believe my movers damaged this t.v, damage may have occurred when the t.v was moved from the first floor to the basement by Ms***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The boxes I purchased as I stated before were wasted robe boxesWardrobe boxes have a pole at the top for clothes that remain on hangerHow can thoseboxes over three uncovered tvsOne TV is inches, the other is inches, and the last TV is inches
The inch (broken) and inch TV was placed in the basement where they were to be assembled laterThe inch TV was placed on the first floor because it was bigMy inch uncovered television was moved less than four feet to the dresserThere is no pathway obstruction at allYou clearly stated you don't believe your movers broke my tvMeaning you don't have the facts because you were not thereYou originated the response as if you were there because if you were you would know exactly where my tvs were placed
Final Business Response /* (4000, 19, 2015/08/24) */
We maintain our positionWe are willing to settle this matter based on the minimum amount required by the state of Illinois which is cent per lb per articleThat is all the state of Illinois require us to do
Respectfully Submitted
*** ***
General Manager
Note from the Revdex.com *** if you could please let me know that you went to the business to pickup the check I would really appreciate it
Thank you,
*** ***
Final Consumer Response /* (2000, 24, 2015/09/11) */
Called Miss.*** and she confirmed she received the money promised by the business 09/11/Case closed resolved

Initial Business Response /* (1000, 7, 2014/03/22) */
We have recognize and reopen Ms*** *** Claim and are in the process of reviewWe have noted and made a list all issues addresses from Ms*** original letter and will restart the process of this Claim on March 24,
Initial Consumer Rebuttal /* (3000, 9, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not trust Aarons Bros Moving company business ethicsI spoke with Mr*** *** Saturday afternoon at about 1:30pm on March 8th, and he said to me; after I called to ask when he was coming, because he initially expressed to me the day before on March 7th, that he would be by my home between the hours 8:00am to 12:00pm on Saturday March 8, It wasn't until I called; at about 1:30pm Saturday March 8, to ask when he was coming; that he changed the initial time from 8:00am to 12:00pm to he would be by my house after he left work at about 3:30pmThe time after 3:pm on Saturday March 8th, came and went and Mr*** did not have the decency to call and express any excuse as to why he did not show-upIt wasn't until I filled a compliant with Revdex.com that the case was reopened/restartedWhy was the case closed? I do not trust Aarons Bros Moving Company, nor do I trust Mr*** ***Mr*** made it very clear that his and I conversation on Friday March, 7th, about the damages his moving company made to my things meant nothing to himhe treated out conversation like the excuse he made as to why his workers took my moving pads that subsequently lead to some of my things being damagedUnless this company can financially compensate me for the things they damaged; I want to move forward with the next stage of holding this company responsible for there negligence
Final Business Response /* (4000, 25, 2014/07/12) */
In regards to Ms*** *** damage claim with Aaron BrosMoving System, IncThis case is still open pending further review due to the list of multiple items listed damagedWe hope to come to a resolution on this matter as soon as possibleIf you have any further questions regarding to this case please feel free to contact us at XXX-XXX-XXXX; Mon-Fri: 7AM-5PM, Sat: 7AM-3PM and closed Sundays
Final Consumer Response /* (4200, 17, 2014/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Aarons Brothers Moving Company, have not reached out to meI did not have a damaged nightstand in my list of damages expressed to Aarons Brothers Moving CompanyIt appears the company is still damaging peoples property and lying about the restitutions they will offer to recompense people for their damaged propertyAarons Brothers Moving Company, is shad!!!!!!!!!!!!!!!!!! There slogan " We Move Chicago", there slogan should be Chicago, Beware because we will break/damage most of your property and lie to you about how we will rectify the problem!!!!!!!!!!!!!

This company moved me end of August, first they didn't show up when they where suppose to, I had to wait until the next day, I had moved my work schedule for this move, after that, one of the movers stole one of my two computer towers, and my daughter's stuffed animals, what they are going to do with her stuff animal is beyond me. Just, if you use them watch your things. Called the Kathy to no avail.

Initial Business Response /* (1000, 5, 2015/08/18) */
As stated in Ms. [redacted]'s complaint there were damages to her couches and tables, I informed her that we would take steps to get her items repaired and as recently as August 17th I was in communication with her about the progress of...

these repairs. I responded to her email sent the morning of the 17th of August and informed her that I had contacted a repairman that specializes in leather repair and that he stated it would take a few days to respond due to the volume of work he currently had in front of us.
My goal is to have the damages repaired by a reputable company as soon as they are available instead of having a non vetted company perform what may be substandard repairs immediately. Hopefully Ms. [redacted] will continue to work with me so that this can occur as quickly as possible.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been way too long and I have nothing but Mr. [redacted] word which is questionable at this point. This has been an inconvenience to me and I paid Mr. [redacted] Moving Company for the services rendered and I demand the same consideration. My patience has run out and if Mr. [redacted] cannot deliver in a timely manner he needs to pay me for my damages.
As I told Mr. [redacted] in my last email I could have someone out from a reputable company like tomorrow.
Final Business Response /* (1000, 16, 2015/10/07) */
After speaking to Ms. [redacted] we decided to have a leather repair company look at the items to be repaired. When she was informed that the furniture needed to be brought into the repair shop for the repairs to take place she declined the repairs and decided to take Aaron Bros, to small claims court
Final Consumer Response /* (3000, 18, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not tell the complete truth. I phoned Mr. [redacted] on a Saturday and he said that he had found someone who could come to my house and repair my furniture and that I need to give him two days that I could be home for this. I emailed him the two days and got no response so I phoned him on Monday and that's when I was told that someone would be out to my house to pick up the furniture on that Wednesday. I asked him to give me the name of the company that would be doing the repair work and he hesitated so I asked again and he said that he had to search the internet for the name and he would call me back. When he did call me back he gave me a company name of Dee's Furniture Repair. I told him I did not trust him and I would not put my furniture in his hands again and that he can pay me for the repair work. He said he could pay me for the furniture if I had a bill of sale for the furniture and that he would then have to take the furniture. This man is absolutely a shyster and definitely not a business man. So thats when I said I did not want anymore contact with him and that I would be taking him to court.

RE: Complaint #[redacted]
 
To Whom It May Concern,
 
Aaron Bros. Moving System, Inc. had Ms. [redacted] scheduled for a move on September 3, 2016 at 8:00am. Due to one of our drivers (who is crucial to our operations) "calling off" of work at the...

last minute that morning, we were unable to meet our commitment to Mrs. [redacted]. We called Ms. [redacted] as soon as we received notice that we would be short-handed on that morning to notify her of the situation and to apologize for the unforeseen inconvenience this caused. Aaron Bros. tried to reschedule Ms. [redacted] move for another day and offered a discount on the moving services, but Ms. [redacted] declined stating that she had to move on that day, September 3, 2016. As a solution, we worked with Ms. [redacted] to find her another licensed and bonded moving company to provide her with the same day service (on September 3, 2016) that she required and she agreed to hire [redacted] Movers. [redacted] Movers is a licensed and bonded moving company that has been in the logistics business for 40 years. It appears that the quality of service provided by [redacted] Movers was not up to Ms. Walter's standards which is unfortunate, but should not be a reflection of Aaron Bros. Moving System, Inc. We feel that Aaron Bros. can not and should not be held liable for the work performed by another moving company and for this reason, we are denying this claim [redacted].
 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 5, 2014/09/06) */
In regards to Mr. [redacted] claim with Aaron Bros. Moving System, Inc. his case status is still pending due to further review of items he listed as damage in his original complaint. We hope to have this case resolved by no later...

than September 30, 2014.
Initial Consumer Rebuttal /* (3000, 14, 2014/10/02) */
Aaron Brothers said they would have this issue resolved by September 30th and they have made no effort to rectify or even contact me regarding a resolution. It is now October 2nd and they've had more than a month to resolve this and they've done nothing.
Final Consumer Response /* (4200, 45, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never called. I would like to remind Aaron Brothers I originally tried to resolve this claim with them directly and they refused what seemed to be a perfectly reasonable request (partial refund to replace some of the broken or damaged items) citing a policy that appeared nowhere on their website as of 09/14 when I was told by Mr. Hardy that they wouldn't refund but would send someone over to repair the damages (which they did not).
They can actually follow through with their claims and reach me at 773-354-3115 any time.
Final Business Response /* (4000, 49, 2015/03/18) */
Aaron brothers has came to a monetary settlement on March 11, 2015 with Mr. [redacted] in regards to his damage claim

Initial Business Response /* (1000, 5, 2015/05/19) */
Aaron Bros. estimates and staffs moving jobs to the best of our ability based upon the information provided to us by our customers and our work experience from previous moving jobs. For this specific job, a 3 men crew was scheduled;...

however, the third employee was unexpectedly unable to work their scheduled shift. When unforeseen things happen beyond our control, we do the best that we can for the customer with the employees and equipment we have available and always communicate with the customer from our front office. Once we learned that this job would be a 2 men crew, we immediately instructed the driver to reduce this customer's rate. It appears that in the interest of getting the job done, the driver simply forgot to correct the rate on the paperwork and for this confusion, we apologize. We would never, in good conscious, charge customers for a service they did not receive, yet we do expect to be paid for services rendered as any company does. Also, our trucks are equipped with GPS and checked upon completion of each moving job. We saw that for this specific job it took the driver 35 minutes to get from the point of origin to the new location. This is a typical travel time since our trucks are not allowed on Lake Shore Drive and are forced to navigate side streets, local traffic and possible construction. We can, upon request, provide a printed report of this finding. We acknowledge that this job could have been performed faster if a third employee had been present. However, the employees working did the best that they could and we reduced the hourly rate to reflect the reduced moving crew and discounted the bill further in the name of good customer service.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company gave me a quote for the move time for a three man crew at the start of the job even though a third man was not present and never would be. They failed to inform me that the terms had changed and a crew of two men would be doing the job. In fact the paperwork presented to me at the start of the job had a three man rate, when the driver and mover present were fully aware there were only two movers present at the start of the job. This was intentionally deceptive. The owner only acknowledged there was no third man after I confronted him with this fact. I called multiple times during the move to inquire as to why the move was taking so long and the owner never mentioned that he had sent only two men. If a third mover were present the job would have taken less hours. I was charged an excess of two hours because the appropriate number of movers were never sent or disclosed to me. I am still seeking the return of two hours payment I was unfairly charged because of Aaron Brothers failure to properly staff. I have copy of contract with the three movers that was presented to me by the company
Final Business Response /* (1000, 18, 2015/08/19) */
Aaron Bros. estimates and staffs moving jobs to the best of our ability based upon the information provided to us by our customers and our work experience from previous moving jobs. For this specific job, a 3 men crew was scheduled; however, the third employee was unexpectedly unable to work their scheduled shift. When unforeseen things happen beyond our control, we do the best that we can for the customer with the employees and equipment we have available and always communicate with the customer from our front office. Once we learned that this job would be a 2 men crew, we immediately instructed the driver to reduce this customer's rate. It appears that in the interest of getting the job done, the driver simply forgot to correct the rate on the paperwork and for this confusion, we apologize. We would never, in good conscience, charge customers for a service they do not receive, yet we do expect to be paid for services rendered as any company does. Also, our trucks are equipped with GPS and checked upon completion of each moving job. We saw that for this specific job it took the driver 35 minutes to get from the point of origin to the new location. This is a typical travel time since our trucks are not allowed on Lake Shore Drive and are forced to navigate side streets, local traffic and possible construction. We can, upon request, provide a printed report of this finding. We acknowledge that this job could have been performed faster if a third employee had been present. However, the employees working did the best that they could and we reduced the hourly rate to reflect the reduced moving crew and discounted the bill further in the name of good customer service

Initial Business Response /* (1000, 5, 2014/07/19) */
In response to Ms. [redacted] Claim with Aaron Bros. Moving System, Inc. her case is still open, waiting for delivery from the furniture repair company. We spoke to Ms. [redacted] and informed her that we do not do the actual repair and did not get...

an exact timeframe from the company doing the repair as to when her headboard would be fully repaired and delivered back. We hope to have this claim resolved by July 22, 2014.
Thank you,
Aaron Bros. Moving System, Inc.

Initial Business Response /* (1000, 5, 2014/07/26) */
In regards to Case #XXXXXXXX Mr. [redacted] with Aaron Bros. Moving System, Inc. We have been in contact with Mr. [redacted] and are working on a resolution for this claim.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/28)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still awaiting complete resolution of this issue. I will close the complaint when I am satisfied with the results.
Final Business Response /* (4000, 9, 2014/08/01) */
In regards to Mr. [redacted] claim with Aaron Bros. Moving System, Inc. his case has now been turn over to our Insurance Company. He has been assigned a case number and are now directly working with him for a desired resolution.
Final Consumer Response /* (4200, 11, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Aaron Brother's insurance has been unable to provide a correct claim number and contact for this issue. I have no idea what status this issue is in and wether there will be a resolution. I will not close this issue until it's been resolved.
This is still Aaron Brother's issue, they need to work with their insurance to resolve this issue instead of pushing it back on their insurance.