Diamond Fence & Concrete

I agree Mr [redacted] has an issue, and we have been trying to work with him to resolveOur first desire is to try to resolve his issue by coming out to work on itMr [redacted] makes it very difficult to do thisHe only wants to correspond or be available to address the issue on his time frame, and around his travel scheduleSo we are not getting much help in trying to work on the problemHe is out of town frequently I also do not agree that Mr [redacted] has the right to solely dictate what he should pay for our serviceHe agreed to a contract for a $productHe has received a functioning wall with some cosmetic issuesHis belief that he owes nothing, and will not pay anything, is not a reasonable positionYou don't get to go take a service or product from a business and then refuse to pay, refuse to return, and refuse to allow anyone on your property My offer would be one of the following - (1) We will discount his $bill by $He will owe us $2800, and he can resolve the issue on his own.(2)We will receive 80% payment on the full bill (80% would be $2960), and then work with him to solve his issues, and then collect the last 20%I will not agree that he solely dictates what he will pay(3)We come and remove all of our concrete work, and agree that he will owe nothing [redacted] ***, President DFC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11565432, and find that this resolution is satisfactory to me.
Regards,
*** ***It is obvious that Mr *** has nor spent very much time in the world of big business. I program managed over $million of our business and contracted for whole site installations and we never paid until we were satisfied. That is why I know the construction business so well. I managed subcontractors from concrete flatwork to concrete buildings and everything in between. We never paid until satisfaction. I will put a check in the mail this evening to Diamond Fence and Concrete for $and get the work finished

I fundamentally do not agree with Mr [redacted]. The construction industry is one of the very few businesses which  does not ask for money at the time of the transaction. You can't buy a car, go to home depot, make a hotel reservation, buy a shirt, or any of a thousand other financial transaction, and have the expectation that you don't have to pay, nor do you not have to return the work. This is what Mr [redacted] has done. He has received his product and still has not paid for it 2 months later. I do not expect Mr [redacted] to cancel his vacation....but I do expect that he pays his bills as we all have to, despite our personal plans.  At the end of the day we will take the $2500, and all of us can move on.

I agree Mr. [redacted] has an issue, and we have been trying to work with him to resolve. Our first desire is to try to resolve his issue by coming out to work on it. Mr. [redacted] makes it very difficult to do this. He only wants to correspond or be available to address the issue on his time frame, and...

around his travel schedule. So we are not getting much help in trying to work on the problem. He is out of town frequently.  I also do not agree that Mr [redacted] has the right to solely dictate what he should pay for our service. He agreed to a contract for a $3700 product. He has received a functioning wall with some cosmetic issues. His belief that he owes nothing, and will not pay anything, is not a reasonable position. You don't get to go take a service or product from a business and then refuse to pay, refuse to return, and refuse to allow anyone on your property.   My offer would be one of the following - (1) We will discount his $3700 bill by $900. He will owe us $2800, and he can resolve the issue on his own.(2). We will receive 80% payment on the full bill (80% would be $2960), and then work with him to solve his issues, and then collect the last 20%. I will not agree that he solely dictates what he will pay. (3). We come and remove all of our concrete work, and agree that he will owe nothing.  [redacted], President DFC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11565432, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] I need to disagree with the comments by Mr [redacted].I have not made it hard for him to come out and work on the issue.  I have received one phone call and that was from the concrete guy wanting to check things out and after that call I have heard absolutely nothing.  In fact I sent Mr [redacted] a letter and pictures and have never been given the courtesy of a phone call.  It was because of their silence that I was forced to make this complaint.I do not understand his comments about me being out of town.  Does he actually expect me to change my summer vacation schedule so he can come and fix the things his company messed up?  I do not think I need to do that.  I am the client that is paying and it is up to them to see that I am satisfied.I have paid full price for the fence portion and would have paid for the concrete portion had it been done to the same standards.  Since I have had a significant time without any communication, I have assumed Diamond Fence and Concrete was not willing to do a good professional finish.  It is because of that that I have looked in to hiring another company to fix this job as well as what it would take me personally to finish this job.  It is because of those costs that I have offered to pay less than the agreed upon price for this work.  It is an absolute lie that I have refused to allow his people on my property.  His crew showed up one Sunday morning while we were at church with no advance notice or phone call that they were coming.  They proceeded to make matters worse.  It is then that I locked the gates to my property.  I don't believe anyone wants workers to show up without prior notice. All it takes is a phone call to me to coordinate their visit and I will be more than happy to be here for them.  That is just good business practice.  Which I do not believe this company is aware of.As a counter offer, I will pay Diamond Fence and concrete $2500 and they can walk away from this job and I will finish it either by hiring it done or doing it myself.  I will also give up the one year warranty and won't bother Mr. [redacted] again.

In order to make Mr
[redacted]
happy we'll agree to pay him $I think it will be easiest on both parties
But for sake of clarification, I
will take the time to respond to one of his statements
It's an absolute falsehood that
used metal was used on his jobWe've always ordered pre-primed new metal from
our supplier, and have for yearsOur yard is stocked full of itWe've been in
business for 30+ yearsYou don't stay in business that long by
mis-representing your products