Diamond Gulf Rentals Reviews (%countItem)
View Photos
Diamond Gulf Rentals Rating
Address: 281 Business Centre Dr, Miramar Beach, Florida, United States, 32550
Phone: |
Show more...
|
Web: |
|
Add contact information for Diamond Gulf Rentals
Add new contacts
The access to the beach was directly across the street. It was great to have beach service with chairs and an umbrella. The Destin beach, sand and water, is absolutely gorgeous! No where else in Florida can even compare. And, it was great to come back to the house to a heated pool for the evening swims.
This was such a great trip for our family that we're going back next year!
Working with Diamond Gulf Rentals was clear and easy. Setting up our vacation was a breeze and we talked personally with someone (Jay was awesome) each time we needed to communicate or had a question. During our time, we could even text them at any time for quick communication or needs. The house was beautiful and new, and there were no issues for us. We would highly recommend staying in the Lee House and booking with Diamond Gulf Rentals. Do yourself and favor and do it, and quit looking anywhere else, seriously!
Customer service doesn't exist. Absolutely no concern for customer's safety or satisfaction. I do not recommend this company and will no longer rent properties associated with them.
Hello ***, were disappointed to see this review. It's a shame that you would post this without having even stayed with us. How can you speak to the validity of a safety concern without having seen a violation? This is a very serious allegation to us and one that we don't take lightly. Please don't confuse an answer that you didn't fully agree with to be a lack of safety, support, or poor customer service.
We did offer a solution to your request to cancel a stay almost three months away from your arrival date. We had offered a solution to your request, which you didn't agree to. We are still booking homes for late Summer and there is still an option to refund you once it is rebooked.
I'm sorry you're disappointed, but happy you are not taking my review lightly. However, I'm perplexed that you believe you have offered true customer service and support or reached out to us to let us know of any safety measures that are in place during this global pandemic that could possibly impact our group of 10 adults and 4 children. I regret that this situation has reached this level, but I expected open and honest communication and believe I didn't receive that courtesy.
Customer Safety? May 4 - I called, left voice message, no response. May 5 - I emailed and asked if any restrictions were in place there. Your answer, "Right now there are no restrictions in place. Any other questions that we could assist you with?" My answer, "Not at this time." May 8 - I called to talk about the Governor's Executive Order 20-87 prohibiting vacation rentals, also, beach restrictions, our remaining rental amount ($9,807) due June 1, 2020, and restaurants, shopping and attraction restrictions. I left a message, no response. May 10 - I emailed asking if you were aware of the Governor's Order and if his order was still in place August 1 how will we be impacted. Also, one member in our group was coming from New Jersey. We found out that people entering Florida from New Jersey must remain in quarantine. Where in heavens name? In the rental house? Governor had also suggested a stay-at-home-order for 65 years and older and Florida was declared in a state of emergency. May 11 - Your email answer, "Thanks for reaching out again. Yes, we are aware and unfortunately the rental ban has caused great loss in our community from an economic standpoint. We heard rumors that the ban will be lifted next week. There has been no firm dates yet, just rumors based on our governor's plan to slowly reopen the state. Beaches, retail and restaurants are open. Hotels are even allowed to check in guest, which really makes you wonder what the intent of the ban was. I myself would much rather go to a house vs a hotel. We do fully expect that by your arrival of August 1, we will be back to beach time and hosting happy guests!" My questions, concerns and options afforded us were not addressed.
Customer Support and Satisfaction? May 12 and 15 - I sent two emails notifying of cancellation for the safety and concern of our group and for the risk of not getting our $9,800 back. We had many questions about the uncertainties, but could not get anyone to call or email us back. May 19 - I receive an email from you "BREAKING NEWS: FL Vacation Homes and Beaches are now OPEN! The vacation rental ban is lifted...." I responded to that email, once again requesting a cancellation. No mention of my request to cancel, no attempt to answer my concerns or questions. No response. May 19 - I found a link on your website to make a phone appointment for May 20 at 10:30 AM EST. I even received a confirmation that I had made the appointment. I called at 10:35 EST, received answering machine, I left a voice message and waited until early evening. No return call. I then contacted VRBO and Mark called your location and set up a 3-way call with Jay. I was not offered a recourse or an apology for delays and ignoring my emails and calls. Nothing other than to claim he had made an offer to my husband, but he said my husband refused it. We both take offense to that claim. He vehemently denies it and would like to know when did you talk to him? Phone, email, text? What day? What was your specific offer? I signed the contract. Why would you even have reason to communicate with him? He hasn't been involved with this process since we began. May 21 - I received an email from VRBO that my reservation was cancelled. I didn't receive one from you. I'm curious. When I sent my request to cancel, what was the solution you offered me that I didn't agree to?
Your last statement says there is still an option to refund me once the house is rebooked? To clarify your statement. Are you saying if the house is rebooked by another party, that I will receive a deposit refund?