Please contact us and ask for our manager Joy- we will get this resolved for youWe apologize for the inconvenience of not getting the matter resolved for you in a more proper wayOur customer service line is 1-877-574-When calling please provide us with all neccessry information on the order so that we can get the order refunded for youRegards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have pictures you can see, but your website kept crashing while I attempted to upload themTo the seller it is more than just a track in the back that is tanglingNot only is the hair shedding from the top and throughout my head it is gathering on the back of my neckThis hair is a bad batch of hair and nothing like what I have purchased many times before from youI had the same beautician each time Every time I comb this hair with wide tooth comb, there is hair in the sinkIf I stand in the mirror and comb my hair and it sheds from the back it will not fall into the sink it will fall onto the floorIt is really sad, that you don't stand by your product and honor your customersIt is really ghetto to assume that I or any other working person is going to jump through hoops to help your bad product work for meIt silly to tell a person oh, maybe you should "co wash it, or put some oil in it." Really, shows how small minded people can beA good business takes care of their customers so they return with other customersBecause a happy customer returns with other customersInstead of assuming everyone is ghetto and trying to get overHere's a thought what if it was you? How would you respond, would you accept the answers you gave? Nevertheless, my answer is a firm noA refund is all I will accept Regards, [redacted] ***
Hello Ms***, Here is your order: Mink Brazilian Bundle Deals ( Bundled Lengths: 12" - 14" - 16", Texture: Wavy )Item# *** [redacted] You ordered a bundle deal which includes bundles (12'',14'',16")...That equals (bundle of 12'')(bundle of 14'') and (bundle of 16") for the price of $The four bundles depicted in the picture gives customers an idea of how many bundles they can order We also also bundle dealsIf you would have selected our bundle deal (12'',14'',16'',18'') for $then you would have received bundles We will send you a fourth bundle if you are willing to pay the price Regards,
Hello, We appreciate you for contacting usAs a reminder- closures usually last up to 2-months or 1-installs depending on how you care for the closureClosures do not last as long as the bundlesSecondly, we provide hair care instruction sheets in all of our packagesIf you followed the hair care instruction sheets properly- you should not have had an issue with the closure balding within such a short time periodUnfortunately because the closure was purchased over months ago- we would not be able to replace it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once the funds have been received Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Hello [redacted] , We apologize that you feel this way...At Diamond Virgin Hair CoCustomer satisfaction is our #goalWere very sorry that this happened and will make sure that it does not happen again.As a reminder, Orders take between 5-business days to process and 2- business days to ship (as stated on our website)Your order was placed on 9/5/ "Business days" do not include Saturdays nor Sundays as we do not ship on those days After looking into your ordis currently still processing and will be shipped soon You can find our Shipping policy belowIf you have further questions regarding your order- you can contact our customer service via our online chat, calling our customer service (1-877-574-7747) or by email ([email protected]) SHIPPING POLICY We ship our packages out via USPS Priority MailPriority shipping within the United States will cost $Express Shipment within the United States is $Orders will ship within 5-business days of receiving paymentOrders require 2-business days for delivery after it ships depending on its destination.Shipping confirmation and tracking is available via email as soon as your order ships
Hello *** We appreciate you for contacting us regarding this matterWe would like to settle this issue that you are experiencing with the wig you purchased in NovemberYes, all sales are final for all wig orders Per your email you sent us requesting a refund for the closure- we refunded you the $However, for the wig- we are unable to refund youIf you would like to send the wig back to us- we will have our management team and one of our professional stylist look at the wig to see what issues you are describingPlease contact us via email ([email protected]) or by calling our customer service line at 1-877-574- Our return address to send the wig back to us for review is:W30th StIndianapolis, IN As stated previously, we will have our team review the wigIf needed- we will alter the wig and send it back to you if we find any of the issues you are describing Regards,
Hello Ms [redacted] , We appreciate you for contacting us once more concerning this issueWe very sorry that you feel your request has been ignoredFirstly, we would like to say that all of our bundles are sold in 3.5-ounces eachWith the longer lengths (26") that you ordered- this is for the bundles to be smaller as the weight comes in the length of the actual hair (not how long the track is) According to our email- we offered to refund you $difference for what is claimed to be missing from the bundle Unfortunately, we could not agree to refund 1/of the $because we did not have enough accurate information to determine that 1/of the bundle was missing We are very sorry to hear that we have lost you as a customerIf you have further questions, comments or concerns- please feel free to call or email us at 1-877-574-or by emailing us at [email protected] Regards, Diamond Virgin Hair
We are sorry to hear about your issue with Diamond Hair Company and we would like to fix this issue you have and honor this request for the $refund for shipping charges for this orderWe also would also like to offer the customer free shipping on her next ordr with Diamond Hair CompanyWe ask
that the customer please email us her name, date of purchase, and contents of her order to our customer email [email protected] and refernce this Revdex.com complaint to correct this issue as we cannot tell who this request is from. Regards, Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not feel that $a fair amount considering the amount of product that is missingThe website states each bundle is approx ozIt does not state each bundle is 3.5-4ozTheir statements contradict what is listed on their website and is completely misleadingI've purchased hair many times and the oz is based on length of the hair, not the width of the bundled weft. What I received was less than the 3.5oz on one of the bundlesThe manager who is also a stylist knows in their line of work, that makes a difference as it is a entire row that could potentially be installed on a clients headThey have contacted me privately stating that they do not ship out partial bundles, however this is untrue as they have sent me oneAlso, they said that they would have get approval for the $and never got back to me until I contacted the Revdex.comThis was despite my efforts in contacting them to check the statusI also did not ask for 1/of the full amount paid1/of the amount would be $I asked if I could receive $as a compromiseI feel that $would resolve the amount of missing hair and also accomodate the lack of good customer service
Regards,
*** ***
Processing and shipping is 5-business daysThis is also stated on our website under our Shipping and ReturnsIf your order exceeds the 5-business days- we will give you the option to cancel the order or change to a different texture. The order has not exceeded the 5-business days
Tommorow will mark the 7th business day- if the order does not ship by tommrow- we will cancel the order
This is a very busy time of year for us and we had a loner shipping delay than our company delivery timeWe also had a theft in our shipping facility than cause a delay in some customers orders as wellWe do like to get our customers orders our with the 5- businessThis customers order
has been shipped and delivered
Shipped: 2/23/
Delivered: 2/26/@ 2:57pm
Tracking Number: *** via USPS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Hello Ms***, Were sorry that you had to take your issue to the Revdex.comFor future reference- we prefer trying to reach out to us before taking the issue to the extreme of contacting the Revdex.com. We see that you ordered our Mink Brazilian Wavy Curly texturesThis
texture is one of our most popular textures- customers love the curl pattern and versatility of the hair mostHowever, with it being a curly texture- the hair requires daily maintenance. We provide hair care instruction sheets in all of our boxes to help customers maintain the longevity of the hair as well as avoid issues such as what you are experiencing. For daily maintenance on the wavy curly texture and to avoid shedding and tangling, we suggest: Brush out all the curls using a denem brush, not a thistle brush. Generously apply water using a spray bottleApply a generous amount of leave in ConditionerLightly apply a holding spray Unfortunately, we would not be able to refund you partial of your orderWe suggest following the instructions above to properly care for the hair. If you have further questions, please feel free to contact us via email ([email protected] or by phone 1-877-574-7747)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
Hello Ms. [redacted], We appreciate you for contacting us regarding your issue. We also apologize that the issue was not resolved in the manner that we suggest when handling a customer complaints. Normally, when there is an issue- we first notify our customers to send an email to...
[email protected] along with evidence (ie. photos). In your case, we see that you ordered the Mink Brazilian Straight. We are very sorry to hear of your issue with the hair shedding. We rarely hear of our Mink Brazilian Hair shedding, however, We are willing to take steps to solve the issue for you. Please email us at [email protected] so that a manager can further assist your issue. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am aware that the kind of hair I ordered does require a lot of maintenance. However, the hair should not be coming out in large amounts when listed ad minimal shedding. I have tried everything to get it to stop shedding, but the hair is out of my head now and I am dissatisfied. The hair costed too much for not the quality that promised. I tried to compromise and settle for half or even less than half of the money paid because I did actually install and use it. Not only is the hair bad, my wefts are pooly sewn as well. Threads were coming out before it was seen in. Maybe I received a bad batch of hair which is understandable, but some type of compensation should be able to be made.
Regards,
[redacted]
Our policy for EXCHANGES:Diamond Virgin Hair Co., at its sole discretion, may exchange products under the following conditions:Requests must be made within 5 business days of receipt of product(s). ?Any exchange request after 3 business days will not be honored.We will not accept any merchandise...
which has been used or altered (brushed, combed, picked, cut, or washed) in any way.According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.Product must be exchanged for something of equal or greater value. ?No refunds will be permitted.In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.The customer contacted us 3 months later stating she returned the product: We never received the product from the customer, therefore we are unable to send any product our nor be able to refund the customer.
Please contact us and ask for our manager Joy- we will get this resolved for you. We apologize for the inconvenience of not getting the matter resolved for you in a more proper way. Our customer service line is 1-877-574-7747. When calling please provide us with all neccessry information on the...
order so that we can get the order refunded for you. Regards,
Please contact us and ask for our manager Joy- we will get this resolved for youWe apologize for the inconvenience of not getting the matter resolved for you in a more proper wayOur customer service line is 1-877-574-When calling please provide us with all neccessry information on the order so that we can get the order refunded for youRegards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have pictures you can see, but your website kept crashing while I attempted to upload themTo the seller it is more than just a track in the back that is tanglingNot only is the hair shedding from the top and throughout my head it is gathering on the back of my neckThis hair is a bad batch of hair and nothing like what I have purchased many times before from youI had the same beautician each time Every time I comb this hair with wide tooth comb, there is hair in the sinkIf I stand in the mirror and comb my hair and it sheds from the back it will not fall into the sink it will fall onto the floorIt is really sad, that you don't stand by your product and honor your customersIt is really ghetto to assume that I or any other working person is going to jump through hoops to help your bad product work for meIt silly to tell a person oh, maybe you should "co wash it, or put some oil in it." Really, shows how small minded people can beA good business takes care of their customers so they return with other customersBecause a happy customer returns with other customersInstead of assuming everyone is ghetto and trying to get overHere's a thought what if it was you? How would you respond, would you accept the answers you gave? Nevertheless, my answer is a firm noA refund is all I will accept Regards, [redacted] ***
Hello Ms***, Here is your order: Mink Brazilian Bundle Deals ( Bundled Lengths: 12" - 14" - 16", Texture: Wavy )Item# *** [redacted] You ordered a bundle deal which includes bundles (12'',14'',16")...That equals (bundle of 12'')(bundle of 14'') and (bundle of 16") for the price of $The four bundles depicted in the picture gives customers an idea of how many bundles they can order We also also bundle dealsIf you would have selected our bundle deal (12'',14'',16'',18'') for $then you would have received bundles We will send you a fourth bundle if you are willing to pay the price Regards,
Hello, We appreciate you for contacting usAs a reminder- closures usually last up to 2-months or 1-installs depending on how you care for the closureClosures do not last as long as the bundlesSecondly, we provide hair care instruction sheets in all of our packagesIf you followed the hair care instruction sheets properly- you should not have had an issue with the closure balding within such a short time periodUnfortunately because the closure was purchased over months ago- we would not be able to replace it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once the funds have been received Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Hello [redacted] , We apologize that you feel this way...At Diamond Virgin Hair CoCustomer satisfaction is our #goalWere very sorry that this happened and will make sure that it does not happen again.As a reminder, Orders take between 5-business days to process and 2- business days to ship (as stated on our website)Your order was placed on 9/5/ "Business days" do not include Saturdays nor Sundays as we do not ship on those days After looking into your ordis currently still processing and will be shipped soon You can find our Shipping policy belowIf you have further questions regarding your order- you can contact our customer service via our online chat, calling our customer service (1-877-574-7747) or by email ([email protected]) SHIPPING POLICY We ship our packages out via USPS Priority MailPriority shipping within the United States will cost $Express Shipment within the United States is $Orders will ship within 5-business days of receiving paymentOrders require 2-business days for delivery after it ships depending on its destination.Shipping confirmation and tracking is available via email as soon as your order ships
Hello *** We appreciate you for contacting us regarding this matterWe would like to settle this issue that you are experiencing with the wig you purchased in NovemberYes, all sales are final for all wig orders Per your email you sent us requesting a refund for the closure- we refunded you the $However, for the wig- we are unable to refund youIf you would like to send the wig back to us- we will have our management team and one of our professional stylist look at the wig to see what issues you are describingPlease contact us via email ([email protected]) or by calling our customer service line at 1-877-574- Our return address to send the wig back to us for review is:W30th StIndianapolis, IN As stated previously, we will have our team review the wigIf needed- we will alter the wig and send it back to you if we find any of the issues you are describing Regards,
Hello Ms [redacted] , We appreciate you for contacting us once more concerning this issueWe very sorry that you feel your request has been ignoredFirstly, we would like to say that all of our bundles are sold in 3.5-ounces eachWith the longer lengths (26") that you ordered- this is for the bundles to be smaller as the weight comes in the length of the actual hair (not how long the track is) According to our email- we offered to refund you $difference for what is claimed to be missing from the bundle Unfortunately, we could not agree to refund 1/of the $because we did not have enough accurate information to determine that 1/of the bundle was missing We are very sorry to hear that we have lost you as a customerIf you have further questions, comments or concerns- please feel free to call or email us at 1-877-574-or by emailing us at [email protected] Regards, Diamond Virgin Hair
We are sorry to hear about your issue with Diamond Hair Company and we would like to fix this issue you have and honor this request for the $refund for shipping charges for this orderWe also would also like to offer the customer free shipping on her next ordr with Diamond Hair CompanyWe ask
that the customer please email us her name, date of purchase, and contents of her order to our customer email [email protected] and refernce this Revdex.com complaint to correct this issue as we cannot tell who this request is from. Regards, Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not feel that $a fair amount considering the amount of product that is missingThe website states each bundle is approx ozIt does not state each bundle is 3.5-4ozTheir statements contradict what is listed on their website and is completely misleadingI've purchased hair many times and the oz is based on length of the hair, not the width of the bundled weft. What I received was less than the 3.5oz on one of the bundlesThe manager who is also a stylist knows in their line of work, that makes a difference as it is a entire row that could potentially be installed on a clients headThey have contacted me privately stating that they do not ship out partial bundles, however this is untrue as they have sent me oneAlso, they said that they would have get approval for the $and never got back to me until I contacted the Revdex.comThis was despite my efforts in contacting them to check the statusI also did not ask for 1/of the full amount paid1/of the amount would be $I asked if I could receive $as a compromiseI feel that $would resolve the amount of missing hair and also accomodate the lack of good customer service
Regards,
*** ***
Processing and shipping is 5-business daysThis is also stated on our website under our Shipping and ReturnsIf your order exceeds the 5-business days- we will give you the option to cancel the order or change to a different texture. The order has not exceeded the 5-business days
Tommorow will mark the 7th business day- if the order does not ship by tommrow- we will cancel the order
This is a very busy time of year for us and we had a loner shipping delay than our company delivery timeWe also had a theft in our shipping facility than cause a delay in some customers orders as wellWe do like to get our customers orders our with the 5- businessThis customers order
has been shipped and delivered
Shipped: 2/23/
Delivered: 2/26/@ 2:57pm
Tracking Number: *** via USPS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Hello Ms***, Were sorry that you had to take your issue to the Revdex.comFor future reference- we prefer trying to reach out to us before taking the issue to the extreme of contacting the Revdex.com. We see that you ordered our Mink Brazilian Wavy Curly texturesThis
texture is one of our most popular textures- customers love the curl pattern and versatility of the hair mostHowever, with it being a curly texture- the hair requires daily maintenance. We provide hair care instruction sheets in all of our boxes to help customers maintain the longevity of the hair as well as avoid issues such as what you are experiencing. For daily maintenance on the wavy curly texture and to avoid shedding and tangling, we suggest: Brush out all the curls using a denem brush, not a thistle brush. Generously apply water using a spray bottleApply a generous amount of leave in ConditionerLightly apply a holding spray Unfortunately, we would not be able to refund you partial of your orderWe suggest following the instructions above to properly care for the hair. If you have further questions, please feel free to contact us via email ([email protected] or by phone 1-877-574-7747)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
Hello Ms. [redacted], We appreciate you for contacting us regarding your issue. We also apologize that the issue was not resolved in the manner that we suggest when handling a customer complaints. Normally, when there is an issue- we first notify our customers to send an email to...
[email protected] along with evidence (ie. photos). In your case, we see that you ordered the Mink Brazilian Straight. We are very sorry to hear of your issue with the hair shedding. We rarely hear of our Mink Brazilian Hair shedding, however, We are willing to take steps to solve the issue for you. Please email us at [email protected] so that a manager can further assist your issue. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am aware that the kind of hair I ordered does require a lot of maintenance. However, the hair should not be coming out in large amounts when listed ad minimal shedding. I have tried everything to get it to stop shedding, but the hair is out of my head now and I am dissatisfied. The hair costed too much for not the quality that promised. I tried to compromise and settle for half or even less than half of the money paid because I did actually install and use it. Not only is the hair bad, my wefts are pooly sewn as well. Threads were coming out before it was seen in. Maybe I received a bad batch of hair which is understandable, but some type of compensation should be able to be made.
Regards,
[redacted]
Our policy for EXCHANGES:Diamond Virgin Hair Co., at its sole discretion, may exchange products under the following conditions:Requests must be made within 5 business days of receipt of product(s). ?Any exchange request after 3 business days will not be honored.We will not accept any merchandise...
which has been used or altered (brushed, combed, picked, cut, or washed) in any way.According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.Product must be exchanged for something of equal or greater value. ?No refunds will be permitted.In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.The customer contacted us 3 months later stating she returned the product: We never received the product from the customer, therefore we are unable to send any product our nor be able to refund the customer.
Please contact us and ask for our manager Joy- we will get this resolved for you. We apologize for the inconvenience of not getting the matter resolved for you in a more proper way. Our customer service line is 1-877-574-7747. When calling please provide us with all neccessry information on the...
order so that we can get the order refunded for you. Regards,