Diamond Home Service

Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
The manufacturer that we do business with, Remodelers Supply carries a woodgrain window as stated in contract that exceeds all
city and national energy star standardsMr*** was not happy with the window that was offered at Remodelers Supply CoHe requested us to purchase the windows from Alside Supply CoThe cost from Alside Cofor the same quality (based on energy specifications) cost double the amount
Nowhere on the contract do we specify that we would get the windows from Alside manufacturerIf he wants Alside windows there will be an additional chargeIf he is not happy with the additional amount he is more than welcome to cancel the contract with all deposits returned
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man brought in an republic window brochure(Out of business )stated these are samples Quality equal to ***
The salesman called and suggested alside as equal quality
He stated he was giving a better quality window then remodelers supply he picked them I want equal quality Builders supply does not have an equal window per my visit to them and *** *** owner
Final Business Response /* (4000, 13, 2015/06/08) */
There is nothing else we can do for this customer
We are only willing to do what is on the contract for the same priceIf he is not happy with our manufacturer then he can choose another company to do the workAll deposits have already been refunded to customer
Final Consumer Response /* (4200, 15, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company made an agreement and later realized they gave too good a deal they have done nothing to satisfy the customerPlease post all information for future clients to review I have been damaged and would like to initialize arbitration

Initial Business Response /* (1000, 5, 2015/02/23) */
My assistant had talked to Ms*** on saturday and assured her she would take care of this problem
She apologized to her for the inconvience and explained that it was the first time she heard of it and would make sure her number
would be removed from our listsAll of her information has been removed from our database and we try to take every precaution to abide by the request of people not to call them
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't sound like they have done anything to figure out why my repeated requests to take me off of the list were ignored, or to avoid doing it againI appreciate that they have now (supposedly - the proof will be a few months without a call) taken me off, but they ignored my requests many, many times when I asked the person making the telemarketing call to remove me from the listIn order for me to consider the issue truly resolved, I need to know that they have figured out why that happened and put new procedures in place to prevent it from happening again to other consumers
Final Consumer Response /* (4200, 11, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They ignored at least requests to take me off their listThere is clearly a gap in their process here -requests made to the telemarketing caller are ignored - and they are evidently entirely indifferent to that gap and to its negative impact on peopleIt puzzles me why they aren't willing to take the small step of following up on this item to prevent the same thing from happening to other people
Final Business Response /* (4000, 13, 2015/03/11) */
Diamond Home Service as done everything possible and according to federal law to make sure Ms*** has been taken out of our database and scrubbed from the list obtained through *** Co
Ms*** also should make sure that she is on the Do Not Call list so that the next time we purchase list from *** Coshe will no longer be on there
We have done as much as we can through our office to take care of this situation of making sure that Ms*** will not be called again

This company continues to call, even when you tell them you have no work for them Asked for an estimate for a Half Bath, man calls gives us the 3rd degree, then states, "we been out there or times and you've not gotten the work done When are you going to get this work done? So, it is implied if they give you an estimate you are suppose to get the work done by them Couldn't give him a for sure date of work being completed He cancelled the appointment
Free Estimates are NOT free from the way he acted

They did my elderly fathers roof for $9300 and only did half the roof and a shabby job at that. I would not recommend this company to anyone.

Initial Business Response /* (1000, 5, 2015/08/21) */
The work contracted with [redacted] was for vinyl siding for garage. Replace rotten wood corners of garage.Install matching vinyl soffit and fascia. We also installed new gutters and downspouts for garage.She later requested for our...

company to cap with aluminum capping two doors and one window. The price we charged her was perfectly in line with industry standards. The contract was clearly written out. The customer who is very alert and lucid understood the conditions of contract, including the ability to cancel within three working days of signing contract.
Itemized costs:
1) Vinyl siding with insulation 700 sq ft $3.00 per sq ft=Total $2100.00
2) Soffit and fascia and replace rotten wood 80 linner ft. $20.00 per ft= Total $1600.00
3) Aluminum gutters and downspouts 100 linier ft
$8.00 per ft= total $800.00
4) Cap overhead service door-$150.00 service door-$100.00 (1) window $50.00
GRAND TOTAL-$4800.00
If customer has significantly lower prices from a licensed, bonded and insured corporation please have her forward those prices to our company.

Initial Business Response /* (1000, 5, 2015/09/03) */
The windows Ms. [redacted] purchased are vinyl thermal windows, double glazed with an upgraded glass system, comes with argon gas, Low E coating and exceeds national and [redacted] of Park Forest energy conservation standards (UF.30). At this...

point we are unable to refund money for this job. If Ms. [redacted] is experiencing air leakage through her windows please have her call our office to schedule a service call.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to Diamond Home Service several times. I even spoke with the owner. The owner maintains that I have quality windows. This is NOT a true statement and he knows it. I could have purchase better quality of windows at [redacted] or [redacted] and had them installed. Had I know these were the windows I was going to receive, I would have done exactly that, shame on me for not doing my due diligence.
I spoked with customer service at diamond home, to voice my complaint, and was informed that they get lots of complaint about their windows. With this being said, I'm sure Diamond home will not change their practice. I will inform everyone I know on all the social Medias about Diamond Home, because I do not want anyone to be take advantage of, as I was.

Initial Business Response /* (1000, 5, 2014/06/05) */
Diamond Home Service apologizes for the problem that Ms. Reed is having with phone calls from our telemarketers. The manager has been made aware of this complaint and will make sure nobody from this office places anymore calls.
All of...

her information has been removed from our database. We take every precaution to abide by the request of people not to call them.

Initial Business Response /* (1000, 5, 2014/08/26) */
The warranty on the window is with the manufacturer. The manufacturer of the window(XXXX)is no longer in business. We were unable to match the glass thickness with our new manufacturer. We offered to charge our cost for a new picture...

window with framing for $300.00. She declined the offer.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the signed contract it didn't state the warranty was with the manufacturer of the window. I didn't know who the manufacturer was they didn't supply any information on the manufacturer of the windows. . It was signed by Diamond and it was on their letter head with no reference of the window manufacturer. It stated that I had a lifetime warranty on the windows. I can forward a copy of the signed contract.
8/27/14 info from consumer:
I have a copy of the contract that I would like to submit. Also when I question the initial offer of $300. The person on the phone said that they withdrew the offer and didn't want to do business with me.
Final Business Response /* (4000, 9, 2014/08/28) */
8/28/14
As I stated in my previous response the warranty is with the manufacturer. Unfortunately they are no longer in business. We are willing to pay for the cost of the window, which was covered under the now voided warranty. However there will still be a charge for the labor($140.00) which was not covered under the warranty. If this is acceptable to Mrs. [redacted] we will go ahead and make up a new window.