Diamond Homecare Services

Revdex.com:At this time, I have not been contacted by Riu Plaza New York Times Square regarding complaint ID [redacted] .Sincerely, [redacted]

Riu Customer Service has compensated the guest offering a complimentary stay voucher for two nights, one room, personsThey can use this voucher in any Riu Plaza hotels

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
Riu Hotels has provided us with a 2-night stay voucher to use in the next yearUnfortunately, we do not plan to travel to any of the locations they have availableOur trip to NY was a special occasion for our daughter, and something we had saved up for
Thank you for your assistance with this matter.My best,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,First of all, Let us apologise for the time it has taken to respond youWe needed to contact the hotel in order to have further information. We would like to thank you for taking the time to share your experience on your stay at our hotel Riu Plaza Times Square in New YorkRIU
Hotels really appreciate the feedback received from our guests since it helps us to take the appropriate actions and measures where necessary.As a hotel chain which prides itself to be customer-oriented, it is disappointing to hear that you encountered some inconveniencesThe truth is that we strive to offer our guests the best possible serviceWe deeply thank you for taking the time in sending this important information to us so we can keep the level of service up to the RIU standards.We are sorry about all the incidents mentioned in your letter and the hotel management has been informed about itAccording to him food was served until pm and there is staff supervising the roomsIt seems that there were mistakes in the coordination of service during your visit.Hoping that you will give us the possibility to welcome you once again in one of our RIU Hotels & Resorts, we would like to offer you the participation in our RIU Class ProgramThe program is recommended to all clients that travel constantly to the RIU Hotels & ResortsAs sign of our regret and guest appreciation we would like to benefit you, in case of a future membership, with RIU Class points additionally.In order to obtain the offered RIU Class points please complete our on-line enrolment form at *** with your personal data and click sendYou will receive your Provisional RIU Class Classic Card/Number when the process is correctly completed Your definitive, personalized card will be sent to your home as soon as your first visit to one of our hotels is registered in your accountPlease be so kind and inform us about your new RIU Class number, so we will add the points onto your new account.Dear *** ***, in closing we would like to express our sincere apologies and despite your disappointment on this occasion we do hope that any future stay at RIU Hotels & Resorts will fully meet with all your expectations. Sincerely yours,*** B***After Travel RIU Customer Service Europe ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Hi [redacted], I appreciate your reply, however, I cannot believe I am just now hearing something almost two months later. I feel as if the only reason I’m receiving this response is because of my actions taken with the Revdex.com. I am curious to know who the “him” you’re referring to is regarding my stay in December. I do not feel that anyone would be able to explain the specific actions of a certain day nearly two months later….perhaps if I got a reply in a more timely fashion I’d believe it. I appreciate you informing management but I am skeptical as if anything is going to be done at this point…It seems that things are very disorganized with management and the Customer Service team. I’m incredibly disappointed in the RIU chain. As I had mentioned in my previous e-mail I had requested a full refund – including parking costs. Looking at my experience from start to finish with RIU I do not want to do any more business with the chain. It’s taken nearly two months for a reply from the Customer Service team and I had an awful experience in NYC. Thank you for the offer but I do not wish to be given any points – just a refund to my [redacted] or a check to be mailed to me. I would like confirmation of this. I would appreciate a timely response. [redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Riu Plaza New York Times Square regarding complaint ID [redacted].Sincerely,[redacted]