Diamond J's Auto Recondition

Attn: [redacted] Ref ID [redacted] ; [redacted] This letter is in reply to the follcomplaint from the above customerWe did not want to let this matter remain open.We have reviewed all of the documents and facts concerning this situationOur position on this has not changedWe have refunded all of the unused portions of the payments to the customer.If you need further information, I may be reached at ###-###-####.Thank,Mark [redacted] S [redacted] General Manager SMAIL AUTO GROUP

ATTN: [redacted] Ref ID [redacted] We are in receipt of the complaint letter dated August 5, We had not received any previous correspondence regarding this complaint up to this point[redacted] was a co-purchaser for the BMW in questionAt the time of negotiations, Ms [redacted] did sign a credit application, giving us permission to solicit funds for the purchase ol this vehicleAs is our policy, our business/finance managers work to the customers advantage to get them the best rates and terms availableThis was done in Ms [redacted] ’s case as well.Once an inquiry is made, it cannot be removed from the credit reportThis is not something we have any control overWe will continue to provide service to our customers to offer the best vehicles, financing, and services that we canWe cannot offer the best rates without inquiries.Thank you for your attention to this matter.SincerelyMark [redacted] S [redacted] General Manager***

This letter is in response to a follow up complaint from [redacted] .Ref: ID [redacted] It should be noted that Mr [redacted] called us in regards to the repair issue, and spoke to our service manager, MrBrian K***At that time he was advised that the steering component did not need repaired; the issue was the ball jointIt was thoroughly explained that when a ball joint is replaced an alignment MUST be doneAt that time, Mr [redacted] agreed to the repairs.As previously stated, Mr [redacted] did not purchase the vehicle from our dealershipWe were, however, committed to completing the necessary repairs to keep the vehicle in good mechanical condition for the customer.Thank you for your attention to this matter.Sincerely,Mark [redacted] S [redacted] General ManagerBUD SMAIL FORD LINCOLN MAZDA mcb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.You can clearly see we put money down on the car, so I’m sure how Nick wouldn’t know that the credit union was our bankit clearly shows our bank is [redacted] Community Credit UnionI guess he just got confused when he’s working with numbersi have also attached the paperwork they sent us home withIt is ironic how the numbers that they started and then numbers on our [redacted] loan still come out to the same numberDid Nick get a better kickback from ***Was that why the total was different in the first loan and the secondSo he could get a bigger kickback? It’s too ironic that he used [redacted] on all the info and even sent that info to my insurance companySomething is very shady Regards, [redacted]

Attn: *** *** ***
RE: ID ***; *** ***Mr*** did put $down as per NickIt is not a common practice to see which bank this check is drawn fromAlso, the sales person walked the check back to the cashier in a different section of the building to receipt the depositSo unless Mror Mrs*** mentioned to Nick that they wanted the loan to be submitted to their credit union, the dealership would not have known.Furthermore, the sales team that worked with the ***s’ on this transaction all confirmed that neither of the customers had mentioned their credit union at all to the Sales Manager or Sales PersonThe ironic part is that we deal with that credit union through Keystone Lending Alliance, so we could have arranged financing through *** Community Credit Union for them.The financed numbers should match their paperworkThe numbers never changed from start to finishThe only variable was what bank would approve them for the full amount they needed to financeThere were several banks that saw their applicationA few turned Mr*** down; a few wanted more cash down or shorter termAlso, a few said yes at a higher interest rateWe only waited to get the best rate we could at that timeUnfortunately, there was an error made on the GAP form only, where the wrong amount financed was entered , which can also be corrected if the customer would stop in.When Mrs*** called back two weeks later and said their credit union could do 4% (which was better than our rate) Nick informed her that her husband could refinance the loan at no chargeHe even advised her on how to accomplish thatMr*** has never called back to talk to us, even though there have been several attempts to call him.We believe we have presented the facts accurately and completely and honestly to the customer, and regret that we have not resolved the complaint.Sincerely,Mark S*General ManagerSmail Ford Lincoln Mazdamcb

Attn: *** *** ***Ref ID ***; *** ***This letter is in reply to the follcomplaint from the above customerWe did not want to let this matter remain open.We have reviewed all of the documents and facts concerning this situationOur position on this has not changedWe have refunded all of the unused portions of the payments to the customer.If you need further information, I may be reached at ###-###-####.Thank,Mark * S*** General Manager SMAIL AUTO GROUP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, they never called me at all. Second of all, they never told me about Diagnostic fee, I was not aware of it. They did not alert or notify me. Third of all, I never approved for the alignament on March 4th, they charged me anyway without my approval.it's their error, overlook for the problem on Feb 7th 2015, and they just assumed it's bearing and dont want to admit that they made a mistake, or rip me offEither. I would like to have money back. the reason is, it's their error on Feb 7th, and also I never approved for the alignment on March 4th 2016. I told the young guy that I dont want the alignment since I already have the aliggnment warranty at *** anyway.Thank you,***
Regards,
*** ***

We are in receipt of the complaintrepair of her Kia Sportage.filed by *** *** in regards to the transmissionSmail Kia was made aware of the issue with the faulty transmission on Ms***’svehicleWe were corresponding directly with Kia Motors to be given confirmation torepair the
vehicle under warrantyWe did receive this confirmation and ultimatelyreceived the replacement transmissionThis was a completely new factory-built Kiatransmission and not a remanufactured transmissionThis work was done in a timelymanner considering the labor necessary for this job to be completed.Kia Motors chose not to stay in communication with the customer, but Smail Kia keptcontinual correspondence with both Kia Motors and the customer, and ultimately did theright thing in having this service performed for Ms***The customer was given aloaner vehicle until her Kia was fixed.In the end, our customer decided she did not want the vehicle back, but wanted a newvehicleKia Motors has a very extensive warranty coverage for their vehicles, and thisrepair fell easily within the guidelines of that warrantyReplacing the vehicle was not anoption.We feel we did everything possible in the best possible time frame to perform the repairsnecessary on the Spoilage in keeping with Kia Motors warranty policiesPlease feelfree to contact me should you wish to discuss this matter further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Obviously there is a disconnect as I spoke to your finance personal. Again the authorization was for a loan...not to have the hit my credit report times. This was never something that was spelled out that it would be multiple hard inquiries. I have excellent credit so therefore it wasn't necessary for them to run inquiries. One of which is directly from Smail
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am in receipt of the letter sent by you in regards to *** ***, ID ***I believe this matter has been resolved and the case closed. The letter I received yesterday in the mail was dated 11/30/2015; however, Ms***’s email was dated October 28th, 2015. The check she has referred to in her correspondence with you was sent to her in October and cleared our bank on November 2nd. Our service manager and the Kia sales manager had both been working on this issue and as of the beginning of November should have been cleared.If you would like a copy of the previous letter that gives a full description of the processes concerning Ms***’s vehicle I will be glad to provide that for you. If you have any other questions or concerns I can be reached at *** or ###-###-####.Thank you, Mark * ***General Manager SMAIL AUTO GROUP

Mark, First off, your sales person didn’t walk the check over to the cashier because the check was postdated until February The check was sitting directly in front of Nick when I was signing the blank papersIt might not be customary practice, but please get your facts straight as you weren’t there to witness anything that went on There was never a mention of my credit union until I got home, and I looked over the papers and said we were financed through *** Credit UnionIt was on every document that was brought homeIt was even submitted to our insurance as our lien holderHowever, at this point I realized that *** never brought home the yellow slipThat is when he said that Nick was going to see if he could submit to a few other banks and see if he could get a lower rateI was livid that Nick thought it was okay to have a customer sign a blank sales agreement When we walked into the dealer we asked if we could put a down payment on the car and wait until our other financed car was off ***’s credit before we proceeded (it was being sold at the end of the week.) We knew that the 15K still owed would have an effect on his chances of getting the lowest rateNick insisted that he could let the banks be aware of this and that it would be no problem at allThat was also another lie I called back three days after the purchase, not two weeksI am not sure where you got your information, againI waited until Tuesday January 20th to call back as Monday was a holiday and I wanted to speak to our bank first to see what happenedWhen I called Nick was baffled at my questionsHe needed to call me back because he couldn’t remember what happenedHe called me back and said “Oops, that is the amount and bank that belonged to the man before you.” I guess this error is something you don’t think is a big dealNick said he was approved at and was trying to get a lower rate hence the 5.54% from the credit unionAt this point I had to leaveThis is why I was shocked that he said he got an interest rate of 6.99% You have made two attempts to contact ***They were two text messages from Brittany asking for proof of where he workedWhich is something that you won’t be gettingMaybe you should cross your T’s and dot your I’s before pushing someone out the door

ATTN: *** *** *** Ref ID ***We are in receipt of the complaint letter dated August 5, We had not received any previous correspondence regarding this complaint up to this point.*** *** was a co-purchaser for the BMW in questionAt the time of negotiations, Ms***
did sign a credit application, giving us permission to solicit funds for the purchase ol this vehicleAs is our policy, our business/finance managers work to the customers advantage to get them the best rates and terms availableThis was done in Ms***’s case as well.Once an inquiry is made, it cannot be removed from the credit reportThis is not something we have any control overWe will continue to provide service to our customers to offer the best vehicles, financing, and services that we canWe cannot offer the best rates without inquiries.Thank you for your attention to this matter.SincerelyMark * S*** General Manager***

In regards to our phone conversation Smail Kia still owes me money from the deal, they were to pay me in weeks from 9/On 10/***, another sales manager said they they cut the check and I would receive it in a few days but a week later I still did not receive it.Also as I said on the phone I took my vehicle back on 10/and left it for them to detail on 10/They gave me a loaner vehicleOn 10/they called and said that my vehicle was readyWhen I went to pick the vehicle up I opened the hood and they never cleaned the transmission fluid from my any of the engine partsCarl, the other sales manager told a lot attendant to clean itWe went to the lot attendant's detail bay and he cleaned it the best he could but he could not get around some of the parts so I'm sure there is still transmission fluid on the engine partsThe greasy fingerprints were removed from my seat and interior cloth items but there is still today greasy fingerprints on the metal piece inside my car by the seat belt where the other greasy marks were

last year, I brought my car to them and said it popped when I steer left or right. they said it's bearing cause problem but it is noti come back few times they avoided to admit that it's not bearing and it's their mistake. that what I ask for refund for bearing. about Alignment, I told his colelague, he's young guy, I told him on the phone, I dont want the alignment since I already have the alignment warranty at ***, I plan to bring it to ***. he said ok. Then Brian spoke with me and gave me the price, did not notify me that it included the alginment. they are unethical, dont want to admit that they fixed the bearing which is not problem. They just said nothing wrong with it with my few visits till *** notified me something wrong with Steering system and I mentioned to Brian, they woke up and realized *** regonized it. I want a refund for bearing and alignment. Thank you. ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This letter is in response to a follow up complaint from *** ***.Ref: ID ***It should be noted that Mr*** called us in regards to the repair issue, and spoke to our service manager, MrBrian K***At that time he was advised that the steering component did not need repaired; the issue was the ball jointIt was thoroughly explained that when a ball joint is replaced an alignment MUST be doneAt that time, Mr*** agreed to the repairs.As previously stated, Mr*** did not purchase the vehicle from our dealershipWe were, however, committed to completing the necessary repairs to keep the vehicle in good mechanical condition for the customer.Thank you for your attention to this matter.Sincerely,Mark * S*** General ManagerBUD SMAIL FORD LINCOLN MAZDA mcb

Re: ID *** *** ***Dear Agent ***This letter is in response to the complaint filed by *** *** in regards to financing for his purchase of a Mustang.Our business manager, Nick, was involved in the negotiations for financing on the purchase of this vehicleA conversation
with *** and his wife was held in the sales person’s office, together with the sales persons and NickNick told them he was working on a better rate for monthsAt that point there were only approvals in the 7.45% or higher range due to a below-average credit scoreThey were quoted 6.9% from the sales manager with a payment of $per monthThey then talked about GAP Insurance, which we discounted to the price of $so they wouldn’t go through their insurance companyThen disclosed the payment would be in the $range unless we could get a better rate.***’s wife left and about ten to fifteen minutes later *** went into Nick’s office to sign papersAt that point *** was told that Nick did get a better rate, and his payment was $with Gap InsuranceThey also discussed that we had another bank pending approval, and if the rate was better Nick could redo the paperwork on MondayThat bank did not approve for months.There was a mistake, however, in completing all the paperworkNick printed the Gap form last and used the wrong financed amount at the wrong rateThe amount financed was higher and rate was lowerHe had pulled up a previous deal to fill in the blanks but months and $were correct, which was discussed with *** and his wife before she leftThe customer was informed that we could correct the Gap form, and he also apologized***’s wife did not accept his apology and abruptly ended the call.Nick did explain that to ***’s wife when she called, but she was adamant about the rates and payment and did not accept Nick’s explanationShe then explained that her credit union was 4% and asked why we didn’t use themNick had no idea that they were even members there, and she did not disclose that information when she was in our dealershipSo no one could have offered her that rate if we had not known that fact.At that point, Nick explained that she could refinance with the credit union; there would be no problem to do that and it would not involve penaltiesNo further interaction was discussed after that point.If you need further information regarding this issue, please feel free to contact me at ###-###-####.Sincerely, Mark * S*** General ManagerBUD SMAIL FORD LINCOLN MAZDAmcb

December 21, Revdex.com Holiday Drive Suite Pittsburgh PA Attn: *** *** *** RE: ID *** - *** *** Dear Ms***, This letter is in response to the complaint listed aboveMr*** contacted our dealership through Autotrader, a website that lists
and monitors our used vehiclesThe vehicle in question was listed on the website, but the initial call was misrouted to a salesman unfamiliar with the warranty at that locationThere are two different types of warranty offered on used vehicles, and it’s easy to understand how the confusion occurred between the months/3,miles and the months/6,milesWe have agreed to extend the warranty for the Ford Edge to include months/6,milesA detailed description of what is covered under this warranty has been given to Mr***We will also honor his request to include an apology for the confusion in a letter that will be sent to him, along with another copy of the Platinum Plus Warranty Should you need additional information, please feel free to contact me at *** Mark A S*** General Manager SMAIL AUTO GROUP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You can clearly see we put money down on the car, so I’m sure how Nick wouldn’t know that the credit union was our bankit clearly shows our bank is *** Community Credit UnionI guess he just got confused when he’s working with numbers. I have also attached the paperwork they sent us home withIt is ironic how the numbers that they started and then numbers on our ** loan still come out to the same numberDid Nick get a better kickback from ***Was that why the total was different in the first loan and the secondSo he could get a bigger kickback? It’s too ironic that he used *** on all the info and even sent that info to my insurance companySomething is very shady.
Regards,
*** ***