Mark, First off, your sales person didn’t walk the check over to the cashier because the check was postdated until February 15. The check was sitting directly in front of Nick when I was signing the blank papers. It might not be customary practice, but please get your facts straight as you weren’t there to witness anything that went on. There was never a mention of my credit union until I got home, and I looked over the papers and said we were financed through [redacted] Credit Union. It was on every document that was brought home. It was even submitted to our insurance as our lien holder. However, at this point I realized that [redacted] never brought home the yellow slip. That is when he said that Nick was going to see if he could submit to a few other banks and see if he could get a lower rate. I was livid that Nick thought it was okay to have a customer sign a blank sales agreement. When we walked into the dealer we asked if we could put a down payment on the car and wait until our other financed car was off [redacted]’s credit before we proceeded (it was being sold at the end of the week.) We knew that the 15K still owed would have an effect on his chances of getting the lowest rate. Nick insisted that he could let the banks be aware of this and that it would be no problem at all. That was also another lie. I called back three days after the purchase, not two weeks. I am not sure where you got your false information, again. I waited until Tuesday January 20th to call back as Monday was a holiday and I wanted to speak to our bank first to see what happened. When I called Nick was baffled at my questions. He needed to call me back because he couldn’t remember what happened. He called me back and said “Oops, that is the amount and bank that belonged to the man before you.” I guess this error is something you don’t think is a big deal. Nick said he was approved at 5.9 and was trying to get a lower rate hence the 5.54% from the credit union. At this point I had to leave. This is why I was shocked that he said he got an interest rate of 6.99%. You have made two attempts to contact [redacted]. They were two text messages from Brittany asking for proof of where he worked. Which is something that you won’t be getting. Maybe you should cross your T’s and dot your I’s before pushing someone out the door.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Obviously there is a disconnect as I spoke to your finance personal. Again the authorization was for a loan...not to have the hit my credit report 5 times. This was never something that was spelled out that it would be multiple hard inquiries. I have excellent credit so therefore it wasn't necessary for them to run 5 inquiries. One of which is directly from Smail
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, they never called me at all. Second of all, they never told me about Diagnostic fee, I was not aware of it. They did not alert or notify me. Third of all, I never approved for the alignament on March 4th, they charged me anyway without my approval.it's their error, overlook for the problem on Feb 7th 2015, and they just assumed it's bearing and dont want to admit that they made a mistake, or rip me off. Either. I would like to have money back. the reason is, it's their error on Feb 7th, 2015 and also I never approved for the alignment on March 4th 2016. I told the young guy that I dont want the alignment since I already have the aliggnment warranty at [redacted] anyway.Thank you,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You can clearly see we put money down on the car, so I’m sure how Nick wouldn’t know that the credit union was our bank. it clearly shows our bank is [redacted] Community Credit Union. I guess he just got confused when he’s working with numbers. i have also attached the paperwork they sent us home with. It is ironic how the numbers that they started and then numbers on our ** loan still come out to the same number. Did Nick get a better kickback from [redacted]. Was that why the total was different in the first loan and the second. So he could get a bigger kickback? It’s too ironic that he used [redacted] on all the info and even sent that info to my insurance company. Something is very shady.
In regards to our phone conversation Smail Kia still owes me money from the deal, they were to pay me in 2 weeks from 9/11. On 10/21 [redacted], another sales manager said they they cut the check and I would receive it in a few days but a week later I still did not receive it.Also as I said on the phone I took my vehicle back on 10/21 and left it for them to detail on 10/22. They gave me a loaner vehicle. On 10/22 they called and said that my vehicle was ready. When I went to pick the vehicle up I opened the hood and they never cleaned the transmission fluid from my any of the engine parts. Carl, the other sales manager told a lot attendant to clean it. We went to the lot attendant's detail bay and he cleaned it the best he could but he could not get around some of the parts so I'm sure there is still transmission fluid on the engine parts.. The greasy fingerprints were removed from my seat and interior cloth items but there is still today greasy fingerprints on the metal piece inside my car by the seat belt where the other greasy marks were.
Ref ID# [redacted]This letter is in response to the complaint received from [redacted].Mr and Mrs [redacted] purchased a 2011 Kia Sorento. At that time they also purchased an exterior protection package which includes one original application, nine re-applications, and a non-refundable limited...
warranty for a purchase price of $699.00.Each customer receives a post card in the mail prior to the due date of the re-applications that explains what is involved and that it can take from three to five hours for the cleaning and reapplication process. Mrs. [redacted] scheduled an appointment for a service campaign, Auto Butler re-application, and a complimentary multipoint inspection.As Mrs. [redacted] lives over an hour from our dealership, she had to leave before the services were completed on her vehicle. She then called and requested a refund on her Auto Butler package. We refunded Mrs. [redacted] $496.00, calculated as follows:Original purchase price: $[redacted]Original application -[redacted]Non-refundable warranty -[redacted]First re-application -[redacted]Refund due: $[redacted]Mrs. [redacted] called again and explained she did not received her first re-application so we refunded her that amount, as well. She has received and cashed both the check for $496.00 and the check for $61.90.Should you need additional information please feel free to contat me at ###-###-####.Sincerely,Mark S[redacted]eneral Manager Smail Auto Group
ATTN: [redacted] Ref ID [redacted]We are in receipt of the complaint letter dated August 5, 2017. We had not received any previous correspondence regarding this complaint up to this point.[redacted] was a co-purchaser for the BMW in question. At the time of negotiations, Ms. [redacted]...
did sign a credit application, giving us permission to solicit funds for the purchase ol this vehicle. As is our policy, our business/finance managers work to the customers advantage to get them the best rates and terms available. This was done in Ms. [redacted]’s case as well.Once an inquiry is made, it cannot be removed from the credit report. This is not something we have any control over. We will continue to provide service to our customers to offer the best vehicles, financing, and services that we can. We cannot offer the best rates without inquiries.Thank you for your attention to this matter.SincerelyMark * S[redacted] General Manager[redacted]
Attn: [redacted]Ref ID [redacted]This letter is in reply to the follow-up complaint from the above customer. We did not want to let this matter remain open.We have reviewed all of the documents and facts concerning this situation. Our position on this has not changed. We have refunded all of the unused portions of the payments to the customer.If you need further information, I may be reached at ###-###-####.Thank,Mark * S[redacted] General Manager SMAIL AUTO GROUP
We are in receipt of the complaintrepair of her 2016 Kia Sportage.filed by [redacted] in regards to the transmissionSmail Kia was made aware of the issue with the faulty transmission on Ms. [redacted]’svehicle. We were corresponding directly with Kia Motors to be given confirmation torepair the...
vehicle under warranty. We did receive this confirmation and ultimatelyreceived the replacement transmission. This was a completely new factory-built Kiatransmission and not a remanufactured transmission. This work was done in a timelymanner considering the labor necessary for this job to be completed.Kia Motors chose not to stay in communication with the customer, but Smail Kia keptcontinual correspondence with both Kia Motors and the customer, and ultimately did theright thing in having this service performed for Ms. [redacted]. The customer was given aloaner vehicle until her Kia was fixed.In the end, our customer decided she did not want the vehicle back, but wanted a newvehicle. Kia Motors has a very extensive warranty coverage for their vehicles, and thisrepair fell easily within the guidelines of that warranty. Replacing the vehicle was not anoption.We feel we did everything possible in the best possible time frame to perform the repairsnecessary on the 2016 Spoilage in keeping with Kia Motors warranty policies. Please feelfree to contact me should you wish to discuss this matter further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This letter is in response to a follow up complaint from [redacted].Ref: ID [redacted]It should be noted that Mr. [redacted] called us in regards to the repair issue, and spoke to our service manager, Mr. Brian K[redacted]. At that time he was advised that the steering component did not need repaired; the issue was the ball joint. It was thoroughly explained that when a ball joint is replaced an alignment MUST be done. At that time, Mr. [redacted] agreed to the repairs.As previously stated, Mr. [redacted] did not purchase the vehicle from our dealership. We were, however, committed to completing the necessary repairs to keep the vehicle in good mechanical condition for the customer.Thank you for your attention to this matter.Sincerely,Mark * S[redacted] General ManagerBUD SMAIL FORD LINCOLN MAZDA mcb
December 21, 2015 Revdex.com 400 Holiday Drive Suite 220 Pittsburgh PA 15220 Attn: [redacted] RE: ID [redacted] - [redacted] Dear Ms. [redacted], This letter is in response to the complaint listed above. Mr. [redacted] contacted our dealership through Autotrader, a website that lists...
and monitors our used vehicles. The vehicle in question was listed on the website, but the initial call was misrouted to a salesman unfamiliar with the warranty at that location. There are two different types of warranty offered on used vehicles, and it’s easy to understand how the confusion occurred between the 3 months/3,000 miles and the 6 months/6,000 miles. We have agreed to extend the warranty for the Ford Edge to include 6 months/6,000 miles. A detailed description of what is covered under this warranty has been given to Mr. [redacted]. We will also honor his request to include an apology for the confusion in a letter that will be sent to him, along with another copy of the Platinum Plus Warranty. Should you need additional information, please feel free to contact me at [redacted] Mark A S[redacted] General Manager SMAIL AUTO GROUP
Mark, First off, your sales person didn’t walk the check over to the cashier because the check was postdated until February 15. The check was sitting directly in front of Nick when I was signing the blank papers. It might not be customary practice, but please get your facts straight as you weren’t there to witness anything that went on. There was never a mention of my credit union until I got home, and I looked over the papers and said we were financed through [redacted] Credit Union. It was on every document that was brought home. It was even submitted to our insurance as our lien holder. However, at this point I realized that [redacted] never brought home the yellow slip. That is when he said that Nick was going to see if he could submit to a few other banks and see if he could get a lower rate. I was livid that Nick thought it was okay to have a customer sign a blank sales agreement. When we walked into the dealer we asked if we could put a down payment on the car and wait until our other financed car was off [redacted]’s credit before we proceeded (it was being sold at the end of the week.) We knew that the 15K still owed would have an effect on his chances of getting the lowest rate. Nick insisted that he could let the banks be aware of this and that it would be no problem at all. That was also another lie. I called back three days after the purchase, not two weeks. I am not sure where you got your false information, again. I waited until Tuesday January 20th to call back as Monday was a holiday and I wanted to speak to our bank first to see what happened. When I called Nick was baffled at my questions. He needed to call me back because he couldn’t remember what happened. He called me back and said “Oops, that is the amount and bank that belonged to the man before you.” I guess this error is something you don’t think is a big deal. Nick said he was approved at 5.9 and was trying to get a lower rate hence the 5.54% from the credit union. At this point I had to leave. This is why I was shocked that he said he got an interest rate of 6.99%. You have made two attempts to contact [redacted]. They were two text messages from Brittany asking for proof of where he worked. Which is something that you won’t be getting. Maybe you should cross your T’s and dot your I’s before pushing someone out the door.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Obviously there is a disconnect as I spoke to your finance personal. Again the authorization was for a loan...not to have the hit my credit report 5 times. This was never something that was spelled out that it would be multiple hard inquiries. I have excellent credit so therefore it wasn't necessary for them to run 5 inquiries. One of which is directly from Smail
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, they never called me at all. Second of all, they never told me about Diagnostic fee, I was not aware of it. They did not alert or notify me. Third of all, I never approved for the alignament on March 4th, they charged me anyway without my approval.it's their error, overlook for the problem on Feb 7th 2015, and they just assumed it's bearing and dont want to admit that they made a mistake, or rip me off. Either. I would like to have money back. the reason is, it's their error on Feb 7th, 2015 and also I never approved for the alignment on March 4th 2016. I told the young guy that I dont want the alignment since I already have the aliggnment warranty at [redacted] anyway.Thank you,[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You can clearly see we put money down on the car, so I’m sure how Nick wouldn’t know that the credit union was our bank. it clearly shows our bank is [redacted] Community Credit Union. I guess he just got confused when he’s working with numbers. i have also attached the paperwork they sent us home with. It is ironic how the numbers that they started and then numbers on our ** loan still come out to the same number. Did Nick get a better kickback from [redacted]. Was that why the total was different in the first loan and the second. So he could get a bigger kickback? It’s too ironic that he used [redacted] on all the info and even sent that info to my insurance company. Something is very shady.
Regards,
[redacted]
In regards to our phone conversation Smail Kia still owes me money from the deal, they were to pay me in 2 weeks from 9/11. On 10/21 [redacted], another sales manager said they they cut the check and I would receive it in a few days but a week later I still did not receive it.Also as I said on the phone I took my vehicle back on 10/21 and left it for them to detail on 10/22. They gave me a loaner vehicle. On 10/22 they called and said that my vehicle was ready. When I went to pick the vehicle up I opened the hood and they never cleaned the transmission fluid from my any of the engine parts. Carl, the other sales manager told a lot attendant to clean it. We went to the lot attendant's detail bay and he cleaned it the best he could but he could not get around some of the parts so I'm sure there is still transmission fluid on the engine parts.. The greasy fingerprints were removed from my seat and interior cloth items but there is still today greasy fingerprints on the metal piece inside my car by the seat belt where the other greasy marks were.
Ref ID# [redacted]This letter is in response to the complaint received from [redacted].Mr and Mrs [redacted] purchased a 2011 Kia Sorento. At that time they also purchased an exterior protection package which includes one original application, nine re-applications, and a non-refundable limited...
warranty for a purchase price of $699.00.Each customer receives a post card in the mail prior to the due date of the re-applications that explains what is involved and that it can take from three to five hours for the cleaning and reapplication process. Mrs. [redacted] scheduled an appointment for a service campaign, Auto Butler re-application, and a complimentary multipoint inspection.As Mrs. [redacted] lives over an hour from our dealership, she had to leave before the services were completed on her vehicle. She then called and requested a refund on her Auto Butler package. We refunded Mrs. [redacted] $496.00, calculated as follows:Original purchase price: $[redacted]Original application -[redacted]Non-refundable warranty -[redacted]First re-application -[redacted]Refund due: $[redacted]Mrs. [redacted] called again and explained she did not received her first re-application so we refunded her that amount, as well. She has received and cashed both the check for $496.00 and the check for $61.90.Should you need additional information please feel free to contat me at ###-###-####.Sincerely,Mark S[redacted]eneral Manager Smail Auto Group
ATTN: [redacted] Ref ID [redacted]We are in receipt of the complaint letter dated August 5, 2017. We had not received any previous correspondence regarding this complaint up to this point.[redacted] was a co-purchaser for the BMW in question. At the time of negotiations, Ms. [redacted]...
did sign a credit application, giving us permission to solicit funds for the purchase ol this vehicle. As is our policy, our business/finance managers work to the customers advantage to get them the best rates and terms available. This was done in Ms. [redacted]’s case as well.Once an inquiry is made, it cannot be removed from the credit report. This is not something we have any control over. We will continue to provide service to our customers to offer the best vehicles, financing, and services that we can. We cannot offer the best rates without inquiries.Thank you for your attention to this matter.SincerelyMark * S[redacted] General Manager[redacted]
Attn: [redacted]Ref ID [redacted]This letter is in reply to the follow-up complaint from the above customer. We did not want to let this matter remain open.We have reviewed all of the documents and facts concerning this situation. Our position on this has not changed. We have refunded all of the unused portions of the payments to the customer.If you need further information, I may be reached at ###-###-####.Thank,Mark * S[redacted] General Manager SMAIL AUTO GROUP
We are in receipt of the complaintrepair of her 2016 Kia Sportage.filed by [redacted] in regards to the transmissionSmail Kia was made aware of the issue with the faulty transmission on Ms. [redacted]’svehicle. We were corresponding directly with Kia Motors to be given confirmation torepair the...
vehicle under warranty. We did receive this confirmation and ultimatelyreceived the replacement transmission. This was a completely new factory-built Kiatransmission and not a remanufactured transmission. This work was done in a timelymanner considering the labor necessary for this job to be completed.Kia Motors chose not to stay in communication with the customer, but Smail Kia keptcontinual correspondence with both Kia Motors and the customer, and ultimately did theright thing in having this service performed for Ms. [redacted]. The customer was given aloaner vehicle until her Kia was fixed.In the end, our customer decided she did not want the vehicle back, but wanted a newvehicle. Kia Motors has a very extensive warranty coverage for their vehicles, and thisrepair fell easily within the guidelines of that warranty. Replacing the vehicle was not anoption.We feel we did everything possible in the best possible time frame to perform the repairsnecessary on the 2016 Spoilage in keeping with Kia Motors warranty policies. Please feelfree to contact me should you wish to discuss this matter further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This letter is in response to a follow up complaint from [redacted].Ref: ID [redacted]It should be noted that Mr. [redacted] called us in regards to the repair issue, and spoke to our service manager, Mr. Brian K[redacted]. At that time he was advised that the steering component did not need repaired; the issue was the ball joint. It was thoroughly explained that when a ball joint is replaced an alignment MUST be done. At that time, Mr. [redacted] agreed to the repairs.As previously stated, Mr. [redacted] did not purchase the vehicle from our dealership. We were, however, committed to completing the necessary repairs to keep the vehicle in good mechanical condition for the customer.Thank you for your attention to this matter.Sincerely,Mark * S[redacted] General ManagerBUD SMAIL FORD LINCOLN MAZDA mcb
December 21, 2015 Revdex.com 400 Holiday Drive Suite 220 Pittsburgh PA 15220 Attn: [redacted] RE: ID [redacted] - [redacted] Dear Ms. [redacted], This letter is in response to the complaint listed above. Mr. [redacted] contacted our dealership through Autotrader, a website that lists...
and monitors our used vehicles. The vehicle in question was listed on the website, but the initial call was misrouted to a salesman unfamiliar with the warranty at that location. There are two different types of warranty offered on used vehicles, and it’s easy to understand how the confusion occurred between the 3 months/3,000 miles and the 6 months/6,000 miles. We have agreed to extend the warranty for the Ford Edge to include 6 months/6,000 miles. A detailed description of what is covered under this warranty has been given to Mr. [redacted]. We will also honor his request to include an apology for the confusion in a letter that will be sent to him, along with another copy of the Platinum Plus Warranty. Should you need additional information, please feel free to contact me at [redacted] Mark A S[redacted] General Manager SMAIL AUTO GROUP