Diamond Mesa Townhomes

6/9/To Whom It May Concern: This letter is in reference is to dispute of1D [redacted] , [redacted] ***I have attached my Leasing Director's, [redacted] , statement on the day,of the alleged incident You will find that the stories are very different from one another and everything went south after [redacted] told her that her application was approved, but needed to verify that her 0.Twas guaranteed, that showed on her proof of incomeHer allegations of [redacted] calling the authorities are false, as they were here for a possible suicide with another residentHad they been here for Ms***, they would have approached herHer story is not consistent and is all over the placeI have attempted to contact Ms***, with no return callWe do refund $, not all, should the applicant be.declinedIn this case, she was approved and there.is no reason to refund $I have attached a copy of her application that Ms [redacted] signed and completed.Again, I have attached [redacted] 's statement from actual day it happened (was sent to me via email) and a copy of her signed/completed applicationCordially, [redacted] Community Manager Diamond Mesa Townhomes (505) 359-

Please note, I noticed you removed the bottom portion of the third picture, where it states your final prorated amount Another picture was your termination payment, which I acknowledged in my previous responseI apologize you do not agree with the outcome However, this same lease is used with various properties throughout Albuquerque, New Mexico It is also my understanding our corporate office explained the same information to you when you called themRespectfully,Phil

This response is in reference to the complaint by a delinced applicant, *** ***He was declined on 9/23/due to creditWe have days to refund the $200, which we are well with in the perimeters and requirements of thatThe account is with our accountants in AZ, and will be cutting the
$check next week. Thank you, Stacey S***

Complaint: ***
I am rejecting this response because: the contract clearly states, pay termination fee as full compensation - it does not say termination fee and rent for notice period
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:
It seems strange that when I called to inquire about the complaint the employee who answered the phone said it was another tenant who had called it in, but now that I am choosing to complain through a third party, Diamond Mesa is saying it was an employee. It seems like that would be something that would be mentioned during a phone call. Even if this employee did see vehicles parked near the garage, they were not ours. There are 8 garages in very close proximity, and with the amount of vehicles claimed to have been seen, it could have easily been from another tenant. Again, me and my roommates have receipts and tickets showing we were not at home that night. Furthermore, did the employee not think to call security after he/she saw the alleged commotion? That would seem like the logical step to take and would remove any ambiguity from the situation as far as to which tenants were allowing people to park and party in a manner violating the lease agreement.. The story being presented now is not consistent logically, or even with the initial story told by an employee over the phone. As far as the work order issue, the complaint was not that it did not get completed. The complaint was that the "24 hour" maintenance line was called 4 days before any repairs took place, as is evidenced by the description of the problem on the work order reading, "[redacted] knows". Furthermore, the complaint was about the rude treatment by the person answering the phone on the maintenance line, who went as far as the hang up the phone when we called the day before repairs took place to complain that we had been out of our garage for far too long.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

6/9/15 To Whom It May Concern: This letter is in reference is to dispute of1D[redacted]. I have attached my Leasing Director's, [redacted], statement on the day,of the alleged incident You will find that the stories are very different from one another and everything went south after...

[redacted] told her that her application was approved, but needed to verify that her 0.T. was guaranteed, that showed on her proof of income. Her allegations of [redacted] calling the authorities are false, as they were here for a possible suicide with another resident. Had they been here for Ms. [redacted], they would have approached her. Her story is not consistent and is all over the place. I have attempted to contact Ms. [redacted], with no return call. We do refund $, not all, should the applicant be.declined. In this case, she was approved and there.is no reason to refund $. I have attached a copy of her application that Ms. [redacted] signed and completed.Again, I have attached [redacted]'s statement from actual day it happened (was sent to me via email) and a copy of her signed/completed application. Cordially, [redacted] Community Manager Diamond Mesa Townhomes (505) 359-2377

Complaint: [redacted]
I am rejecting this response because: Using your contract verbiage - termination fee is 'full compensation' and does not include accrued rent or other charges that are due.  There was no accrued rent or other charges due at the time of notice.  Contract should read, termination fee and pro-rated tent for the notice period - it does not say that?.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I apologize for any confusion; however, there is a termination fee that is to be paid along with any concessions the resident has received throughout their stay at Diamond Mesa.  As stated in "#11 Early Move-out" section of the lease - you may terminate this agreement, even during the Initial...

Term, on 30 days written notice, accompanied by payment of a termination fee of $_________ as full compensation for our expenses of re-renting the premises and los of rental income as a result of Resident's early termination of the Agreement.  The Termination Fee is not compensation for accrued rent or other charges which have already come due or for damages, cleaning, or other charges which cannot be determined until you vacate the apartment".  Also, please understand our Early Lease Termination Agreement provides detailed information in regards to the total amount due (which consist of Settlement Fee, Concession Repayment, and Rent due through the notice period).

Please note, I noticed you removed the bottom portion of the third picture, where it states your final prorated amount.  Another picture was your termination payment, which I acknowledged in my previous response. I apologize you do not agree with the outcome.  However, this same lease is used with various properties throughout Albuquerque, New Mexico.  It is also my understanding our corporate office explained the same information to you when you called them. Respectfully,Phil

Attached are two recent service requests the resident made.  You'll find the dates as to when they were completed and what the maintenance tech did to resolve the issue.  Unfortunately, a staff member (that was off the clock) witnessed the lease violation.  There was some...

activity occurring that night with several cars parked illegally.  Unfortunately, this incident violates "#19 - Prohibited Conduct" in our lease.  It states "You and your occupants or guests may not engage in the following activities behaving in a loud or obnoxious manner; disturbing or threatening the rights, comfort, health, safety, or convenience of others (including our agents and employees) in or near the apartment community; disrupting our business operations..."Our staff member actually picked up a bunch of broken glass bottles around the exterior of the unit the following day.  Unfortunately, we will not agree to their desired outcome.  They have the option to terminate their lease; however, there will be additional fees if they wanted to terminate.