Diamond Mountain Casino & Hotel

Review: On August 16th Check in the hotel at 3:30 p.m.for two rooms, 1 room for myself other room for my sons, look at rooms and rooms were ok, then left hotel and returned at about 9:30 p.m. with luggage, elevator, second floor strong smell of pot & room on 4th floor very strong smell of pot, My son & I went to the hotel desk waiting to talk to someone, upon their arrival we told her the issue. I request them to check out the room, security personal was sent, upon his return he confirm my issues & the room on 4th floor was too bad of pot smell for a person to stay in. I also informed them my other son has sever asthma. Clerk stated they have no other rooms available, there nothing more she could do & she couldn't stop the charges for the rooms, but she would inform the manager of our situation, we then left the hotel. On 08/22/14 I check my credit card & the charges are there of $66 for each room. on 08/22/14 11:10 am I contacted hotel and left message they returned my call at 12:26 pm and stated they will not reverse the charges since I check in at 3:30 and it didn't matter that we didn't return back at a later time & the strong smell of pot was an issueDesired Settlement: Reverse the charges on my credit card.

Business

Response:

We have reversed the charges and offered an apology to Ms. [redacted]. We believe she is happy now.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.