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Diamond Moving & Storage, Inc.

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Diamond Moving & Storage, Inc. Reviews (1)

In regards to the complaints made they are totally untrueThe following response will explain .The customer contacted our ofilce for an over the phone estimate which was based on items, 4totes and boxesShe was quoted $to move those items which is based on an hourly rateof $for
men and a truck per hour and she understood that that is how we charge by thehourWhile moving her she had many more items than she told us ovei; the phone whichincreased the price as we worked longer to move the extra itemsWe also had to go back to herresidence two times as she kept saying we left items behind which weri not supposed to go, thenaddedAil of this extra time, which was only hours totaled $|When the job was completed the customer only had $in cash to; pay for the move, whichwas not even enough to cover the cost of the original estimate, so we \yaited another minutesfor her to get a second party check for the amount of $for a total of $which is still$less than the $that was quoted.The customer became very angry during the move when she was told by the movers that theycould not move her mattress due to the fact that is was covered and wet with urineAll of herbelongings had a horrible stench from cat urine and fecesWhen the movers arrived at her newresidence the customer's roommate was in charge and directed the movers where all the itemsshould be putShe didn't arrive until the very end and after the bill was paid she slammed thedoor in the movers faces and told them to leave and never come back hence the reason she doesnot have a copy of the bill.The owner of Diamond Moving & Storage went out to the customer's new residence and metwith her, she said she would write a retraction of her original complaint on the internet if he gaveher $and a check was given to the customer and she did write somewhat of a retraction onFacebook only|If you have any questions regarding this matter please do not hesitate to contact our office by phone

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