Diamond Pools

To Whom It May Concern: revised revSeptember 30, Helvetica,sans-serif;">I met [redacted] this past JulyWhen I met with [redacted] this past summer she told me she had hired different pool companies before and cancelled the jobs with them: [redacted] and [redacted] ***From the time we were hired to the day we left we designed the pool, removed trees, leveled an area for the pool house, excavated an area for the pool ft long ft wide, and between 6-ft deep, made an area for the pool shed, and started building a retaining wallDuring this time frame she changed her mind multiple times on pool & spa modelsBelow is a time frame of from the date we arrived to the date we left with the work we accomplishedAugust 7th we delivered machine August 8th cleaned driveway (Saturday) August 10th removed trees between 80-ft tall and higher with ft and larger diameter around the treeAugust 11th [redacted] came out when we arrived at 8:am and put a hold on the job until 12:because she felt the job was moving too fast & was unsure what she wants to doAt 12: [redacted] came outsideI showed her where the pool was going, some of the trees were in the pool area, and [redacted] agreed to have them cut downAugust 12th [redacted] came out when we arrived at 8:am again told us to wait things are moving too fast, she needs more time to think she’s unsure where she wants to put the filterWe walked the property again at 12:and determined to take more trees down to put the pump and filter in the cornerAugust 13th When we arrived [redacted] told us she was having a shed delivered, on a hill, with a 1/ft of grade change, area would need to be leveled and trees removed to put the shed on the hill [redacted] agreed to make changes for pool shed [redacted] would not be able to get up to deliver the pool shed due to ledge and holes between the rocks [redacted] told us to fill the area in so [redacted] could drive up and put the shed on the property, that it would save her a lot of moneyShe would not need to spend thousands of dollars on a crane to set the pool shed [redacted] told me to coordinate the delivery with [redacted] ***, and whoever could install gravel cheapest could have the jobI spoke to [redacted] they told me $to deliver gravel and spread itI told [redacted] I could do for $ [redacted] was happy with that, and told me to go forward, if " [redacted] brought in the gravel it would have added another day- or two to the jobI trucked in gravel that dayAugust 14th [redacted] told me I couldn’t do any work that day until the shed was delivered that we had to waitAfter the shed was placed on the ground [redacted] came out and had [redacted] change the angle & location of the shed [redacted] then had to rearrange the gravel that I put down, and adjust the shed locationAugust 15th met with client signed contractsAugust 17th excavated area for pool placement & patio area, brought in ripper, put ripper on machine and removed some rockAugust 18th leveled out area filled back inAugust 19th hauled loads of rock off propertyLarge boulders weighing between 3,to 4,lbsAugust 20th chipped up tree brush August 21st rain no workBelow in order are the issues that [redacted] references in her letter that I have addressedI have been installing fiberglass pools for over yearsAll the pools in my portfolio are of pools that I have installed [redacted] told me she was eager to get started and wanted to order the pool shell as soon as possibleI told her I would order the pool, but before we ordered the pool, we needed to complete the pool design, determine placement of the pool, take down the large trees in the backyard, dig the pool hole, and lower the pool into the holeSince her backyard is very tight, and nowhere to place the pool while we worked I told [redacted] that the pool would be on hold, and once ready to be installed we would order the poolI confirmed with the factory that the pool was available on holdWe never give customers an installation deadlineThere are variables on each job such as job site conditions, and hole conditions, that can impact the final day the pool is installedIn reference to us never adding our name on to the permit [redacted] never contacted the town of [redacted] Building Department in front of me, and never told me to add my name to the permit [redacted] told me that her son would handle the permitting process" [redacted] states she never saw a pool designSee Attached file jp 3d pool design.png, jp option .png, & jp option png [redacted] mentions that she had only decided to pay for the pool shell on August 4th, at no point did she tell us, until she cancelled the job on August 21th that she had only decided to pay for the pool shell, and she had us working at her house performing various jobs in her backyard in preparation for her poolAugust 6th [redacted] wanted to meet around 5:pmI had an emergency call at a medical pool facility that I manage at 4:pm, I contacted [redacted] and informed her of the emergency pool call, and that I would contact her when I was doneWhen I contacted [redacted] at 8:pm she told me she had been waiting until 7:pm that she had plans we would meet in the morning at 8:am, which we did [redacted] mentioned that I brought a horse trailer filled with suppliesWe do not own a horse trailerThe “horse trailer” is a black utility trailer; the trailer is not intended or used for horsesThe black trailer is a work trailer, filled with various supplies and tools to help us work efficiently and as quickly as possible when completing jobs for our customersThe black utility trailer was never kept on [redacted] ’s neighbor’s lawn or their drivewayWe bring this trailer with us to jobsites and leave the trailer on site until we are done with the projectI do not know why [redacted] is unable to reach my insurance agentI have two insurance companies that handle my business insuranceAt [redacted] in [redacted] at ###-###-####, and [redacted] & [redacted] at ###-###-####I supplied [redacted] with my insurance certificateSee Attached file jp insurance cert jp.pdf [redacted] told me she got a price of $2,to remove trees from the arboristI told her I would remove trees for $2,Normally I would charge $4, [redacted] never paid for the tree work [redacted] states that we took two trees down and spent the rest of the day cutting firewood to sell each dayWe cut trees down and cut them into large pieces to remove from the property, we did not cut them into firewood to sellNinety nine percent of the trees were removed from her job site by machine, they were too large to handle by handWe did not take [redacted] out of her office many times to discuss the pool during the dayShe kept coming out of her office to make changes [redacted] purchased a pool house from [redacted] ***She states they told her they would install the pool house for around $I did not tell [redacted] that it would be under "$for the gravelI told her it would be cheaper for us to install the gravel since we have machines on siteGravel costs more than $for the material, not including deliveryThe $was to excavate the area, remove boulders, level the area, compact it, set it up for gravel, gravel base, leveled gravel base, and filled area in with dirt to make area accessible for [redacted] to install the pool houseWe also removed trees to install the pool house See Attached file jp pool house.jpg the site in question needed additional work that they did not plan on here is a written pool house estimate form the company for the pool house install see notes from below: John, For a 10XCape Cod style shed with a set of double doors in front, a single side door, and cupola w/ weather vane the price would be $not including taxesfor site work we figure $300-depending on how flat the site it and what kind of preparations are requiredOn a level area normally a shed of this size would be around $for site preparationIf you have any questions give us a callThank you, [redacted] & [redacted] , [redacted] Phone# ###-###-#### [redacted] knew and agreed to all the trees that came down, the additional $was for trees that were removed for the pool houseWhen I met with [redacted] on August 15th I brought stapled contracts to [redacted] for the pool shell, spa shell, and basic installation for the pool & the basic installation for the spaShe signed all the contracts and lost themI resupplied her copiesI have been in business for a long time and bring two sets of contracts that are stapledOne for the client, and one for myselfI would never present unstapled contracts to a clientIt is unprofessional and impractical" [redacted] never told me she was unsure about the spa shell, she changed her mind various times about what model spa shell and whether or not she would order oneShe ultimately cancelled the spa shellThere was no reason for me to ask [redacted] the same questions on August 15th I documented our conversations by text, and notes, as I do with all my customersWhen we hit rock, it should not have been a surprise to [redacted] At our initial meeting I spoke to [redacted] about the strong possibility about hitting ledge, since their was evidence of rock all around propertyI would most likely need to drill and blastHer home sits on top of ledge, and I confirmed with developer and builder of the neighborhood that her lot had the most ledge compared to the other homes in the neighborhoodOn August 17th I delivered the ripper and attached the ripper to the machine, and pulled on some of the rockI told Jeaanie to completely remove the ledge would cost between $10,-$15, [redacted] asked me how I would handle the ledgeWhat would I do if this was my home, and I advised her what I would do would be raise the pool up, to have less rock to break and offset the costI never would of said the rock was too thick to rip or blast I have handled various jobs with different types of ledgeI have the proper tools to get through the ledgeLedge is not included in my basic pool installation priceLedge prices are always additional fees and clearly outlined in my contractI spent part of the week of the 17th to 21st modifying the pool hole, and built a wall base that we agreed tooI excavated the area for forms for base of wall, installed forms, installed base material, & compacted areas in forms, & around forms to stabilize area for wall, and backfilled area for poolI would not spend a week or any time doing work on a client’s home that they did not agree tooI did not leave early every dayI arrived at the job site daily by 8:am and would leave between 3:pm & 4:pm typicallyMany times before 8:am I would be at the quarry picking up materials, and or loading the truck for the day, and when we would arrive back at the shop, would put away materialsI am unsure how [redacted] can determine that my prices were ludicrous at bestI find compared to other people in the industry that my prices tend to be below other companies that work in the same industry [redacted] mentions that I left her yard like a disaster zoneI was unaware that she was going to cancel the job and be told to leaveRegardless we left the yard in a decent "conditionWhen we left we had an in progress excavated area for a pool and wallWe had removed trees, and installed a pool shedThere were areas of the lawn that where left intactTypically once the pool is installed and installation completed we can and have installed for many people, sod, or re-grass seed lawns for peopleMany parts of her grass when we arrived was dead from lack of waterThe wall that we started per [redacted] ’s request she states sits directly in front of her porchThe wall is ft off the porch, and we did not move the pool closer to houseWe stayed within the exact dimensions of the permitThe blocks we ordered from [redacted] On August 18th [redacted] of [redacted] approved a discount of $I gave [redacted] the information that the credit would be $not large at all [redacted] agreed to move forward with the [redacted] blockWe cancelled the [redacted] blocks as they were in transit to her house, the day she cancelled the jobYes we did order the pool shell from [redacted] , We are set up as a dealer [redacted] signed contracts for a pool shell, spa shell, and basic installation for the pool & the basic installation for the spainstall pool and under no circumstances was I allowed to work with someone elseAfter being in business for over years, in my professional opinion the damage to her yard is not unnecessary or extensiveThere is no damage to her yard, her yard was in progress for a swimming pool, patio area, and wall [redacted] mentioned that we scammed a couple in Trumbull for over $100,We have never scammed anyoneProjects can go over $100,for a poolClients tend to add extras once we get on siteSuch as adding sod, outdoor kitchens, additional pavers, etcWe have never changed our company nameWe have been operating as Diamond Pools LLC since we have openedWe had no intention of scamming [redacted] , nor did we scam herWe were working with her to install her pool when she decided to cancel the jobWhich is evident on various levelsWe removed trees at her home, excavated an area for a pool, assisted in a pool shed installation, prepped and installed a wall base, ordered a pool shell, ordered a spa shell, and ordered blocks for a [redacted] wallPolice are filling paperwork for an arrest warrantWe have spoken to an attorney & the police who has advised us that this is not a criminal matter it is a civil matter and police do not get involved with civil matters"We have attempted to resolve this matter with [redacted] and give her a credit for the remaining work that was not completed [redacted] refuses to meet with us and sign a release, releasing us from the job and any additional financial obligationWe do not ignore calls from police, her son, her secretary, or herselfWe have spoken to the police when they called us about this matterAt this point, since we have been unable to reach a resolution with [redacted] All our correspondence with her has been by emailPool Shell Purchase Contract jp shell purchase of 6, jp shell purchase of 6, jp shell purchase of jp shell purchase of 6, jp shell purchase of & jp shell purchase of Basic Pool Installation Contract jp basic pool installation 0f 8, jp basic pool installation 0f 8, jp basic pool installation 0f 8, jp basic pool installation 0f 8, & jp basic pool installation 0f jp basic pool installation 0f jp basic pool installation 0f jp basic pool installation 0f " Sincerely, Brittany D [redacted]

To Whom It May Concern: revised rev.1 September 30, 2015
Helvetica,sans-serif;">I met [redacted] this past July. When I met with [redacted] this past summer she told me she had hired 2 different pool companies before and cancelled the jobs with them: [redacted] and [redacted]. From the time we were hired to the day we left we designed the pool, removed 8 trees, leveled an area for the pool house, excavated an area for the pool 75 ft long 40 ft wide, and between 6-8 ft deep, made an area for the pool shed, and started building a retaining wall. During this time frame she changed her mind multiple times on pool & spa models. Below is a time frame of from the date we arrived to the date we left with the work we accomplished. August 7th we delivered machine August 8th cleaned driveway (Saturday) August 10th removed trees between 80-100 ft tall and higher with 4 ft and larger diameter around the tree. August 11th [redacted] came out when we arrived at 8:30 am and put a hold on the job until 12:00 because she felt the job was moving too fast & was unsure what she wants to do. At 12:00 [redacted] came outside. I showed her where the pool was going, some of the trees were in the pool area, and [redacted] agreed to have them cut down. August 12th [redacted] came out when we arrived at 8:30 am again told us to wait things are moving too fast, she needs more time to think she’s unsure where she wants to put the filter. We walked the property again at 12:00 and determined to take more trees down to put the pump and filter in the corner. August 13th When we arrived [redacted] told us she was having a shed delivered, on a hill, with a 3 1/2 ft of grade change, area would need to be leveled and trees removed to put the shed on the hill. [redacted] agreed to make changes for pool shed. [redacted] would not be able to get up to deliver the pool shed due to ledge and holes between the rocks. [redacted] told us to fill the area in so [redacted] could drive up and put the shed on the property, that it would save her a lot of money. She would not need to spend thousands of dollars on a crane to set the pool shed. [redacted] told me to coordinate the delivery with [redacted], and whoever could install gravel cheapest could have the job. I spoke to [redacted] they told me $660 to deliver gravel and spread it. I told [redacted] I could do for $640. [redacted] was happy with that, and told me to go forward, if "1 [redacted] brought in the gravel it would have added another day- or two to the job. I trucked in gravel that day. August 14th [redacted] told me I couldn’t do any work that day until the shed was delivered that we had to wait. After the shed was placed on the ground [redacted] came out and had [redacted] change the angle & location of the shed. [redacted] then had to rearrange the gravel that I put down, and adjust the shed location. August 15th met with client signed contracts. August 17th excavated area for pool placement & patio area, brought in ripper, put ripper on machine and removed some rock. August 18th leveled out area filled back in. August 19th hauled 9 loads of rock off property. Large boulders weighing between 3,000 to 4,000 lbs. August 20th chipped up tree brush August 21st rain no work. Below in order are the issues that [redacted] references in her letter that I have addressed. I have been installing fiberglass pools for over 10 years. All the pools in my portfolio are of pools that I have installed. [redacted] told me she was eager to get started and wanted to order the pool shell as soon as possible. I told her I would order the pool, but before we ordered the pool, we needed to complete the pool design, determine placement of the pool, take down the large trees in the backyard, dig the pool hole, and lower the pool into the hole. Since her backyard is very tight, and nowhere to place the pool while we worked I told [redacted] that the pool would be on hold, and once ready to be installed we would order the pool. I confirmed with the factory that the pool was available on hold. We never give customers an installation deadline. There are variables on each job such as job site conditions, and hole conditions, that can impact the final day the pool is installed. In reference to us never adding our name on to the permit. [redacted] never contacted the town of [redacted] Building Department in front of me, and never told me to add my name to the permit. [redacted] told me that her son would handle the permitting process. "2 [redacted] states she never saw a pool design. See Attached file jp 3d pool design.png, jp option 1 .png, & jp option 2 png . [redacted] mentions that she had only decided to pay for the pool shell on August 4th, at no point did she tell us, until she cancelled the job on August 21th that she had only decided to pay for the pool shell, and she had us working at her house performing various jobs in her backyard in preparation for her pool. August 6th [redacted] wanted to meet around 5:00 pm. I had an emergency call at a medical pool facility that I manage at 4:45 pm, I contacted [redacted] and informed her of the emergency pool call, and that I would contact her when I was done. When I contacted [redacted] at 8:04 pm she told me she had been waiting until 7:00 pm that she had plans we would meet in the morning at 8:00 am, which we did. [redacted] mentioned that I brought a horse trailer filled with supplies. We do not own a horse trailer. The “horse trailer” is a black utility trailer; the trailer is not intended or used for horses. The black trailer is a work trailer, filled with various supplies and tools to help us work efficiently and as quickly as possible when completing jobs for our customers. The black utility trailer was never kept on [redacted]’s neighbor’s lawn or their driveway. We bring this trailer with us to jobsites and leave the trailer on site until we are done with the project. I do not know why [redacted] is unable to reach my insurance agent. I have two insurance companies that handle my business insurance. At [redacted] in [redacted] at ###-###-####, and [redacted] & [redacted] at ###-###-####. I supplied [redacted] with my insurance certificate. See Attached file jp insurance cert jp.pdf [redacted] told me she got a price of $2,000 to remove 8 trees from the arborist. I told her I would remove 8 trees for $2,000. Normally I would charge $4,300. [redacted] never paid for the tree work. [redacted] states that we took two trees down and spent the rest of the day cutting firewood to sell each day. We cut trees down and cut them into large pieces to remove from the property, we did not cut them into firewood to sell. Ninety nine percent of the trees were removed from her job site by machine, they were too large to handle by hand. We did not take [redacted] out of her office many times to discuss the pool during the day. She kept coming out of her office to make changes. [redacted] purchased a pool house from [redacted]. She states they told her they would install the pool house for around $200. I did not tell [redacted] that it would be under "3 $200 for the gravel. I told her it would be cheaper for us to install the gravel since we have machines on site. Gravel costs more than $200 for the material, not including delivery. The $970 was to excavate the area, remove boulders, level the area, compact it, set it up for gravel, gravel base, leveled gravel base, and filled area in with dirt to make area accessible for [redacted] to install the pool house. We also removed trees to install the pool house See Attached file jp pool house.jpg the site in question needed additional work that they did not plan on here is a written pool house estimate form the company for the pool house install see notes from below: John, For a 10X14 Cape Cod style shed with a set of double doors in front, a single side door, and cupola w/ weather vane the price would be $4500 not including taxes. for site work we figure $300-900 depending on how flat the site it and what kind of preparations are required. On a level area normally a shed of this size would be around $600 for site preparation. If you have any questions give us a call. Thank you, [redacted] & [redacted] Phone# ###-###-#### [redacted] knew and agreed to all the trees that came down, the additional $880 was for trees that were removed for the pool house. When I met with [redacted] on August 15th I brought stapled contracts to [redacted] for the pool shell, spa shell, and basic installation for the pool & the basic installation for the spa. She signed all the contracts and lost them. I resupplied her copies. I have been in business for a long time and bring two sets of contracts that are stapled. One for the client, and one for myself. I would never present unstapled contracts to a client. It is unprofessional and impractical. "4 [redacted] never told me she was unsure about the spa shell, she changed her mind various times about what model spa shell and whether or not she would order one. She ultimately cancelled the spa shell. There was no reason for me to ask [redacted] the same questions on August 15th I documented our conversations by text, and notes, as I do with all my customers. When we hit rock, it should not have been a surprise to [redacted]. At our initial meeting I spoke to [redacted] about the strong possibility about hitting ledge, since their was evidence of rock all around property. I would most likely need to drill and blast. Her home sits on top of ledge, and I confirmed with developer and builder of the neighborhood that her lot had the most ledge compared to the other homes in the neighborhood. On August 17th I delivered the ripper and attached the ripper to the machine, and pulled on some of the rock. I told Jeaanie to completely remove the ledge would cost between $10,000 -$15,0000. [redacted] asked me how I would handle the ledge. What would I do if this was my home, and I advised her what I would do would be raise the pool up, to have less rock to break and offset the cost. I never would of said the rock was too thick to rip or blast I have handled various jobs with different types of ledge. I have the proper tools to get through the ledge. Ledge is not included in my basic pool installation price. Ledge prices are always additional fees and clearly outlined in my contract. I spent part of the week of the 17th to 21st modifying the pool hole, and built a wall base that we agreed too. I excavated the area for forms for base of wall, installed forms, installed base material, & compacted areas in forms, & around forms to stabilize area for wall, and backfilled area for pool. I would not spend a week or any time doing work on a client’s home that they did not agree too. I did not leave early every day. I arrived at the job site daily by 8:30 am and would leave between 3:00 pm & 4:00 pm typically. Many times before 8:00 am I would be at the quarry picking up materials, and or loading the truck for the day, and when we would arrive back at the shop, would put away materials. I am unsure how [redacted] can determine that my prices were ludicrous at best. I find compared to other people in the industry that my prices tend to be below other companies that work in the same industry. [redacted] mentions that I left her yard like a disaster zone. I was unaware that she was going to cancel the job and be told to leave. Regardless we left the yard in a decent "5 condition. When we left we had an in progress excavated area for a pool and wall. We had removed trees, and installed a pool shed. There were areas of the lawn that where left intact. Typically once the pool is installed and installation completed we can and have installed for many people, sod, or re-grass seed lawns for people. Many parts of her grass when we arrived was dead from lack of water. The wall that we started per [redacted]’s request she states sits directly in front of her porch. The wall is 10 ft off the porch, and we did not move the pool closer to house. We stayed within the exact dimensions of the permit. The blocks we ordered from [redacted]. On August 18th [redacted] of [redacted] approved a discount of $135. I gave [redacted] the information that the credit would be $135 not large at all. [redacted] agreed to move forward with the [redacted] block. We cancelled the [redacted] blocks as they were in transit to her house, the day she cancelled the job. Yes we did order the pool shell from [redacted], We are set up as a dealer. [redacted] signed contracts for a pool shell, spa shell, and basic installation for the pool & the basic installation for the spa. install pool and under no circumstances was I allowed to work with someone else. After being in business for over 15 years, in my professional opinion the damage to her yard is not unnecessary or extensive. There is no damage to her yard, her yard was in progress for a swimming pool, patio area, and wall. [redacted] mentioned that we scammed a couple in Trumbull for over $100,000. We have never scammed anyone. Projects can go over $100,000 for a pool. Clients tend to add extras once we get on site. Such as adding sod, outdoor kitchens, additional pavers, etc. We have never changed our company name. We have been operating as Diamond Pools LLC since we have opened. We had no intention of scamming [redacted], nor did we scam her. We were working with her to install her pool when she decided to cancel the job. Which is evident on various levels. We removed trees at her home, excavated an area for a pool, assisted in a pool shed installation, prepped and installed a wall base, ordered a pool shell, ordered a spa shell, and ordered blocks for a [redacted] wall. Police are filling paperwork for an arrest warrant. We have spoken to an attorney & the police who has advised us that this is not a criminal matter it is a civil matter and police do not get involved with civil matters. "6 We have attempted to resolve this matter with [redacted] and give her a credit for the remaining work that was not completed. [redacted] refuses to meet with us and sign a release, releasing us from the job and any additional financial obligation. We do not ignore calls from police, her son, her secretary, or herself. We have spoken to the police when they called us about this matter. At this point, since we have been unable to reach a resolution with [redacted]. All our correspondence with her has been by email. Pool Shell Purchase Contract jp shell purchase 1 of 6, jp shell purchase 2 of 6, jp shell purchase 3 of 6 jp shell purchase 4 of 6, jp shell purchase 5 of 6. & jp shell purchase 6 of 6 Basic Pool Installation Contract jp basic pool installation 1 0f 8, jp basic pool installation 3 0f 8, jp basic pool installation 5 0f 8, jp basic pool installation 7 0f 8, & jp basic pool installation 8 0f 8 jp basic pool installation 2 0f 8 jp basic pool installation 4 0f 8 jp basic pool installation 6 0f 8 "7  Sincerely, Brittany D[redacted]

Review: I am a [redacted] who in 2006 shifted from a full time career in [redacted] to full time private practice offering [redacted] and [redacted] services, providing [redacted] advocacy and using my practice as a basis for [redacted]. I maintain an affiliation with [redacted] as an [redacted] using my practice, [redacted] in [redacted], CT as an [redacted] site for graduate nursing students. In 2014 I purchased a home in [redacted], CT. My intention was to run my practice out of my home and simultaneously to begin planning for a major business expansion based on the increasing need for [redacted] that I had observed especially since the [redacted] school shootings had occurred in ** community back in 2012.

As part of the expansion I planned to run a summer program for children who needed the structure of a summer camp yet whose parents could not afford it. ?Since 2015 was the first summer that charitable donations could not subsidize summer programs for needy children in the community, I decided to start the program in the summer of 2015, the last 2 weeks in August. In February of that year, I began [redacted] costs and companies to install an in-ground pool in my backyard to use as part of the summer camp. I spoke with several contractors and [redacted] the types of pools that were available. For a variety of reasons I decided to install a fiberglass pool and found it challenging to find a contractor who was both available and knowledgeable regarding installation of the kind and brand of fiberglass pool that I wanted and was also willing to stay within my allotted budget. Eventually I found, [redacted] and interviewed a contractor, John D[redacted] (JD), owner of Diamond Pools in [redacted], CT. I began working with JD at the beginning of July after initiating the job with one other contractor who initially gave me a price of $52,000 and then the day before coming to dig, changed his original estimate quoted to $82,000, way over my budget.

When I met Mr. D[redacted], I was very eager to get started. JD assured me at the outset that he was the best in the business, displayed a portfolio of fiberglass pools he had installed over the last ten years (we later learned that these were not pools he had installed), and assured me that he could install the pool for $52,000 or less and meet an installation deadline of the beginning of August.

After we met, I followed up by checking different online reviews of his company. Revdex.com.org, displayed an A+ rating for diamond pools, [redacted].com showed the same; upon first glance, I could not find any derogatory statements leading me believe that JD was anything other than what he said he was. I also found information online that said that all of his licenses were up to date. When everything seemed to be in order, I called JD and he said he could begin work.

Within that first week, John met with my office manager and I to set up additional meetings and to discuss what was needed to get started on the pool. During that meeting, John said that he would send me an invoice that would cover all the basics to begin the pool project. During this meeting, I asked John to order a [redacted] pool, which he said that he could not only install but would could get on order immediately as long as I signed an invoice that he would write up later in the week. I agreed and we went our separate ways. I received the invoice on the 18th of July, and after reading it through, I was more than happy to get the project moving. The invoice said that it would cover “20 hours of design time towards a pool shell purchase” and “the deposit will be applied to the final payment of project” (“invoice_[redacted]_from_Diamond Pools”). I paid this invoice in full on the same day that it was sent.

To my surprise, JD arrived on July 19th, 2015 to survey the property, which was 3 days earlier than he had estimated. He showed up with measuring tools and spent a good amount of time looking over my property, even coming inside to update my secretary and I on what had been done. John said that he would spend the next few days putting together a design and would return periodically to discuss additional details. This was the first time that I asked John how much the pool shell would cost, JD said he would get back to me, but I should be assured that it would absolutely stay below my budget.

From that point onwards, my secretary and I met with John two more times between the 20th and the 25th. In those meetings, we discussed pool placement, which had already been established because I had already received a permit from the Town of [redacted] Building Department through the first contractor I hired. Those plans were required to include pool placement which then had to be approved by the Town of [redacted]. When I said this, John had me confirm that he had to follow the pool permit; I contacted the town by phone during our meeting to inform them I had hired another contractor and they said the same permit could be used as long as JD came to the building department to add his name to the permit as the current contractor. John agreed but as I found out right before I fired him, JD never put his name on the permit. We moved onto the next detail of the job. I asked John once again how much the pool shell would cost, but instead of getting an answer, he offered me a proposal. JD said that he would order the pool shell immediately after I paid for two separate invoices totaling $11,000. Following this order, I would be provided with a contract and a total price. I had done a ton of research prior to this, and $11,000 seemed appropriate for a little over half of the pool shell’s total cost. We closed the meeting with this agreement and on the 24th, I received two invoices, totaling $11,000 for a “pool shell deposit” which I paid for immediately (“invoice_[redacted]_from_Diamond Pools” and “invoice_1088_from_Diamond Pools”).

We met again on the 25th and spent hours talking over details of the pool. I asked John to send out the summer camp proposal that I had made to anyone who could possibly take down the price of materials. He talked to [redacted] at [redacted] and even though I had told JD that I would prefer not to have [redacted] blocks, he told me it would absolutely be worth it with the discount he could get. The [redacted] blocks were said multiple times to be part of a wall that would be built in the back of the yard. I told him at this point, that I like the idea of that wall to sit on, but I think any other wall would block off my deck from the pool. We talked further about many different details of the pool build. He asked me to list the full details of the pool shell even though we had already gone over it. John wrote down almost everything that I said on his [redacted] and assured me that he would have a comprehensive design done by the time he came back from vacation. I have yet to receive or even see a pool plan, even though I was sure of what I wanted from the get-go. He said there were a few things he had to figure out on his own, including a pool plan and he would be getting back to me after his vacation.

We met once more on the 28th, which was when John told me that he would be going away for the weekend on vacation. He said he would remain in contact and would continue to work but I shouldn’t worry about how long it would take to get the pool in. I was uncomfortable with that, but continued our discussion. JD told me that he was waiting for [redacted] to get back to him on the pool order that he had submitted and that when there was a response, he would send me the rest of the pool shell cost in invoices, and have it delivered as soon as it was paid for. He also told me that we would need to remove 8 trees from the property to fulfill the plan for the pool that we had come up with. ?At the end of the meeting, JD assured me that he would maintain contact and return to the job as soon as he came back on the following Monday, August 3rd.

JD not only didn’t return on the day he said he would, but didn’t respond to any of my messages as he said he would between July 29th and August 4th. During his absence, he sent me another invoice valuing $11,000 without any other form of communication. The invoice said it was for the “partial deposit on pool shell [redacted] shell” without freight. And even though he hadn’t been responsive, this was the invoice that I was waiting on, and the worry that I was starting to feel was calmed by the prospect of him actually ordering a pool shell. At this point, I knew I had only decided to pay for pool shells, and the invoices specifically outlined that, so I felt comfortable with the money I had given him even without a contract. Because of this, I paid for the invoice in full by August 4, 2015 ("invoice_[redacted]_from_diamond_pools").

When he finally did message me on the 5th of August, he asked to meet on the evening of the next day. He messaged me that he would have contracts for all the work that was to be done, and that he “put an order in an they will ship it when the site is ready” ("image8"). When I insisted that he deliver it as soon as possible, he told me that “The pool will come when the hole is dug and ready” ("image9"). I asked specifically for a date and told that he would have a contract on the 6th of August. He then moved on to asking me about how the tree-work would get done, citing that it would cost him "$800 a tree" ("image10"). I was in the middle of talking to an arborist who said he would quote me a price on the following day, so I told John that I would get back to him on whether or not that was a fair estimate. John then said that his phone battery was getting low and told me that he would tell me when to call him later that night. He agreed to come meet with me on August the 6th at around 5pm. I canceled my evening patients for the next day and awaited his arrival.

John texted me at 8:01pm on Thursday, August 6th, asking if he could show up at 9:15pm. At this point, I had already been waiting for his arrival for over 3 hours and had missed out on 3 important patients. I told John to come over in the morning and in my agitation, I also told him about the guy I had found who was willing to dig the hole and put in the shell in less than two weeks. John then messaged me “We can get it in quick”, “We need to do the trees first and then dig the hole”, “Trees on Monday and Tuesday and dig on Wednesday dig for pool and pool in on Friday” ("image14"). This is the closest I ever got to a schedule during his build, even though I had consistently asked for one, and with this, my discomfort with his lack of communication was settled slightly.

On August 7th, JD showed up at my property with a horse trailer filled with supplies, a pick-up truck and a [redacted] 322CL Excavator. We had agreed to equipment being delivered to the property to do the work, but had never even discussed the possibility of this equipment taking up my entire backyard. I have had pools installed in [redacted] before and not once have I had equipment take up so much of my backyard. In addition to this, John kept his horse trailer and excavator in my yard every night and day until the day that I forced him to take it off. Further, although I had spoken to my neighbor about using their driveway which was necessary to gain access to our backyard, we had never discussed JD leaving his horse trailer on said driveway. Thus, when my neighbor saw the size of the equipment, and saw a horse trailer sitting on his driveway, he was quite upset, asked to speak to JD and asked JD to produce a copy of his insurance in case any damage was done to his driveway. Apparently, JD produced the insurance but I have been unable to reach his insurance representative at any point through the present time.

I spoke to John about this, but he just got angry and told me that he knew his job better than I ever could. I was insulted by this remark, but in the same conversation, John stuck with his original estimate of the pool going in by the end of the following week, so I kept my mouth shut. On August the 9th, I got an estimate from an arborist saying that they were willing to cut down the trees that John had outlined in my backyard for $2000 instead of the $6,400 that he had quoted me. This surprised me and when I gave that estimate over to JD, he said that he would be willing to do it for $2000 as long as I paid in cash. I agreed, and he started taking the trees down on the Monday, as per his estimate ("image22").

John started chopping them down on the morning of Monday, August 10th. John took down about two trees per day and spent the rest of the day cutting firewood to sell on his own, completely neglecting the estimate that he gave me. John also took me out of my office many times to discuss pool details we had already covered. At this point, I was beyond frustrated and started calling other businesses to pick up on the work that I thought JD would never come close to finishing. First, I called [redacted] and purchased a pool house, which they said they would install for around $200. When John found out about this, he insisted that he put down the gravel for the pool house and do the installation himself. He said he would do it at no extra cost because his machines were on site, all I would have to pay for was the cost of gravel which he said would be under $200. John later sent me an invoice for $970 which I refuse to pay upon our agreement ("invoice_[redacted]_from_diamond_pools").

John finished the tree-work on Thursday, August 13th ("image26"), and helped install the pool house on Friday, August 14th, placing down the gravel and helping lift up the pool house. When all was said and done, John chopped down a number of trees more than we had ever agreed to, and then had the nerve to charge me $880 for the extra, beautiful oak trees he took down that we never agreed to have chopped down ("invoice_[redacted]_from_diamond_pools"). The list of trees that John had agreed to cut down numbered a total of 8 trees in my backyard, all of which were listed prior to him chopping them down. The extra two not pictured were the ones mentioned blocking the street in the text message. ("image17", "image18" and "image19"). John did initially stick to the price for the first 8 trees. ("Invoice_[redacted]_from Diamond Pools").

John asked when he could meet with me to go over contracts for the pool work. I agreed to meet on August 15th, 2015. During that meeting, JD put two contracts in front of me, one for the Spa Shell in case I wanted it and one for the Pool Shell we had been talking about for weeks. He shuffled papers constantly, and none of his pages were stapled together, almost as if he didn't want me to read the contracts in the first place, leading me to call in my secretary and my son in because at this point, I didn't trust him all too much. I signed one contract for the pool shell valuing $21,100 and signed part of the Spa shell, ultimately opting not to go for the additional expense. The Pool Shell contract that I signed filled me with a good amount of comfort because now I knew that I had a contract and invoices to prove that I had paid for something that he had yet to deliver. I told John to get the pool delivered in the next week, or I would call [redacted] pools directly and ask them to deliver the ordered pool shell to someone else. John gave me a handful of copies of the unsigned documents, and then he started asking me questions that irked me once again. John threw questions at me that I had already answered, almost like he had forgot about all the details we had agreed to in the past. At this point, John told me that he ran into Ledge and would need to rip it out. I had told him from the beginning that he would probably run into ledge, as I had been told that by a previous contractor. At the beginning of the build, he said that this wouldn't be an issue at all. John had no recollection of saying this but agreed to rip it out regardless. He told me that all he had to do was take the bucket off of his excavator and attach his ripper. I agreed and ended another three hour meeting with a plan of action.

The next day, Monday, August 17th, I had my son watch the build site as I hadn’t had time to do so myself. My son saw John bring the ripper onto the property but JD never attached it to his excavator. During this week, John said that he would finish the hole so that the pool could be placed. He insisted that the pool had been ordered and just needed to be delivered. I wasn’t able to approach John about this until the end of my work day and when I did, he said that he would only be bringing the pool up a few feet because the ledge was too thick to rip or blast. He also said that if he did rip, it would cost upwards of $10,000 to haul away all the heavy rock that came out of the ground and it would cost $15,000 to blast. This was completely against every plan that we had made up until this point. I had been told that he had the proper tools to get through ledge and that it wouldn’t impact my final budget or any plan that we had come up with. John spent the entire week from the 17th to the 21st refilling the hole he had dug and building a wall we had never agreed to. JD left early every day and because I was swamped with patients, we never met to discuss what was happening on the site until the end of the week. I was later told that the prices he gave me were ludicrous at best, and that this was just a way to put off the actual pool dig.

When I walked outside on Friday, the 21st, my entire backyard was a disaster zone, all of my trees were down and every speck of grass that used to make my backyard look green and lush was now covered in pounds of excess dirt. In addition to this, the hole that I had seen in my backyard in the previous week had been filled in. There were also the beginnings of a wall directly in front of my porch. John said that he needed to place a retaining wall in the front to support the extra dirt that he was not removing because of ledge. I never agreed to move the pool a few feet above the ground and I never agreed to the building of a wall. To make things even worse, John had moved the pool closer to the house, which was against the pool permit and was completely against the plans we had made numerous times.

I knew at this point, that I wanted to get all the materials from John and get him off of my property. I told John to give me the number of the person he ordered the pool shell from and waited for him to get back of me. Instead of getting back to me, John ordered blocks to put up a wall from a [redacted] contractor I had talked to a while before. JD said that he would get me a major discount because the product was going to be used for a good cause, on the product for the wall in the back of the property. I found out at a later date that the discount was about less than 1 percent of the total wall cost. I wanted to get this product ordered at a discount, keep the product and get him to leave. I then told John to give me the number of the woman he ordered the pool from, so I could order the pool myself. Not only that, but up to this point, JD has never produced a single document to prove that he had ordered the pool shell in the first place. I called [redacted] myself and found out that not only had JD not ordered a pool shell, but he never could in the first place.

I immediately told John to get off of my property and cancel the order on the retaining wall. I followed this up by emailing [redacted], the head of the fiberglass division of [redacted] Pools to confirm that John could not, in fact, order a pool shell. Mr. [redacted] confirmed just that on August 26th, 2015 and I have emails as proof of that. (“Gmail - Re_delivery of pool shell”). Further evidence can be found in a subsequent email from [redacted] sent on Tuesday, September 8th, 2015 ("Gmail - [redacted] pool")

I decided to meet with JD once more on Sunday, August 23rd, to straighten out what had happened and to tell him to get me my money back. Originally, I had thought that this meeting was going to be straight forward, as I was had kept all documentation proving that he had not kept to any part of his agreement. Not only that, but when he showed up around 2pm, he came with almost no paperwork other than copies the contract I knew that I had signed. But the problem came up when John produced a copy of a contract that I knew that I hadn’t signed. One for the “Basic Pool Installation”, which not only looked exactly like the one for the “Pool Installation” but had similar writing on the front. For example, one of the contracts was for $21,100 while the other was $21,700 ("Basic Pool Installation Contract" and "Pool Shell Contract"). The only differences are minute, and now it made sense to me that JD shuffled the papers when he showed me the pool installation contract specifically so that I would be locked into working with him. John said that I had to work with him to install the pool and that under no circumstances was I allowed to work with someone else. When I brought up that I knew he hadn’t ordered the pool shell, he denied it immediately and started to get defensive. I told John that I would be following up with the authorities and told him to get his equipment off of my property immediately. John never again even brought up the idea of fulfilling the “Basic Pool Installation” contract, and I assume that he only pursued that plan of action to get me to pay him to do more and more work until he got as much money out of me as he could.

I followed this meeting up by calling other contractors and having them survey the property. I have been told multiple times that the damage to my property is extensive and unnecessary, and that I should also pursue getting him to pay for repairs. I was also told that every amount that he was planning to charge for machine use, was double what other contractors would ask for. Coincidentally, one of the contractors I got in contact with, had also surveyed the property of a previous victim of JD’s. JD had scammed a couple in [redacted] out of $100,000 and never fully installed their pool. I continued my investigation, looking him up on the State of Connecticut, Judicial Branch, Case look-up and found that John was being sued for multiple reasons all based upon his business. Not only had his business been doing this for over ten years, but he had changed his company name numerous times. If I had known the previous names of his business, it would have been easier to track him down online and realize from the get go that he was planning to scam me.

I followed up with the local police and they are currently filing paperwork for an arrest warrant. I have written a report with them and have provided countless pieces of paperwork citing what had happened. After being informed of this, John removed his equipment from my property but still refuses to give me back my money. JD continues to ignore calls from the police and calls from my son, my secretary and myself.

John only communicates with me when he wants to discuss additional invoices for work I never agreed to and has keeps adding on work that was not only never discussed, but was never done. He continues to tell me that he earned the $25,000 through this work even though the entirety of the $25,000 is attached to separate invoices that were written up by him for a pool shell, paid in full and never delivered upon. He still refuses to answer phone calls from anyone and at this point, and even though I have been told to sue him to pay for the damage to my yard, I am not sure if that plan of action is a worthy pursuit.Desired Settlement: First and foremost, I desire a refund for a pool shell that was not delivered in the full amount of $25,000. Secondly, I would like to get more information out there about how John D[redacted] of Diamond Pools LLC is a scammer, as he has done this to multiple people in the last 10 years. And lastly, if it is possible, I would like compensation for the damage John D[redacted] did to my property.

Business

Response:

To Whom It May Concern: revised rev.1 September 30, 2015 I met [redacted] this past July. When I met with [redacted] this past summer she told me she had hired 2 different pool companies before and cancelled the jobs with them: [redacted] and [redacted]. From the time we were hired to the day we left we designed the pool, removed 8 trees, leveled an area for the pool house, excavated an area for the pool 75 ft long 40 ft wide, and between 6-8 ft deep, made an area for the pool shed, and started building a retaining wall. During this time frame she changed her mind multiple times on pool & spa models. Below is a time frame of from the date we arrived to the date we left with the work we accomplished. August 7th we delivered machine August 8th cleaned driveway (Saturday) August 10th removed trees between 80-100 ft tall and higher with 4 ft and larger diameter around the tree. August 11th [redacted] came out when we arrived at 8:30 am and put a hold on the job until 12:00 because she felt the job was moving too fast & was unsure what she wants to do. At 12:00 [redacted] came outside. I showed her where the pool was going, some of the trees were in the pool area, and [redacted] agreed to have them cut down. August 12th [redacted] came out when we arrived at 8:30 am again told us to wait things are moving too fast, she needs more time to think she’s unsure where she wants to put the filter. We walked the property again at 12:00 and determined to take more trees down to put the pump and filter in the corner. August 13th When we arrived [redacted] told us she was having a shed delivered, on a hill, with a 3 1/2 ft of grade change, area would need to be leveled and trees removed to put the shed on the hill. [redacted] agreed to make changes for pool shed. [redacted] would not be able to get up to deliver the pool shed due to ledge and holes between the rocks. [redacted] told us to fill the area in so [redacted] could drive up and put the shed on the property, that it would save her a lot of money. She would not need to spend thousands of dollars on a crane to set the pool shed. [redacted] told me to coordinate the delivery with [redacted], and whoever could install gravel cheapest could have the job. I spoke to [redacted] they told me $660 to deliver gravel and spread it. I told [redacted] I could do for $640. [redacted] was happy with that, and told me to go forward, if "1 [redacted] brought in the gravel it would have added another day- or two to the job. I trucked in gravel that day. August 14th [redacted] told me I couldn’t do any work that day until the shed was delivered that we had to wait. After the shed was placed on the ground [redacted] came out and had [redacted] change the angle & location of the shed. [redacted] then had to rearrange the gravel that I put down, and adjust the shed location. August 15th met with client signed contracts. August 17th excavated area for pool placement & patio area, brought in ripper, put ripper on machine and removed some rock. August 18th leveled out area filled back in. August 19th hauled 9 loads of rock off property. Large boulders weighing between 3,000 to 4,000 lbs. August 20th chipped up tree brush August 21st rain no work. Below in order are the issues that [redacted] references in her letter that I have addressed. I have been installing fiberglass pools for over 10 years. All the pools in my portfolio are of pools that I have installed. [redacted] told me she was eager to get started and wanted to order the pool shell as soon as possible. I told her I would order the pool, but before we ordered the pool, we needed to complete the pool design, determine placement of the pool, take down the large trees in the backyard, dig the pool hole, and lower the pool into the hole. Since her backyard is very tight, and nowhere to place the pool while we worked I told [redacted] that the pool would be on hold, and once ready to be installed we would order the pool. I confirmed with the factory that the pool was available on hold. We never give customers an installation deadline. There are variables on each job such as job site conditions, and hole conditions, that can impact the final day the pool is installed. In reference to us never adding our name on to the permit. [redacted] never contacted the town of [redacted] Building Department in front of me, and never told me to add my name to the permit. [redacted] told me that her son would handle the permitting process. "2 [redacted] states she never saw a pool design. See Attached file jp 3d pool design.png, jp option 1 .png, & jp option 2 png . [redacted] mentions that she had only decided to pay for the pool shell on August 4th, at no point did she tell us, until she cancelled the job on August 21th that she had only decided to pay for the pool shell, and she had us working at her house performing various jobs in her backyard in preparation for her pool. August 6th [redacted] wanted to meet around 5:00 pm. I had an emergency call at a medical pool facility that I manage at 4:45 pm, I contacted [redacted] and informed her of the emergency pool call, and that I would contact her when I was done. When I contacted [redacted] at 8:04 pm she told me she had been waiting until 7:00 pm that she had plans we would meet in the morning at 8:00 am, which we did. [redacted] mentioned that I brought a horse trailer filled with supplies. We do not own a horse trailer. The “horse trailer” is a black utility trailer; the trailer is not intended or used for horses. The black trailer is a work trailer, filled with various supplies and tools to help us work efficiently and as quickly as possible when completing jobs for our customers. The black utility trailer was never kept on [redacted]’s neighbor’s lawn or their driveway. We bring this trailer with us to jobsites and leave the trailer on site until we are done with the project. I do not know why [redacted] is unable to reach my insurance agent. I have two insurance companies that handle my business insurance. At [redacted] in [redacted] at ###-###-####, and [redacted] & [redacted] at ###-###-####. I supplied [redacted] with my insurance certificate. See Attached file jp insurance cert jp.pdf [redacted] told me she got a price of $2,000 to remove 8 trees from the arborist. I told her I would remove 8 trees for $2,000. Normally I would charge $4,300. [redacted] never paid for the tree work. [redacted] states that we took two trees down and spent the rest of the day cutting firewood to sell each day. We cut trees down and cut them into large pieces to remove from the property, we did not cut them into firewood to sell. Ninety nine percent of the trees were removed from her job site by machine, they were too large to handle by hand. We did not take [redacted] out of her office many times to discuss the pool during the day. She kept coming out of her office to make changes. [redacted] purchased a pool house from [redacted]. She states they told her they would install the pool house for around $200. I did not tell [redacted] that it would be under "3 $200 for the gravel. I told her it would be cheaper for us to install the gravel since we have machines on site. Gravel costs more than $200 for the material, not including delivery. The $970 was to excavate the area, remove boulders, level the area, compact it, set it up for gravel, gravel base, leveled gravel base, and filled area in with dirt to make area accessible for [redacted] to install the pool house. We also removed trees to install the pool house See Attached file jp pool house.jpg the site in question needed additional work that they did not plan on here is a written pool house estimate form the company for the pool house install see notes from below: John, For a 10X14 Cape Cod style shed with a set of double doors in front, a single side door, and cupola w/ weather vane the price would be $4500 not including taxes. for site work we figure $300-900 depending on how flat the site it and what kind of preparations are required. On a level area normally a shed of this size would be around $600 for site preparation. If you have any questions give us a call. Thank you, [redacted] & [redacted] Phone# ###-###-#### [redacted] knew and agreed to all the trees that came down, the additional $880 was for trees that were removed for the pool house. When I met with [redacted] on August 15th I brought stapled contracts to [redacted] for the pool shell, spa shell, and basic installation for the pool & the basic installation for the spa. She signed all the contracts and lost them. I resupplied her copies. I have been in business for a long time and bring two sets of contracts that are stapled. One for the client, and one for myself. I would never present unstapled contracts to a client. It is unprofessional and impractical. "4 [redacted] never told me she was unsure about the spa shell, she changed her mind various times about what model spa shell and whether or not she would order one. She ultimately cancelled the spa shell. There was no reason for me to ask [redacted] the same questions on August 15th I documented our conversations by text, and notes, as I do with all my customers. When we hit rock, it should not have been a surprise to [redacted]. At our initial meeting I spoke to [redacted] about the strong possibility about hitting ledge, since their was evidence of rock all around property. I would most likely need to drill and blast. Her home sits on top of ledge, and I confirmed with developer and builder of the neighborhood that her lot had the most ledge compared to the other homes in the neighborhood. On August 17th I delivered the ripper and attached the ripper to the machine, and pulled on some of the rock. I told Jeaanie to completely remove the ledge would cost between $10,000 -$15,0000. [redacted] asked me how I would handle the ledge. What would I do if this was my home, and I advised her what I would do would be raise the pool up, to have less rock to break and offset the cost. I never would of said the rock was too thick to rip or blast I have handled various jobs with different types of ledge. I have the proper tools to get through the ledge. Ledge is not included in my basic pool installation price. Ledge prices are always additional fees and clearly outlined in my contract. I spent part of the week of the 17th to 21st modifying the pool hole, and built a wall base that we agreed too. I excavated the area for forms for base of wall, installed forms, installed base material, & compacted areas in forms, & around forms to stabilize area for wall, and backfilled area for pool. I would not spend a week or any time doing work on a client’s home that they did not agree too. I did not leave early every day. I arrived at the job site daily by 8:30 am and would leave between 3:00 pm & 4:00 pm typically. Many times before 8:00 am I would be at the quarry picking up materials, and or loading the truck for the day, and when we would arrive back at the shop, would put away materials. I am unsure how [redacted] can determine that my prices were ludicrous at best. I find compared to other people in the industry that my prices tend to be below other companies that work in the same industry. [redacted] mentions that I left her yard like a disaster zone. I was unaware that she was going to cancel the job and be told to leave. Regardless we left the yard in a decent "5 condition. When we left we had an in progress excavated area for a pool and wall. We had removed trees, and installed a pool shed. There were areas of the lawn that where left intact. Typically once the pool is installed and installation completed we can and have installed for many people, sod, or re-grass seed lawns for people. Many parts of her grass when we arrived was dead from lack of water. The wall that we started per [redacted]’s request she states sits directly in front of her porch. The wall is 10 ft off the porch, and we did not move the pool closer to house. We stayed within the exact dimensions of the permit. The blocks we ordered from [redacted]. On August 18th [redacted] of [redacted] approved a discount of $135. I gave [redacted] the information that the credit would be $135 not large at all. [redacted] agreed to move forward with the [redacted] block. We cancelled the [redacted] blocks as they were in transit to her house, the day she cancelled the job. Yes we did order the pool shell from [redacted], We are set up as a dealer. [redacted] signed contracts for a pool shell, spa shell, and basic installation for the pool & the basic installation for the spa. install pool and under no circumstances was I allowed to work with someone else. After being in business for over 15 years, in my professional opinion the damage to her yard is not unnecessary or extensive. There is no damage to her yard, her yard was in progress for a swimming pool, patio area, and wall. [redacted] mentioned that we scammed a couple in Trumbull for over $100,000. We have never scammed anyone. Projects can go over $100,000 for a pool. Clients tend to add extras once we get on site. Such as adding sod, outdoor kitchens, additional pavers, etc. We have never changed our company name. We have been operating as Diamond Pools LLC since we have opened. We had no intention of scamming [redacted], nor did we scam her. We were working with her to install her pool when she decided to cancel the job. Which is evident on various levels. We removed trees at her home, excavated an area for a pool, assisted in a pool shed installation, prepped and installed a wall base, ordered a pool shell, ordered a spa shell, and ordered blocks for a [redacted] wall. Police are filling paperwork for an arrest warrant. We have spoken to an attorney & the police who has advised us that this is not a criminal matter it is a civil matter and police do not get involved with civil matters. "6 We have attempted to resolve this matter with [redacted] and give her a credit for the remaining work that was not completed. [redacted] refuses to meet with us and sign a release, releasing us from the job and any additional financial obligation. We do not ignore calls from police, her son, her secretary, or herself. We have spoken to the police when they called us about this matter. At this point, since we have been unable to reach a resolution with [redacted]. All our correspondence with her has been by email. Pool Shell Purchase Contract jp shell purchase 1 of 6, jp shell purchase 2 of 6, jp shell purchase 3 of 6 jp shell purchase 4 of 6, jp shell purchase 5 of 6. & jp shell purchase 6 of 6 Basic Pool Installation Contract jp basic pool installation 1 0f 8, jp basic pool installation 3 0f 8, jp basic pool installation 5 0f 8, jp basic pool installation 7 0f 8, & jp basic pool installation 8 0f 8 jp basic pool installation 2 0f 8 jp basic pool installation 4 0f 8 jp basic pool installation 6 0f 8 "7 Sincerely, Brittany D[redacted]