I custom ordered a set of wheels, and after waiting longer than 4 weeks (the time the website states that it takes to make each set of 4 wheels, and I only ordered 2 wheels, is 2-3 weeks) I received a couple beat up boxes with no packing on the wheels, and dents and scratches on the edges of the paint. other than that, the wheels were not what I ordered. instead of a flat lip, they made them with a step lip and they have a huge seam running halfway across them. I can not put something so unsightly on a show car. and when I called customer service, I was referred to an email. 8 days, and another email later, I finally got a reply. It said that the owner of the company was out of town till Tuesday but they would forward him my email. I still haven't received a email back to resolve my issue. the first set that I ordered from them were prompt in delivery and were the right dimensions, but they came slightly dented and scratched because Diamond Racing Wheels does not like to splurge on even the tiniest bit of bubble wrap or tissue paper, or even a strong enough box to hold the wheel. I'm now out 300 dollars because of a slight mix up in production that they won't fix, and have two different half sets of wheels. One of which I cant use. I will never patron this business again if I can avoid it.
I custom ordered a set of wheels, and after waiting longer than 4 weeks (the time the website states that it takes to make each set of 4 wheels, and I only ordered 2 wheels, is 2-3 weeks) I received a couple beat up boxes with no packing on the wheels, and dents and scratches on the edges of the paint. other than that, the wheels were not what I ordered. instead of a flat lip, they made them with a step lip and they have a huge seam running halfway across them. I can not put something so unsightly on a show car. and when I called customer service, I was referred to an email. 8 days, and another email later, I finally got a reply. It said that the owner of the company was out of town till Tuesday but they would forward him my email. I still haven't received a email back to resolve my issue. the first set that I ordered from them were prompt in delivery and were the right dimensions, but they came slightly dented and scratched because Diamond Racing Wheels does not like to splurge on even the tiniest bit of bubble wrap or tissue paper, or even a strong enough box to hold the wheel. I'm now out 300 dollars because of a slight mix up in production that they won't fix, and have two different half sets of wheels. One of which I cant use. I will never patron this business again if I can avoid it.