All of these items were addressedWe replaced her carpet and as of today I only have one service request that was submitted yesterday for vertical blind slatesI am not aware of any other open service request for Ms*** Thank you!
From: *** *** [mailto:***] Sent: Wednesday, May 13, 11:AM To: *** *** Subject: RE: Revdex.com Complaint ID#***; *** *** *** This person was a resident in our apartment communityThey are now vacated from the community as of 5/2/Their notice
was accepted and they were released from their contract responsibilities Best Regards, *** *** *** * *** *** *** Diamond Ridge *** *** **
*** *** ** *** O: *** *** | F: *** *** E: *** Apply online! Visit us at ***
Good Morning, I am the new property manager who took over 1/26/15. I have reached out to [redacted] to find out if she may have any additional issues we need to address. As far as the complaint below, all security lighting is working and there have been no reports of break...
ins or suspicious activity since I've came on board. Thank You. [redacted] | [redacted]DIAMOND RIDGE NORTH[redacted]O: [redacted] | F: [redacted]E: [redacted]
All of these items were addressed. We replaced her carpet and as of today I only have one service request that was submitted yesterday for vertical blind slates. I am not aware of any other open service request for Ms. [redacted].
Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted],
I personally have communicated on a regular basis with these residence regarding all the constant service requests [redacted] and [redacted] have submitted to my office. I have back up showing all their service request have been completed. I just went to follow up with them again because I...
did not show any current open service request for their apartment. The [redacted]’s did get a fully renovated apartment with brand new black appliances, two-tone paint, and upgraded flooring and lighting features. They do have all of these features with no defect and that is what they are paying a rent premium for. Keeping in mind this is a 35+ year old property, I’ve explained to the [redacted]’s that there are going to be small cosmetic things that we cannot do anything about. As of today, I walked the apartment with [redacted] and the only items she pointed out to me and my maintenance supervisor ([redacted]), was minor peeling in tub, chipping paint on a couple door frames, and a 2 inch missing baseboard under the dishwasher. She is insisting on doing the touch up paint herself, and resurfacing vendor has been scheduled to re-do her tub. We are also going to schedule to have our painters take care of the touch up on the door frames.
I offered them the option to break their lease if they honestly are not happy with their apartment. At this point [redacted] said they do not want to move out and are happy with their apartment.
Please let me know if you need any further information regarding this situation.
All of these items were addressedWe replaced her carpet and as of today I only have one service request that was submitted yesterday for vertical blind slatesI am not aware of any other open service request for Ms*** Thank you!
From: *** *** [mailto:***] Sent: Wednesday, May 13, 11:AM To: *** *** Subject: RE: Revdex.com Complaint ID#***; *** *** *** This person was a resident in our apartment communityThey are now vacated from the community as of 5/2/Their notice
was accepted and they were released from their contract responsibilities Best Regards, *** *** *** * *** *** *** Diamond Ridge *** *** **
*** *** ** *** O: *** *** | F: *** *** E: *** Apply online! Visit us at ***
Good Morning, I am the new property manager who took over 1/26/15. I have reached out to [redacted] to find out if she may have any additional issues we need to address. As far as the complaint below, all security lighting is working and there have been no reports of break...
ins or suspicious activity since I've came on board. Thank You. [redacted] | [redacted]DIAMOND RIDGE NORTH[redacted]O: [redacted] | F: [redacted]E: [redacted]
All of these items were addressed. We replaced her carpet and as of today I only have one service request that was submitted yesterday for vertical blind slates. I am not aware of any other open service request for Ms. [redacted].
Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted],
I personally have communicated on a regular basis with these residence regarding all the constant service requests [redacted] and [redacted] have submitted to my office. I have back up showing all their service request have been completed. I just went to follow up with them again because I...
did not show any current open service request for their apartment. The [redacted]’s did get a fully renovated apartment with brand new black appliances, two-tone paint, and upgraded flooring and lighting features. They do have all of these features with no defect and that is what they are paying a rent premium for. Keeping in mind this is a 35+ year old property, I’ve explained to the [redacted]’s that there are going to be small cosmetic things that we cannot do anything about. As of today, I walked the apartment with [redacted] and the only items she pointed out to me and my maintenance supervisor ([redacted]), was minor peeling in tub, chipping paint on a couple door frames, and a 2 inch missing baseboard under the dishwasher. She is insisting on doing the touch up paint herself, and resurfacing vendor has been scheduled to re-do her tub. We are also going to schedule to have our painters take care of the touch up on the door frames.
I offered them the option to break their lease if they honestly are not happy with their apartment. At this point [redacted] said they do not want to move out and are happy with their apartment.
Please let me know if you need any further information regarding this situation.