From: Jim C*** Sent: Thursday, August 04, 3:PM Subject: ***The customer was not late on payment but failed to pay the correct amount Since he had a balance on the account he was charged a late fee Customer called in asking about why he was charged late fees when he
mailed his check out on timeHe hung up on me before I could try to calm him down and advise him we would look into it Unfortunately the customer will not answer when we call and we have left multiple messages on his answering machineWe have also mailed him several letters without a response Please advise the customer to call in and ask for a manager so that we can resolve this issue The number he should call is 509-747-9376. Thank You,Jim C***General Manager
No reason listed to respond to
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
From: Jim C*** Sent: Thursday, August 04, 3:PM Subject: ***The customer was not late on payment but failed to pay the correct amount Since he had a balance on the account he was charged a late fee Customer called in asking about why he was charged late fees when he
mailed his check out on timeHe hung up on me before I could try to calm him down and advise him we would look into it Unfortunately the customer will not answer when we call and we have left multiple messages on his answering machineWe have also mailed him several letters without a response Please advise the customer to call in and ask for a manager so that we can resolve this issue The number he should call is 509-747-9376. Thank You,Jim C***General Manager
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
No reason listed to respond to.