Diamond Tool Store Reviews (%countItem)
Diamond Tool Store Rating
Address: 1335 Old Okeechobee Rd Ste 100, West Palm Beach, Florida, United States, 33401
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+1 (561) 833-9092 |
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We agreed on a price and I paid for the product, then infomed 5 days later they cannot honor the price when I asked for shipping tracking number.
I was looking to purchase a specific Karcher Power Washer (K5 Premium Full Control Plus) and agreed to a price on 5-1-2020.
I was provided a written quote, then a receipt for payment, then a cancellation / apology could not honor price agreed to after I called 5 days later for the tracking number. The 5 day call was after an email I sent two days prior for tracking number was ignored.
All 3 files are attached.
Stop misleading pricing practices. Wasted my time and I lost 5 days on leadtime as needed prooduct ASAP.
Dear Valued Client,
We apologize for the inconvenience this has caused you. Upon research and review of your case, the Vendor, whom we distribute for, informed us that the product you ordered was 'not sell-able for retail'. We were misinformed of the distribution of the item, which is the reason why we could not successfully fulfill your order. We have contacted Vendor and have had several conversations to try to fulfill your order for you. Although we have attempted to upgrade you to another model, we understand why this has caused an inconvenience as this is the model you originally inquired of. Since this time, we have removed this product from our website to ensure we do not run into a situation like this in the future, informed you of the situation, sent an apology and promptly issued a refund. We apologize once again for the experience.
(The consumer indicated he/she DID NOT accept the response from the business.)
How does this prevent the problem happening again with other products for other consumers?
Dear Valued Client, Since this time, we have removed this product from our website to ensure this does not happen to another consumer. Please accept our apology for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
That addresses a single product. How does this response / action prevent the problem happening again with other products for other consumers?