Diamond Van Line Inc

Regarding any damages , missing or claims, we will gladly file a claim and the customer will receive reimbursement based upon basic coverage of insurance they had for their move

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept having to pay the balance of the storage. I also accept that the company agrees to give me information of the storagefacility that has my furniture. I do not accept their account about what occurred. It's a matter of prinicipal. They said I did not tell them that I could not pay until after they came to my residence. I told them in NY after I was charged double the price after they loaded up my furniture. I have paid the balance. I just want the name and contact information for the storage facility.
*** ***

We explained and put in writing,and the client signed in their own handwriting that the coverage of insurance for any missing or damaged items is cents per pdThis policy was explained before the move, once again at pick up and reiterated at a later point Full coverage insurance was offered
at an additional fee, which the client chose not to select this optionWe therefore cannot reimburse these items at the full replacement cost requested by clients claimWe did explain that a claim will be filed and they will receive reimbursement based upon the cents per pd figure

Ms *** contacted me regarding her move issues and I was sympathetic towards her situationIt did seem like there was alack of communication that had occurredI asked her to give me a figure for reimbursement and the figure she approached me with was more than the cost of her move, which was
unreasonable and frankly, a little ridiculousTherefore I was unable to honor this request I tried to address the issue, but even the request she is making through Revdex.com in unrealistic and unreasonableI wish we were able to meet somewhere in the middle, but this is not the caseI am disappointed we weren't able to amicably resolve the issue

Client had more cubic feet due to increase
in inventory. He was aware that final charges are based upon actual cubic ft and
inventory taken on the truck. We actually charged him for less cubic...

feet than
he actually had, and so therefore we took his job at a loss. We truly care
about his satisfaction and because of this, we also offered him a discount to assist
with any inconveniences. Delivery was performed with no issue . Customer’s good
were disassembled and reassembled and the basic coverage of insurance was
included . Client is referring to full coverage insurance which was never purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have recorded the transactions with Diamond van Lines representatives and can share the commentary, actual move inventory was less than what was transported, they kept changing the dimensions and measurement which they used for calculation, they resorted to threatening and extortion. I had to yeild to a settlement to get access to my stuff, they even changed the payment policy and forced me to go the bank as they only wanted to accept cash. The household goods were deliverd, few items broken e.g. dresser leg was broken, Living room corner shelf back was unhinged, bookshell plugs were missing. I had reached out to the company to claim on the same for which they have not response to my enquiry. 
 
A ll in all they do not care of customer experience, they just believe in ignoring the messages left for them.  
Regards,
[redacted]

Revdex.com:
It has been 6 months and still no insurance or resolve. Please investigate...

as this company has dozens of claims all with no resolve.
I have reviewed the response made by the business in reference to complaint ID 10004802, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer had an increase in...

price because there was additional items and therefore additional  cubic ft as well as packing materials . The customer indicated at the load day that she agreed with the price and that she was ready for delivery in VA. We do offer free storage  at the our NY location but not in VA. If the customer indicated she wanted to store at NY location we would honor it , but when folks say they are ready for delivery we ship items out because they indicated they did not need the additional storage. The customer never called the next day or so on to express there was a dispute in cost or delivery day. Only when our truck driver arrived at delivery did she indicate she had a problem with the balance and that she could not pay it. When this occurs, due to lack of communication on customer part, and we have shipped the goods and completed 90% of the move, we put the customers' items in storage at the location and we release the goods once the balance is received. As this was not our storage facility in VA, the cost of the facility falls onto the customer. We will gladly release the goods to the customer but the balance needs to be cleared before we do so. This policy among others is indicated in writing on our contracts and paperwork and the client was aware of this before during and after the initial pick and signed upon this .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I made a very simple request which was a phone call back from the business after my repeated attempts at contacting them. Their plan was obviously to just ignore me forever as this is the first and only response I have received. Instead, this absolutely unethical business owner provided me a general email address by which to send a detailed list of the items that were lost. I am furious. A phone call back is the simplest of requests. There is no way I trust this business to respond to the email they suggest. I would now like this owner to meet me in person so that we can resolve the issue.]
Regards,
[redacted]

Client did recieve delivery and was made aware and updated of any delays that were out of our control. 
 
Increase in cost occurred due to increase in Inventory and volume. When client was given an estimate  by phone they  were made aware that final cost is...

based upon actual volume and inventory. They agreed to the new cost and signed upon it on our paperwork prior to us starting  the job. They had an opportunity to cancel if they did not agree to new charges and no money would be taken. In this event we would refund the original deposit . The selected  to proceed with services .

Unfortunately not all the facts stated by client are correct and /or accurate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive all of my things. I did not have a number to contact anyone for an update, all of the numbers I was given were disconnected after One months of service. I was able to get the so called owners number from my call  log when they picked up my things, and began calling on a personal line. When I did get through, there was no update given. As a result I am out $5000 ni taxes because they failed to meet there delivery window. 
 
Regards,
[redacted]

We apologize for any inconvenience , especially any damages or missing items as we strive and pride ourselves on excellence.  Once client submits in writing what the damages are, along with photos of said damages, we will gladly offer them reimbursement based upon the basic coverage of...

insurance that they had for their move.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am not happy with the response only because we are not having any luck with the NY office responding  any longer to our messages.  How exactly do we file a claim if we have no idea where to send the information to.  I also do have a string of emails from [redacted] in you NY location stating that they are blaming the damage on the delivery drivers, which is not the case.  They delivery drivers did not damage any of the product moving into our home, all was damaged as it came off the truck. I need the contact to someone that can actally asisst us filing our claim.  Do we send vial email or mail.  either way still need contact info.  As stated before we are getting no help from the NY brank.  [redacted] is the name I have, and whoever his boss is, he refers to him in his emails.  
 
Regards,
[redacted]

All additional charges at delivery that can come up are listen on our company paperwork. While we may have not reiterated these costs, several times,  it is responsibility of our client to read the terms of the estimate. In those terms it indicates, that if there is no access for a semi truck...

or any sort if limited access art delivery  , a shuttle charge , long carry charge may apply. 
 
Regarding the claim, we were unable to locate those items , and as a result a claim needs to be filed. This can be done by sending a full list of what the missing or damaged items along with photos of the damages items to [redacted] Once received, we will assess the claim at the basic coverage of insurance that the client had complimentary with the move and eventually get reimbursement their way. It will most likely be less than what the client is asking for .

Review: On Jan 28, 2014 I hired Diamond Van line to move goods from Mineola NY to Delray Beach Fl. I was given an in home estimate. I paid a deposit. On the moving day, 2/4/2014 they showed up 4 hours late and did not finish until 8:30pm at which time they could not put half of the goods on the truck that was included in the original estimate, plus none of the items from a storage unit that was also included on the original estimate. Additionally, they charged me an extra $3700+ after loading my goods on the truck. The office was closed at that time so a complaint or negotiation could not be made. I was told the goods would only be transported by their company and they would be in Florida within 5-7 days. I later found out it was placed in an unknown storage facility. Then loaded unto another truck and unloaded by laborers hired from Craig's list that morning.

The next day I had to throw away most of my furniture and other goods because they would not come back to get them without an additional charge, plus I had to drive to Florida so I would be there in time for the delivery and avoid the company placing it in storage, charging me for said storage and leaving me to arrange for yet another company to pick up and deliver at my charge. So of course I felt an urgency to get to Florida in order to avoid this.

Meanwhile, no accommodations were made to pick up goods left in the storage unit that was suppose to be picked up and was included in the original estimate.

Three weeks after they picked up my household goods I was still waiting for my delivery in Florida with no delivery date given. They did agree to pick up the items from the storage unit, at no additional charge, if I agreed to allow them to cut the lock off the storage unit. I would not agree and told them if they gave me a pick up date I would arrange to met them there. After waiting three weeks for a pick up date and a delivery date, I made arrangements to fly to New York to deal with the storage unit that had now cost me an additional $1,000. I informed Diamond in NY of the dates I would be traveling to NY and requested a pick up day in NY during that time frame. I received no reply. I filed a complaint with the US DOT because they were ignoring my calls, lying to me about when it would be delivered and had charged me an additional 134% above the original in home estimate and left 40% of my furniture behind, that was included in the original estimate.

The day before I was to leave to go to NY to deal with the storage unit I received a call from an unknown company, OCO transport demanded to deliver the goods that day which I could not do because I live in a gated community and needed to provide security with specific information, which usually needs 24 hour notice which I had told Diamond numerous times. Consequently, I had to cancel my non-refundable flight to New York and accommodate the delivery the next day.

When the goods arrived I was surprised to see an Allied Van Lines trailer and an OCO Transport tractor hauling it at my driveway. I was told the truck my goods were put I would be the only truck it would be on. This was not the same trucker nor the same company. My belongings were thrown on the truck in a pile. Boxes marked fragile were smashed and broken. Clothes boxes had been opened and contents missing. Tool box untaped and power tools missing. Gaming systems gone. An empty safe had evidence of trying to be forced open. Numerous items did not get delivered and an antique drafting table, essential to my work, that I had specific told them I did not want to be dismantled had been dismantled and the bottom half missing thus rendering the drafting table useless. Furniture scratched, not wrapped and dirty. My steel bed frame broken beyond use. Bicycle, new commercial hand truck, which I insisted to the delivering driver was the one he was using as I had placed a US flag sticker on it before loading and was identical to the one he was using, metal shelving all missing. The list goes on.

As for the storage unit, they refused to honor their agreement to pick the goods up and delivered at no additional charge because I had filed a complaint with the US DOT after numerous unreturned calls, no delivery dates, and broken promises all at a price that was more than double the original in home estimate.

The company has admitted to having the bicycle, the new hand truck, metal shelving, missing boxes. They deliver to someone else in Florida. Twice they have promised to deliver, twice they have not shown up or called. I have spoken with [redacted], the owner, [redacted], the manager in NY, [redacted] the other employee in NY, the salesman, [redacted], in NY to no avail.

In fact, when I complained to [redacted] about the overcharge his response was, "Your ex husband paid for the move so what do you care what it cost?" That is not the point and frankly, none of his business. Their lack of integrity is disgusting.

At this point, none of the above mentioned employees/owners of Diamond Van Line, LLC will return my calls or even give me the courtesy of letting me know their intentions. I feel at this point my goods were purposely damaged and misplaced out of spite because after much frustrations, broken promises and overcharges I filed a complaint.

They claim they do not receive my emails. Yet managed to charge my credit card which could have only happened if they received my emails.

I was not given the brochure that explained my rights at the time of the quote or the pick up. I was unaware of it's existence. If I had I would have exercised them. I have no experience hiring movers and feel this company has had 20 years to perfect this scam.

Now, even though they have admitted having some of my goods they refuse to deliver and I believe, intend to just pay .60 cents a pound because it is cheaper and easier for them. While being more vindictive to me. The office manager in New York even commented that if I had not filed a complaint I would have received all my goods and had my storage unit picked up and delivered at no additional charge. How is it no additional charge when they overcharged me $3700+ dollars and did not do what they were paid to do.

I contend had they done the job they were hired to do, in a timely and professional manner there would have been no need to file a complaint.

The only reason for hurrying to make the delivery was because a producer from ABC's 20/20 contacted me about this incident and I was to do an interview with them. Once the goods were delivered the interview was of no use to the Producer.

Now my only recourse is an expensive legal battle that [redacted] frankly stated would cost me more than my goods are worth. He asked me for a number. I sent he an itemized statement of what the move was suppose to have cost and what it actually cost not counting damaged items. He told me I was unreasonable even though I had not asked him for the full amount. There was no negotiation nothing. His response to was "from a marketing stand point the damage had already been done so there was no incentive for him to make it right." I offered to print a statement that said his come had righted the wrong but that did not interest him.

Instead their answer is to ignore my calls, not deliver my missing goods, deny receipt of my emails, provide me for their mediator/arbitrator's information. I contend they now the only answer is a lengthy and costly legal battle and they are banking on I'll walk away from. This should not be an acceptable solution by any licensed company. This move that was to cost $3000 has now cost over $13,000 in additional expenses, lost goods, discarded goods because they were unable to fit on their truck and refused to pick up, an additional flight, truck rental, gas and lodging to move goods they were paid to move. Not to mention damaged goods, aggravation, inconvenience and emotional and physical damage to my health and welfare caused by the stress of dealing with this dis picante company. Frankly, it would have been better all around to have sold off or donated every thing and bought all new in my new home. All because the research I did on the company I hired in New York did not show the bad reviews and claims against the parent company in California. Which I might add I did not know about until the day of my move. I would never had hired a California company to move my goods from New York to Florida! I believe, that is exactly why I was not informed of that information.Desired Settlement: I want my goods delivered, an apology from the owner and New York office and a certified cashier's check for the overcharge and fair payment for damaged and missing goods.

If life were fair This company's license would be revoked.

Business

Response:

Ms [redacted] contacted me regarding her move issues and I was sympathetic towards her situation. It did seem like there was alack of communication that had occurred. I asked her to give me a figure for reimbursement and the figure she approached me with was more than the cost of her move, which was unreasonable and frankly, a little ridiculous. Therefore I was unable to honor this request. I tried to address the issue, but even the request she is making through Revdex.com in unrealistic and unreasonable. I wish we were able to meet somewhere in the middle, but this is not the case. I am disappointed we weren't able to amicably resolve the issue.

Review: I used Diamond Van Line to move my belongings from New York to Los Angeles. When the truck arrived, the movers attempted to deliver boxes and a recliner that were not mine. They asked me to verify that the boxes were not mine by cutting open the boxes and having me look through the items. I expect that the same was done to my boxes as they did not arrive with the same careful packing that I had ensured was done for each of my boxes and many looked like they had been ripped open and sorted through. I also expect that this is why several of my boxes did not arrive, somebody had looked through the boxes and decided that they wanted to keep the items they saw. A hand made, custom built bench also did not arrive. After several phone calls to Diamond Van Line where they assured me that they would look into this matter and try to locate my belongings, I stopped receiving responses to my calls and messages. Several of the phone lines that I had been provided have now been disconnected. It has now been nearly 4 weeks since the delivery of my belongings and thus 4 weeks that Diamond Van Line has known that we were missing items and has failed to offer any kind of solution.

Additionally, we were called 24 hours in advance of the delivery of our goods to let us know that there was a $350 additional charge to deliver to Santa Monica... they have known the delivery address since the day of the move from New York, so why would this not be included in the estimate of charges? The 3rd party that was handling the local delivery, [redacted] of Call Me Van Line Inc, was extremely rude over the phone and held my possessions hostage, threatening to drop them off somewhere random unless we paid the full balance due that day PRIOR to delivery. Why would any competent person pay a remaining balance prior to the delivery of goods? I was forced to agree to the additional $350 fee just so I could receive my items the next day. This should have been clearly communicated to me from Day 1 and there would have been no issue. Additionally, I signed a contract with Diamond Van Line, not Call Me Van Line... why was I not informed that there would be a 3rd party involved in the delivery? It seems as though communicating clear expectations is at the crux of the fault here.Desired Settlement: Refund may not be the right word. What I would like to happen is for someone from the company to call me back so that we can have our goods located and delivered. I realize this is unlikely at this point so if this is unable to happen, I would like compensation for the lost items. I would also like Diamond Van Line to cover half of the additional delivery charge ($175) for their failure to communicate this charge and their attempt to hold my possessions hostage. I believe that a full refund of the $350 is the fair resolution, but I am a reasonable person and thus will agree to split that cost.

Business

Response:

All additional charges at delivery that can come up are listen on our company paperwork. While we may have not reiterated these costs, several times, it is responsibility of our client to read the terms of the estimate. In those terms it indicates, that if there is no access for a semi truck or any sort if limited access art delivery , a shuttle charge , long carry charge may apply.

Review: I had contracted diamond van lines to move my household from Jersey city NJ to Jacksonville florida, I had multiple discussions, quotes from the company and worked with them to finalize the quote which was arrived by finalizing the list of articles move. Through out the process I was assured my pricing is per the items identified in the list of the move which was arrived at 430 cubic feet charged at 2.90 dollars per cubic feet and advised that additional items would be charged at the same rate. The sales rep was very cordial and kept assuring that Diamond van lines is good trusted name and they do not resort to malpractices.

While I was assured when we talked that the quote is binding as long as I do not change the list of items, during the day of the move I had five items less, (1 less big suit case, 1 less small suit case, 1 less coffee table, 2 less boxes ), no additional items were added, however I was being asked to pay more. Some how the movers on ground now came up with higher volume and demanded more money.

I reached out to the company advising them that I have a signed copy from Diamond van lines representative of the list of items loaded which was less from the original quote and would be happy to get the same audited when this is delivered to understand the variance. I have trusted the company to go ahead and contract them, while I consider myself as a reasonable person, it is very disturbing when the terms are being changed. Our agreement was that I have to adhere to the list and there would not be change in price.

I have tried reaching the sales rep with no success over phone and no response to email. Every time another person call me with a new threat.

1. After the load was collected in NJ, after 30 mins someone representing the company (tel no below) He threatened that the goods would not be despatched unless I pay him 400 dollars more. He said he is incharge of delivery and does not care whoever be it [redacted] who is only a sales rep. I was totally appalled by the duress which was being applied as if my stuff was held hostage

2. Received another call from [redacted] who again called saying I had underpaid the consigned 70% of pick amount as required by the contract? She insisted that I owed total 1800 Dollars for my shipment and 70% approx 1200+ is due now, I told her I had paid 70% of contracted amount even with my list of items being less than what I had contracted.

When I asked her what was the volume I was being charged for she had no information, I also told her the mover who had showed up kept giving confusing inputs:

- They kept saying each line in the truck was 175 CC feet and my load was first 575 than 600 asking for 1000+ as the 70% amount

- When I asked the trucks dimension they gave confusing answer, 12 feet ht, 10 ft width with each line 1 ft wide which does not multiply into 175CC, each time I was confirmed three lines were filled, with the above dimension each line occupies 120 CC feet, three lines adding to 360 cubic feet, even if I add a margin of 100 CC ft my load would be 450 cc feet. I have see the dimension of the truck plus verified online as well. No one seems to know how the volume magically increase from 430 to

3. Even the money calculation does not make sense, my original quote was 1147 for 430 CC even considering 600 cc, additional cc is 170, revised total should have been 170 x 2.90 = 493 addition adding up with 1640. Not sure where 1800 dollars and 1260 coming from. Clearly I feel I am being taken for a ride and need a redressal

4. [redacted] also had threatened that the load was in NJ and unless I get paid the load would not be put on a truck if I do not agree to pay the demanded amount they will not ship and I have to take over the load myself and make alternate arrangements.

5. I asked the reps calling me to connect me with a manager susan or owner [redacted], each time they give me a different reason, they have not shared their email address and advised I should expect a call from them which has not happened for the last 3 days.

I have paid 802.92 dollars in Check, 70% of the original quote of 1147.04. dollars. I am not sure the company has charged 100 dollars advance already and deal was the rest would be settle the rest on delivery which I am expecting on 24th March 2014 or later as agreed with the sales rep

Just as I was writing this, got a call again from [redacted] where she is now saying that the load is now enroute to Jacksonville and delivery is scheduled today, this is a surprise again as earlier I was told this was not due until 24th. They still have not resolved the billing and am being advised that I should expect a call from the manager

I am increasingly frustrated with this experience and need to engage a higher authority figure in the organization or approach a formal authority to resolve this. As I have said I have a signed copy from their agents confirming the list being less than original list which was quoted. I can understand minor changes but clearly what I am experiencing is beyond words.

Issues:

-I am appalled by the despatcher someone called [redacted]) attitude and how he communicates. He threatened that the goods would not be despatched unless I pay him more. He said he is incharge of delivery and does not care whoever be it [redacted] who is only a sales rep.

- Continued threats on goods that it would not be delivered

- In contrast to what they advertise and communicate as terms, the Furniture was not disassembled with the exception of the bed and the recliner, all of it was padded and loaded directly into the truc

- TV was packed in padding and not in a box as advised earlier

- representatives showed me the charge sheet of supplies for the furniture padding and advised there would be additional charged, when I told them to tell me that the furniture packing was included per our conversation he did not pursue it further

- Was asked to pay for insurance which was included in the quote.Desired Settlement: I wish to get to the bottom of this to avoid any discrepancy and need confirmation that these would be delivered, but being threatened under duress is not ethical practice. Need help to resolve this pls to get the good delivered.

Business

Response:

Client had more cubic feet due to increase

in inventory. He was aware that final charges are based upon actual cubic ft and

inventory taken on the truck. We actually charged him for less cubic feet than

he actually had, and so therefore we took his job at a loss. We truly care

about his satisfaction and because of this, we also offered him a discount to assist

with any inconveniences. Delivery was performed with no issue . Customer’s good

were disassembled and reassembled and the basic coverage of insurance was

included . Client is referring to full coverage insurance which was never purchased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have recorded the transactions with Diamond van Lines representatives and can share the commentary, actual move inventory was less than what was transported, they kept changing the dimensions and measurement which they used for calculation, they resorted to threatening and extortion. I had to yeild to a settlement to get access to my stuff, they even changed the payment policy and forced me to go the bank as they only wanted to accept cash. The household goods were deliverd, few items broken e.g. dresser leg was broken, Living room corner shelf back was unhinged, bookshell plugs were missing. I had reached out to the company to claim on the same for which they have not response to my enquiry.

Review: I was moving from San Pedro, CA to Fort Myers. I contacted Diamond Van Line and spoke to the dispatcher. At that time, he came over to my apt and gave me an estimate. Then he sent me a binding contract of $8,029.00 and told me everything will be taken care of. I worked for the military for 24 years and never had a moved like this one. 1/4 of my things lost and cannot be replace, because most of the lost items were bought overseas different place, EG., Europe, Korea, Japan and so on. Also, some of my things badly broken, EG., German shrunk, china cabinet, vases, figurines and so on. Believed me, this moved was a nightmare. At the time of movement 26 Nov 2012, the dispatcher contacted me and told me that I have to give him more money and he will take my deposit $416.00 plus around $2,000.00. I am so disappointed, because he told me that his estimation is always correct and promised me an excellent moved. The packers forgot some of my things at the apt and I had to call to have another pick-up which was the next day. When they got at destination they handled my things like they don't care dropping things all over the place. They told me they have no time. I didn't get a chance to go over the inventory. I am so upset and called the dispatcher and he told me he will handled this claim in-house, because it will take less time rather than go through their insurance company. I think around Mar of this year he contacted me with a settlement of around $200.00. I told him that is not good enough and how about my missing things. In another week he found my lists and offered around $350.00. I don't know how he came up with that price. This is not acceptable. Any help you can give will be highly appreciated. I have very expensive things and I hope they didn't handled my things in that matter. I have so much to say that words can't described. Thanks and have a wonderful dayKowsilla [redacted]Desired Settlement: I would like replacement, which would not happened. I wanted a reasonable settlement and the extra money he asked for on the date of pick-up and not in the contract. I was scared that my things would not get moved and I will be stranded.

Business

Response:

I did an estimate for the customer and I came up with the

figures based upon certain amount of services, packing requested and volume.

I emailed her the quote based upon the items I saw in the garage AND

house and the packing I felt was necessary. Later I received a call from the customer she told me that she had sorted the

items that she had shown me in the

garage and that most of it wasn’t to be going. Also, she would only need half of the packing that

I had originally estimate.

Review: Diamond Van Lines in NY, Diamond Van Line NY 77-45 164 Street, contracted to move my furniture from Yonkers, NY to Spotslyvannia, VA. I was quoted one price, when the movers came and packed up my items. The movers came as scheduled, proceeded to wrap up my furniture even though this was suppose to be a same day state to state move. I was told they wrapped up all the furiture and was charged for wrapping and tape. At the end of the packing, I was charged double the agreed price. I was told I would get a free month of storage if I needed because I did not have an extra $1000 to give the movers. I was told they had storage. This was on 12/26/13. I was called two weeks later at 11:00 pm by one of the truck drivers to say they were on their way to my house with my furiture. I told them that I did not have $1000. The owner called me tha next day and I had to argue with him about storage. I called the offfice at the end of the month to request an extra month and was told by the owner that I had to pay my balance because they could not afford to keep people's stuff for months and months. He than told me if I did not pay my belongings would be auctioned off. I belive this company preys on woman and single people trying to move. I feel this company is holding my furniture hostage.Desired Settlement: I would like the additional month of storage and I would like my furniture to be delivered in tact. I do not not want to pay any more additional charges or hear any more made up as you go rules. I feel the I have been traumatized enough. The moving business seems to be a hostage situtaution. I beleive the intent is to get people's belongings and sell them.

Business

Response: