Diamond Van Line

Revdex.com: It has been months and still no insurance or resolvePlease investigate as this company has dozens of claims all with no resolve I have reviewed the response made by the business in reference to complaint ID 10004802, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We apologize for any inconvenience , especially any damages or missing items as we strive and pride ourselves on excellence Once client submits in writing what the damages are, along with photos of said damages, we will gladly offer them reimbursement based upon the basic coverage of insurance that they had for their move

Customer had an increase in price because there was additional items and therefore additional cubic ft as well as packing materials The customer indicated at the load day that she agreed with the price and that she was ready for delivery in VAWe do offer free storage at the our NY location but not in VAIf the customer indicated she wanted to store at NY location we would honor it , but when folks say they are ready for delivery we ship items out because they indicated they did not need the additional storageThe customer never called the next day or so on to express there was a dispute in cost or delivery dayOnly when our truck driver arrived at delivery did she indicate she had a problem with the balance and that she could not pay itWhen this occurs, due to lack of communication on customer part, and we have shipped the goods and completed 90% of the move, we put the customers' items in storage at the location and we release the goods once the balance is receivedAs this was not our storage facility in VA, the cost of the facility falls onto the customerWe will gladly release the goods to the customer but the balance needs to be cleared before we do soThis policy among others is indicated in writing on our contracts and paperwork and the client was aware of this before during and after the initial pick and signed upon this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have recorded the transactions with Diamond van Lines representatives and can share the commentary, actual move inventory was less than what was transported, they kept changing the dimensions and measurement which they used for calculation, they resorted to threatening and extortionI had to yeild to a settlement to get access to my stuff, they even changed the payment policy and forced me to go the bank as they only wanted to accept cashThe household goods were deliverd, few items broken e.gdresser leg was broken, Living room corner shelf back was unhinged, bookshell plugs were missingI had reached out to the company to claim on the same for which they have not response to my enquiry A ll in all they do not care of customer experience, they just believe in ignoring the messages left for them Regards, [redacted]

All additional charges at delivery that can come up are listen on our company paperworkWhile we may have not reiterated these costs, several times, it is responsibility of our client to read the terms of the estimateIn those terms it indicates, that if there is no access for a semi truck or any sort if limited access art delivery , a shuttle charge , long carry charge may apply Regarding the claim, we were unable to locate those items , and as a result a claim needs to be filedThis can be done by sending a full list of what the missing or damaged items along with photos of the damages items to [redacted] Once received, we will assess the claim at the basic coverage of insurance that the client had complimentary with the move and eventually get reimbursement their wayIt will most likely be less than what the client is asking for