Sirs, Regarding the complaint from [redacted] : [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passedI agreed to refund their deposit in paymentsThey have received the first paymentThey will receive the balance in the next few payments Thank youRegards, Crystal Sunrooms and Remodeling
Complaint: 11504682 I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. ***'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance. Regards, [redacted]
Sirs, Regarding the complaint from *** ***: I tried to make *** and *** *** happy, but that seemed to be impossible*** would say that she liked something we had done, and then the next day or so she would start to complain about some parts of it and want us to change itWe
did this on numerous timesIt was to the point that workmen did not want to return to the job site*** had told me that her ex was a master carpenter, and that was why she “noticed everything”The total contract amount was $23,000, of which $1,was for screening in one of the new patio covered areasThere was 10% of the total contract still due, $2,300, when we parted companySome paint touch up on the chimney of the house and the screening of the one patio areaTherefore, NO money is owed to the ***I am sorry that they are unhappyRegards, Crystal Sunrooms and Remodeling
General Contractor Austin, Texas ###-###-#### July 13, *** *** Revdex.com *** ** *** ***
*** ** *** Dear *** ***, In regard to *** ***’s complaint to you, I explained to ***, on several occasions, what had happened about a building permit for his project
According to the county records for Mr***’s address, his property was NOT in the city limits of Manor, TXTherefore, a city building permit was NOT requiredA city building inspector was driving from a commercial building, under construction, a couple of blocks behind the *** houseThe inspector saw the Tyvek wrap on the frame structure at the rear of the houseSo he stopped at the house to check for a building permit, and not finding one he issued a stop work noticeMr*** notified me of the stop work notice, so I contacted the city of ManorI was informed by the building inspection department that normally, a building permit would not be required on that property, but under a special agreement with the city of Manor, the Homeowners Association of Mr*** neighborhood agreed to come under the rules of the City of Manor’s building department in exchange for some city services, fire, police, etcObtaining a building permit is not an immediate process, and I had to create the plans to submit to obtain a building permitI met with Mr*** at his house to address his concernsThen on 4/29/I received an email from Mr*** stating that I will no longer need to use Crystal Sunrooms & Remodeling ServiceSincerely, *** *** Crystal Sunrooms & Remodeling
Complaint: 11504682
I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. [redacted]'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance.
Regards,
[redacted]
Sirs, Regarding the complaint from [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passed. I agreed to refund their deposit in payments. They have received the first payment. They will receive the balance in the next few payments....
Thank you. Regards, Crystal Sunrooms and Remodeling
Sirs, Regarding the complaint from [redacted] : [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passedI agreed to refund their deposit in paymentsThey have received the first paymentThey will receive the balance in the next few payments Thank youRegards, Crystal Sunrooms and Remodeling
Complaint: 11504682 I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. ***'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance. Regards, [redacted]
Sirs, Regarding the complaint from *** ***: I tried to make *** and *** *** happy, but that seemed to be impossible*** would say that she liked something we had done, and then the next day or so she would start to complain about some parts of it and want us to change itWe
did this on numerous timesIt was to the point that workmen did not want to return to the job site*** had told me that her ex was a master carpenter, and that was why she “noticed everything”The total contract amount was $23,000, of which $1,was for screening in one of the new patio covered areasThere was 10% of the total contract still due, $2,300, when we parted companySome paint touch up on the chimney of the house and the screening of the one patio areaTherefore, NO money is owed to the ***I am sorry that they are unhappyRegards, Crystal Sunrooms and Remodeling
General Contractor Austin, Texas ###-###-#### July 13, *** *** Revdex.com *** ** *** ***
*** ** *** Dear *** ***, In regard to *** ***’s complaint to you, I explained to ***, on several occasions, what had happened about a building permit for his project
According to the county records for Mr***’s address, his property was NOT in the city limits of Manor, TXTherefore, a city building permit was NOT requiredA city building inspector was driving from a commercial building, under construction, a couple of blocks behind the *** houseThe inspector saw the Tyvek wrap on the frame structure at the rear of the houseSo he stopped at the house to check for a building permit, and not finding one he issued a stop work noticeMr*** notified me of the stop work notice, so I contacted the city of ManorI was informed by the building inspection department that normally, a building permit would not be required on that property, but under a special agreement with the city of Manor, the Homeowners Association of Mr*** neighborhood agreed to come under the rules of the City of Manor’s building department in exchange for some city services, fire, police, etcObtaining a building permit is not an immediate process, and I had to create the plans to submit to obtain a building permitI met with Mr*** at his house to address his concernsThen on 4/29/I received an email from Mr*** stating that I will no longer need to use Crystal Sunrooms & Remodeling ServiceSincerely, *** *** Crystal Sunrooms & Remodeling
Complaint: 11504682
I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. [redacted]'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance.
Regards,
[redacted]
Sirs, Regarding the complaint from [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passed. I agreed to refund their deposit in payments. They have received the first payment. They will receive the balance in the next few payments....
Thank you. Regards, Crystal Sunrooms and Remodeling