Diamondback Dry Cleaners

This customer comes in infrequently, every other month for about a year. He always complains about something. On February 20th, 2015 at 2:26 PM he dropped off 9 laundry shirts and 8 pieces of dry cleaning. On February 24th, 2015 he came in to pick up his items, having a total of 17 pieces. We have...

the tags to prove that he picked the whole order up completely. There is a process we have to follow; we have to tag the clothes in, and at the plant the girls have to go through and match up the items with the tags. Everything matched up. We are sending you a copy of the tags and invoices. At our locations we have a sign up which says the customer must inspect the garments before leaving the premises, because we cannot be responsible for your garments once you leave.Because of the processes we follow, and the copies of the tags, we feel we cannot be held responsible for what he is saying are lost items.  Sincerely, [redacted], Manager [redacted] Location

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have never seen a company that treats their customers like this cleaners. After [redacted] response I will be one customers hard determine to keep fighting for real customer service.  All the times I thought [redacted] was trying to assist me while putting the blame on your staff and manager is crazy.  The good thing I did was never to speak to her while I was by myself to make sure proof of our conversation was being listen to.  She is a liar anow I don't trust her.  To say I always complained is a lie.  Several times this location has put creases in my jeans when I requested not to have them. Is that a complaint or is that's not providing the customer what he requested? 
The 1st day I spoke to [redacted] about the missing items she acknowledged the mistake. Stated that the young was a new employee and she would contact the customer she believes has the jeans. This took about two weeks. Question why would she do all this work to now say I recorded my jeans and I was a bad customer?  
They can provide all the receipts but I'm missing 6 pairs of jeans that was never returned. I would like the information of their insurance company to file a complaint.  I would like my complaint to stay with the Revdex.com on their file. And I have filed a complaint with the City of Gilbert.   As a customer I see why people use social media to complain about companies like Dismond Cleaners.  As a family member of 4 politican this issue will not go away. If they did this to me how many of customers has this happen to that don't have a voice 

Regards,