Diamondback Fitness

Hello,
Thank you for contacting usIt is unfortunate that the parts needed have been on backorder and I apologize the customer has had to wait for so long and was given conflicting due datesOur parts ship on containers with product from overseas and shipping and porting delays do occur from time to time
We have just received what is needed for this customer and are expediting shipping the parts today 1/9/The customer should receive them early next week
Thank you,
Lifecore and Diamondback Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
Thank you for contacting us. It is unfortunate that the parts needed have been on backorder and I apologize the customer has had to wait for so long and was given conflicting due dates. Our parts ship on containers with product from overseas and shipping and porting delays do occur from time...

to time.
We have just received what is needed for this customer and are expediting shipping the parts today 1/9/15. The customer should receive them early next week.
Thank you,
Lifecore and Diamondback Fitness

Review: I purchased a piece of exercise equipment from a mail order company in september of 2014. It arrived with a defect. Within a week I notified the company (Diamondback Fitness) and was told parts will be shipped, this was Sept. 9/23/20l4. I again contacted the company on or about

mid october and was told the part should arrive by mid-december. I again called the company on January 5 and was informed that the parts are just not available. When I questioned the company representative as to their warranty policy he said he didn't know and then ended the

conversation.

I can't understand how a warranty is not honored by this company. I would greatly appreciate your inquiry into this unfortunate matter.

Thank you for your help in this matter. sincerely [redacted]Desired Settlement: to have a correctly working exercise machine or a replacement

Business

Response:

Hello,

Thank you for contacting us. It is unfortunate that the parts needed have been on backorder and I apologize the customer has had to wait for so long and was given conflicting due dates. Our parts ship on containers with product from overseas and shipping and porting delays do occur from time to time.

We have just received what is needed for this customer and are expediting shipping the parts today 1/9/15. The customer should receive them early next week.

Thank you,

Lifecore and Diamondback Fitness

Business

Response:

Hello,

Thank you for contacting us. It is unfortunate that the parts needed have been on backorder and I apologize the customer has had to wait for so long and was given conflicting due dates. Our parts ship on containers with product from overseas and shipping and porting delays do occur from time to time.

We have just received what is needed for this customer and are expediting shipping the parts today 1/9/15. The customer should receive them early next week.

Thank you,

Lifecore and Diamondback Fitness

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,