Diana Fabrics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have all texts emails etc from the owner, no deposit was ever agreed upon nor my signature on any documents I paid this women almost in totalThere is a breach of verbal contract becuase me items where not recieved within the promised time frame and also she is using deceptive trade practices becuase I have texts of her saying several times that my items where ready to ship and they weren't sentYou never shipped them when you had all the funds and you waited to complete last minute after claims where filed, *** gave her days to reply with tracking or some type of info and she could not so they weren't readyI ordered in Feb and it is now July I do not want them or her business...I will file a lawsuit for deceptive trade practices and verbal breach of contract if this isn't resolved...Regardless of what you made, if you didn't deliver as promised I have the right to cancel my order, again if you deserve anything it should be $for fabricI will also contact the new York and Texas attorney general and also file theft by deception charges becuase she never intended to ship when stated...again I have all messages from her stating my items were ready when they actually were not of she would've shipped when all the money was avail, anything she made after the fact is not the work of her seamstress but her herself trying not to lose a claimI am dissatisfied and again if I don't recieve at least $I will be pressing charges and contacting the above agencies both online and by mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Through our store we offer pattern and clothing sample makingThe client is from out of state and made the order through numerous phone calls, emails and textsWhen starting an order we require a deposit of half the cost of the job with the rest due upon completionWe do this to cover the cost of
the material plus a portion of our workers timeThis particular customer could not afford the whole deposit and instead had made payment arrangements via different methods over a period of timeWork was startedThe patterns made, the fabric cut and the garments sewn based on the designs and specifications she gave usWe have proof of photos of the pieces made along with emails and text messages to the customer showing her the garments after completion along with the reference photos from the beginning of the jobThe customer was dissatisfied with the resulting garments due to the design of the garmentsThe designs were from the customer and a greed upon prior to starting constructionAfter the garments were completed the customer had multiple options on how to proceedShe could pay the remaining balance and receive the garments as is or discuss any changes they would like to make to the garments prior to shipmentInstead of discussing her concerns about the designs and finding a solution, the customer broke all contact with usWe tried reaching out to her multiple times to no availYes, we are still in possession of her garments and her patternsIf she would like to receive the product, she is more than welcome to pay the balance on the accountRefunding the deposit is impossibleThe deposit was put into effect to cover situations like thisWe cannot do work for freeWe cannot supply the materials for freeThe samples we make are "made to order" to each customer's specificationsWe cannot sell pre-made samplesYou cannot contract someone to build a house based off your designs then dec ide you don't like the design you created and not pay for the work but still live in the houseThat is absurdThat is exactly what the customer expects in this situationEven if that makes sense to them, the fact is we have a written no refund or exchange policy which they have signed and agreed toThe customer claims to have won two of the three charge back disputesWe were generous and did not fight against her two previous claims despite them resulting in a further financial loss on our end and not being at faultThe third and final claim we did dispute and the customer was not credited the $It was all legally and properly handledThank you for your time and help resolving this dispute

At this point we are revolving around the same points to no agreement because of hearsay and disbelief. As you yourself state, “how can you send something I don’t like,” this is the exact reason we did not send you anything in the weeks after you broke contact. There were multiple options for you at that point to discuss your concerns with the design and work with us to complete the order to your satisfaction. You cannot expect a jumpsuit to look like a wedding dress. That’s absurd.  Any concern on the quality of work or fabrics is moot as you didn’t discuss them with us. At no point did you express your concern to us. You broke contact after we completed the work. That is on you. We did the work. We agreed on the price of the work prior to starting the project. Because you did not accept the final project does not negate the cost of work. I am sorry but we cannot refund you the $650. That being said, this platform is a negotiation platform, there is no judge or jury to convince. As you are not willing to compromise, we will not respond to any further communication via this method.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] If your job was to make me custom items how can you send something I dont like, I paid for samples and patterns not just items you made min, I ordered feb [redacted] and they werent done when I filed claims 2 weeks later, I didnt contact you until may because at that point the bank couldnt help, if you were done with my items they couldve simply been sent when I filed the first claim with [redacted], everyone knows [redacted] holds the money for 10 business days while you provide them info, you provided none...so as a business that had the funds and were "done" with these so called items how could you not respond to them? Again these were made last minute the Saturday I asked to cancel if they were done before hand why could you never send pics? You keep saying they were ready to ship for 3 or 4 days before I opened claims yet could provide no evidence of that, again if you made the items after I tried to cancel or lied that they were done when they were not, thats deceptive trade practice and is illegal for a business to do. You want me to take a 650 loss when you rushedand made items after I did claims, how is that fair to me. It looks nothing like the work on [redacted], it is poorly made, the fabric cheap and no one would agree losing 650 is worth that. I tried to be reasonable and give you the 80 for the fabric as stated on the invoice but in no way do I want items WINTER items that I didnt have any creative input on to be sent to me in mid JULY. That is unfair and unethical to claim you did work when it was done afterwards to undermine my claim and cancellation! Please be a decent person and return my funds, I would rather not have to waste my time pressing charges or filing suit but at this point you leave me no choice. Dont forget I am a business too and what you did is illegal as a business texas and new york has different laws and us doing business together make both states applicable in this case, verbal breech of contract and deceptive trade, the only thing I ever signed was a cc authorization form....never did I sign a deposit agreement, a non cancellation policy, etc. What you did was a scam and the person that referred me to you doesn't even use your service anyone becausr of the same types of situations, I have her testimony taped as well as to what happened between business with you and her, all I want is my money 530 at least, not products 5 monthd later 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]