[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] & [redacted]
Dear [redacted] ,I am in receipt of your correspondence dated July 21, I have investigated [redacted] 's ConcernThe results of my investigation are as follows: [redacted] rented a vehicle from our [redacted] store in Baltimore on Friday July 7, The return date was Saturday, July 8, That rental store closes at 1:pm on Saturdays [redacted] , per her own complaint, was aware of these hours from a previous experience,Section of our contract states "If the vehicle is returned after closing hours, you remain responsible for all loss or damage to it until we inspect it at our next opening, and time & mileage and optional Service charges will continue to accrue until our next opening."Additionally, I have attached two photographsOne is the sign on the front door to the rental store, the other is the sign above the rental counterAs you can see, both prominently display Our business hours.Given the facts contained herein, a billing adjustment is not warrantedPlease Contact me at [redacted] should you have any questions.Very truly yours,James D [redacted] Risk Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: James D [redacted] did not review and terms or conditions with meHe was extremely rude, ignorant, and disrespectful lacking customer serviceHe took my email address but did not email me any contracts or correspondenceHe became increasingly rude when I was expressing my customer service experiences with him, became increasingly loud in tone, and hung up the phone on meAfter hearing this please tell me how my matter has been resolved? He told me that he would have MrPrice call me, this never happenedI found the direct number and I called MrP [redacted] who was polite and was told that he will investigate and call me on MondayToday is Thursday and I have received no call backUnfortunately, the CEO must be aware of this occurance and all other future next car patrons Regards, [redacted]
| am in receipt of your recent correspondence, and thank you for sameI have investigated [redacted] concern, the results of which reveal the following:Our entire fleet is a nonsmoking fleetThis decision was made several years due to overwhelming consumer demandWe have a cleanup fee for those who return vehicles with obvious signs of smoking.We are quite comfortable with this policy.Due to the possibility of subjective interpretation of this policy by [redacted] , however, I acquiescehave issued a full refund of $250,to [redacted] credit accountFeel free to call me directly at [redacted] should you have any questions.Very truly yours,James D [redacted] Risk Manager
I am in receipt of your recent correspondence dated April 13, 2017. I have, at your request, investigated [redacted] ***'s concerns. The results of my investigation are as follows: [redacted] rented a 2016 [redacted] on 3/23/2017. The odometer reading at that time was 29790. The fuel level was 4/8 of a... tank. The vehicle was returned on 3/28/2017. The odometer at that time was 37182, and the fuel level was 1/8 of a tank. [redacted] incurred a fuel charge. [redacted] was additionally charged a vehicle clean up fee. I have included photographs of the vehicle's Condition upon return. I will let the photographs speak for themselves.Please contact me at ###-###-#### should you wish to discuss the matter further.Very truly yours,James D [redacted] Risk Manager
I am in receipt of your recent correspondence dated March 30,2017.It appears that [redacted] is seeking a final reconciliation of her charges due [redacted] left the rental vehicle in the parking lot of a public library in Santa Monica California [redacted] advised us the vehicle was subsequently towed to an unknown location We are currently attempting to the locate the vehicleOnce the vehicle is located, and returned to Maryland, we will forward an invoice to [redacted] .Please contact me at ###-###-#### or [redacted] @ [redacted] should you have any questions.Very truly yours,James D.Risk Manager
My husband and I are rejecting the response of MrD [redacted] for several reasons We should have never been allowed to rent a vehicle that does not have a spare tire and pay a premium rateAs we could have rented any economical vehicle for under per day, that would have come with a spareWe are also rejecting the response because we were told by MrD [redacted] to purchase a total of tires from Firestone, while could only be purchased due to the merchant not having a rimWe understood that we would be reimbursed for the inconvenience of using our personal cash to buy the spare tireIf we had been informed that the vehicle did not have a spare, we would have declined using it and therefore all monies involved should be repaidOur 100% satisfaction should be upheld as we have used [redacted] several times over the past year
April 23, 2015Dear [redacted] ,I am in receipt of your recent correspondence, and thank you for sameI have reviewed the nature of [redacted] concerns as you requestedMy investigation has revealed the following:On May April 2, [redacted] rented, at her request, a [redacted] The manufacture does not equip this vehicle with a spare tireDuring a subsequent telephone conversation with [redacted] , he advised me “I hit a pothole”This was the proximate cause of [redacted] ’s concernsOur roadside assistance operator received a call from [redacted] , and a tow truck was dispatchedA fee of $was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,cash for a tireWhile our roadside assistance is a hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James D.Risk Manager
To Whom It May Concern,I received your letter dated 05/23/regarding a Complaint filed by our customerI had been in contact prior to your letter with our customerThe account was in arrears and the Customer had contacted me after first going thru Corporate headquartersI spoke with the customer and listened to her reasons for the account statusAfter speaking with my boss at Nextcar, we decided to help our customer with her situationThe decision was made and communicated with the Customer on 05/25/17.We agreed to return her car and collect a partial payment on her account due to her circumstancesWe deferred some of her payment to a later date and she picker her car up from Ine on 05/27/She has agreed to make up the difference in her payments at a later date which we worked out with the customer[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] & [redacted]
Dear [redacted] ,I am in receipt of your correspondence dated July 21, I have investigated [redacted] 's ConcernThe results of my investigation are as follows: [redacted] rented a vehicle from our [redacted] store in Baltimore on Friday July 7, The return date was Saturday, July 8, That rental store closes at 1:pm on Saturdays [redacted] , per her own complaint, was aware of these hours from a previous experience,Section of our contract states "If the vehicle is returned after closing hours, you remain responsible for all loss or damage to it until we inspect it at our next opening, and time & mileage and optional Service charges will continue to accrue until our next opening."Additionally, I have attached two photographsOne is the sign on the front door to the rental store, the other is the sign above the rental counterAs you can see, both prominently display Our business hours.Given the facts contained herein, a billing adjustment is not warrantedPlease Contact me at [redacted] should you have any questions.Very truly yours,James D [redacted] Risk Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: James D [redacted] did not review and terms or conditions with meHe was extremely rude, ignorant, and disrespectful lacking customer serviceHe took my email address but did not email me any contracts or correspondenceHe became increasingly rude when I was expressing my customer service experiences with him, became increasingly loud in tone, and hung up the phone on meAfter hearing this please tell me how my matter has been resolved? He told me that he would have MrPrice call me, this never happenedI found the direct number and I called MrP [redacted] who was polite and was told that he will investigate and call me on MondayToday is Thursday and I have received no call backUnfortunately, the CEO must be aware of this occurance and all other future next car patrons Regards, [redacted]
| am in receipt of your recent correspondence, and thank you for sameI have investigated [redacted] concern, the results of which reveal the following:Our entire fleet is a nonsmoking fleetThis decision was made several years due to overwhelming consumer demandWe have a cleanup fee for those who return vehicles with obvious signs of smoking.We are quite comfortable with this policy.Due to the possibility of subjective interpretation of this policy by [redacted] , however, I acquiescehave issued a full refund of $250,to [redacted] credit accountFeel free to call me directly at [redacted] should you have any questions.Very truly yours,James D [redacted] Risk Manager
I am in receipt of your recent correspondence dated April 13, 2017. I have, at your request, investigated [redacted] ***'s concerns. The results of my investigation are as follows: [redacted] rented a 2016 [redacted] on 3/23/2017. The odometer reading at that time was 29790. The fuel level was 4/8 of a... tank. The vehicle was returned on 3/28/2017. The odometer at that time was 37182, and the fuel level was 1/8 of a tank. [redacted] incurred a fuel charge. [redacted] was additionally charged a vehicle clean up fee. I have included photographs of the vehicle's Condition upon return. I will let the photographs speak for themselves.Please contact me at ###-###-#### should you wish to discuss the matter further.Very truly yours,James D [redacted] Risk Manager
I am in receipt of your recent correspondence dated March 30,2017.It appears that [redacted] is seeking a final reconciliation of her charges due [redacted] left the rental vehicle in the parking lot of a public library in Santa Monica California [redacted] advised us the vehicle was subsequently towed to an unknown location We are currently attempting to the locate the vehicleOnce the vehicle is located, and returned to Maryland, we will forward an invoice to [redacted] .Please contact me at ###-###-#### or [redacted] @ [redacted] should you have any questions.Very truly yours,James D.Risk Manager
My husband and I are rejecting the response of MrD [redacted] for several reasons We should have never been allowed to rent a vehicle that does not have a spare tire and pay a premium rateAs we could have rented any economical vehicle for under per day, that would have come with a spareWe are also rejecting the response because we were told by MrD [redacted] to purchase a total of tires from Firestone, while could only be purchased due to the merchant not having a rimWe understood that we would be reimbursed for the inconvenience of using our personal cash to buy the spare tireIf we had been informed that the vehicle did not have a spare, we would have declined using it and therefore all monies involved should be repaidOur 100% satisfaction should be upheld as we have used [redacted] several times over the past year
April 23, 2015Dear [redacted] ,I am in receipt of your recent correspondence, and thank you for sameI have reviewed the nature of [redacted] concerns as you requestedMy investigation has revealed the following:On May April 2, [redacted] rented, at her request, a [redacted] The manufacture does not equip this vehicle with a spare tireDuring a subsequent telephone conversation with [redacted] , he advised me “I hit a pothole”This was the proximate cause of [redacted] ’s concernsOur roadside assistance operator received a call from [redacted] , and a tow truck was dispatchedA fee of $was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,cash for a tireWhile our roadside assistance is a hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James D.Risk Manager
To Whom It May Concern,I received your letter dated 05/23/regarding a Complaint filed by our customerI had been in contact prior to your letter with our customerThe account was in arrears and the Customer had contacted me after first going thru Corporate headquartersI spoke with the customer and listened to her reasons for the account statusAfter speaking with my boss at Nextcar, we decided to help our customer with her situationThe decision was made and communicated with the Customer on 05/25/17.We agreed to return her car and collect a partial payment on her account due to her circumstancesWe deferred some of her payment to a later date and she picker her car up from Ine on 05/27/She has agreed to make up the difference in her payments at a later date which we worked out with the customer[redacted]