Diana Silva

Initial Business Response / [redacted] (1000, 10, 2016/07/22) */ I will issue her with a $refund so long as she provides me with a physical address where I can send the refund to via certified mail Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Now according to what I'm reading , there is a small sentence above the red lettering which say's that she will issue me with a refund of $40.00, via certified mail if I provide my physical address? Is that right? I did provide my physical address at the time she said she would refund my moneyHow else would she have shipped to me? That is all she would've had to do when she promised at the beginning but never kept her wordInstead I had to report her to you to get anything doneI'm still going to be out $and I really would like to get a full refund of $which is what I originally paid, and now I'm requesting the full refund for all my time and trouble having to deal with all this and being disabled doesn't helpI know she won't be happy, but I have gone through quite some trouble just to get back money for a horrible productI will wait for her response to this requestI've waited this long, I can wait some moreThank you so much for continuing to help me with this matter and I do hope she will agree and be somewhat understanding as to why I am now asking for the full refundIf she had kept her word at the beginning I was willing to accept the $but after all the trouble I've gone through I want the full $I would like this case to remain open till she settlesYou have my numbers to reach me, and you can give her my mailing address: [redacted] , [redacted] XXXXX***, thank you again for helping me, I couldn't have gone this far without youYour very good at what you do and I commend you for what you doCordially, [redacted] 7/26/

Initial Business Response /* (1000, 10, 2016/07/22) */
I will issue her with a $40 refund so long as she provides me with a physical address where I can send the refund to via certified mail.
Initial Consumer Rebuttal /* (3000, 12, 2016/07/27) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
Now according to what I'm reading , there is a small sentence above the red lettering which say's that she will issue me with a refund of $40.00, via certified mail if I provide my physical address? Is that right? I did provide my physical address at the time she said she would refund my money. How else would she have shipped to me? That is all she would've had to do when she promised at the beginning but never kept her word. Instead I had to report her to you to get anything done. I'm still going to be out $15.00 and I really would like to get a full refund of $55.00 which is what I originally paid, and now I'm requesting the full refund for all my time and trouble having to deal with all this and being disabled doesn't help. I know she won't be happy, but I have gone through quite some trouble just to get back money for a horrible product. I will wait for her response to this request. I've waited this long, I can wait some more. Thank you so much for continuing to help me with this matter and I do hope she will agree and be somewhat understanding as to why I am now asking for the full refund. If she had kept her word at the beginning I was willing to accept the $40.00 but after all the trouble I've gone through I want the full $55.00. I would like this case to remain open till she settles. You have my numbers to reach me, and you can give her my mailing address: [redacted] XXXXX. [redacted], thank you again for helping me, I couldn't have gone this far without you. Your very good at what you do and I commend you for what you do. Cordially, [redacted] 7/26/2016