[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the zero balance. $0.00
Regards,
[redacted]
This customer called into the office on 7-28-15 and stated that his family watched the tech sit in his truck walk to the door and place the invoice on it, without spraying the lawn. He then requested a manager come to his property and leave a detailed note of what was going on with his lawn and how...
we can fix it. I service call was placed to do so. On 7-29-15, the customer called into the office demanding to speak to a manager about the tech not treating the lawn. This afternoon I returned the customer's call.I began the conversation by saying the manager was out and would be looking into this Thursday or Friday and that I could help him with the GPS records. The customer told me that his family had watched the tech pull up sit in his truck walk to the door and leave the invoice on the door. He said his father walked out into the lawn and rubbed his hands through the grass an it was not even wet. I informed the customer that the tech was parked at the residence from 2:23 to 2:41. The customer then began insulting the integrity of my company. He stated he cancelled his last company because of these issue. Then he stated his was going to cancel the service once he received his free treatment.I informed him that this tech has been with us for a while and had not had any problems with him. I again stated that the truck was there for 18 minutes. Then he told me that was not true because his wife was in the back lawn for 8 of these minutes with the tech. So, now he is calming the technician was in the back lawn as before he mentioned that we just pulled up and put the invoice on the door. Since now there was a discretion I said I will just cancel the account and clear the balance and move on. The customer then hug up the phone.I have been in business for 15 years. We have GPS on all of our trucks and do routine followings with are techs. Yes, I began to aggravated when the customer started to insult the integrity of my company. Our trucks are calibrated to spray 2 gallons per minute, per 1,000 square feet. This application was done at 2 in the afternoon and I would say that it would be dry within minutes, due to the heat. Also, who runs there hands on a lawn that has just been sprayed for insects and fertilizer.This account is currently closed with a zero balance.
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When the customer called into the office to complain on 9/22/17, he was requesting a $47.00 refund. Now that he a filled a Revdex.com compliant he is now asking for $74.00. On that same day $58.00 was refunded back to the card, by our customer service rep. In order to resolve this complaint Southern Green...
is going to apply an additional $74.00 back onto the credit card, totaling $132.00. Account is currently closed with a zero balance.
Southern Green is sorry this customer has had these problems.The first notification we had about the problems were on 10/4/17 and a service call was put in and completed on 10/9/17. This year has been a very tough year on sod. We started May off with extremely high temperatures and no rain...
fall. The we began to get extreme amounts of rain. To date Jacksonville has a plus 17 inches of rain for the year. Finally, October was a very hot month and as we typically start aggressive weed control on October 1st, we have just started in November. Adding all of these issues up it make for great difficulty for lawn care. To help resolve this issue Southern Green will reverse $109.50 back onto the customers credit card. Unfortunately, we will not be able to reverse the final amount. Souther Green feels this is a fair resolution due to the extreme conditions we have faced this year.
This customer is due a reimbursement for services not rendered to his property. All of our refunds are cut quarterly through the accounting department. I am sorry this message was not relayed to the customer. I will have the a message sent to accounting to cut check immediately. I would expect the...
customer to have the check no later than 5 business day from today.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the zero balance. $0.00
Regards,
[redacted]
This customer called into the office on 7-28-15 and stated that his family watched the tech sit in his truck walk to the door and place the invoice on it, without spraying the lawn. He then requested a manager come to his property and leave a detailed note of what was going on with his lawn and how...
we can fix it. I service call was placed to do so. On 7-29-15, the customer called into the office demanding to speak to a manager about the tech not treating the lawn. This afternoon I returned the customer's call.I began the conversation by saying the manager was out and would be looking into this Thursday or Friday and that I could help him with the GPS records. The customer told me that his family had watched the tech pull up sit in his truck walk to the door and leave the invoice on the door. He said his father walked out into the lawn and rubbed his hands through the grass an it was not even wet. I informed the customer that the tech was parked at the residence from 2:23 to 2:41. The customer then began insulting the integrity of my company. He stated he cancelled his last company because of these issue. Then he stated his was going to cancel the service once he received his free treatment.I informed him that this tech has been with us for a while and had not had any problems with him. I again stated that the truck was there for 18 minutes. Then he told me that was not true because his wife was in the back lawn for 8 of these minutes with the tech. So, now he is calming the technician was in the back lawn as before he mentioned that we just pulled up and put the invoice on the door. Since now there was a discretion I said I will just cancel the account and clear the balance and move on. The customer then hug up the phone.I have been in business for 15 years. We have GPS on all of our trucks and do routine followings with are techs. Yes, I began to aggravated when the customer started to insult the integrity of my company. Our trucks are calibrated to spray 2 gallons per minute, per 1,000 square feet. This application was done at 2 in the afternoon and I would say that it would be dry within minutes, due to the heat. Also, who runs there hands on a lawn that has just been sprayed for insects and fertilizer.This account is currently closed with a zero balance.
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When the customer called into the office to complain on 9/22/17, he was requesting a $47.00 refund. Now that he a filled a Revdex.com compliant he is now asking for $74.00. On that same day $58.00 was refunded back to the card, by our customer service rep. In order to resolve this complaint Southern Green...
is going to apply an additional $74.00 back onto the credit card, totaling $132.00. Account is currently closed with a zero balance.
Southern Green is sorry this customer has had these problems.The first notification we had about the problems were on 10/4/17 and a service call was put in and completed on 10/9/17. This year has been a very tough year on sod. We started May off with extremely high temperatures and no rain...
fall. The we began to get extreme amounts of rain. To date Jacksonville has a plus 17 inches of rain for the year. Finally, October was a very hot month and as we typically start aggressive weed control on October 1st, we have just started in November. Adding all of these issues up it make for great difficulty for lawn care. To help resolve this issue Southern Green will reverse $109.50 back onto the customers credit card. Unfortunately, we will not be able to reverse the final amount. Souther Green feels this is a fair resolution due to the extreme conditions we have faced this year.
This customer is due a reimbursement for services not rendered to his property. All of our refunds are cut quarterly through the accounting department. I am sorry this message was not relayed to the customer. I will have the a message sent to accounting to cut check immediately. I would expect the...
customer to have the check no later than 5 business day from today.