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Diaz & Sons Roofing & Waterproofing Inc.

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Reviews Diaz & Sons Roofing & Waterproofing Inc.

Diaz & Sons Roofing & Waterproofing Inc. Reviews (2)

We had all our windows replaced in March Four windows need repairing To date they have not been repaired
One June I notified Pella that we were having trouble closing four of our newly installed windows After numerous e-mails and a threat to report them to the ***, a repair person arrived on 4th July He indicated that four sashes needed to be replaced and he would notify Pella I followed up on 30th July and a tentative date of 7th of August was suggested for the repair This was postponed and then further postponed due to a family emergency I then followed up on 4th of September with a proposed date of 15th September for he repair Received an e-mail on the 15th indicating that the repair could not occur as only two of the four sashes were at the store and one of the two was damaged I called Pella on 2nd October (on the advice of the repair technician) I was told they had no record of the need for repairs The repair technician e-mailed me to inform me

On September 28, 2017, Pella was notified of a leak in a window supplied and installed by them
have failed to honour their warranty
On September 28, 2017, we notified Pella of a leaking windowAs of October 2, we received no communication to set up a time for a service person to attend and look at the window A follow up email was sent to see when we could expect someone to contact usThe response received was that the person who had received our warranty call, does not oversee the schedule of the service personThe tone and content of this email was rude and dismissive
No offer was made to follow up with the service person on our behalfOn October 11, having still received no contact to set up a time to attend and inspect the window, a further follow up email was sentAgain no response was received A message was sent through the Pella Corporation website on October 16, and a telephone call made to the storeIt was only then that we finally received communications from

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