Dibble & Miller, P.C.

Revdex.com:The spa was wired correctly; the breaker came loose in the box and shorted out - probably agitated by the carpenters completing the wood deck around the tubI appreciate the thoughtful response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I mention the following information as helpful feedback to the business If the sales team would impart accurate information, customer expectations would be realistic, and a horribly frustrating experience like I had might be avoided I feel we received a less-than-honest sales pitch and inaccurate information when we purchased the spa We asked numerous questions about documentation (sparked by poor feedback on line regarding documentation) and were assured the documentation is provided, is complete and was even described as "great" We have found it (when we finally received it) lacking and incomplete; for example there are no instructions on assembling/disassembling the filter, or for operating the lights (we are still stuck with disco multi-color flashing lights)We asked detailed questions prior to purchase about electrical hookup Purchase documentation does specify wire gauge and breaker capacity, we never had a question or issue with that We were led to believe there was a pigtail to attach to the disconnect box; this was entirely misleading as in reality the customer must drill holes in the brand new spa skirt and run wiring internally through the inside of the tub There are no instructions on how to remove or reinstall the tub skirt, or where to drill through the skirt The diagram showing where to run wiring through the wooden support structure inside the spa is misleading because it only shows the pre-drilled hole farthest from the control panel We were told before purchase that the spa delivery person would instruct us on use of chemicals - he didn't My frustration over lack of information was made worse by lack of customer support and numerous un-returned phone callsWhen I called [redacted] for on-site service, their reply was that they didn't know when they would be able to provide it That was the end of the call and they never called back

Revdex.com:The spa was wired correctly; the breaker came loose in the box and shorted out - probably agitated by the carpenters completing the wood deck around the tub. I appreciate the thoughtful response made by the business in reference to
complaint ID [redacted], and find that this resolution is satisfactory to
me.  I mention the following information as helpful feedback to the business.  If the sales team would impart accurate information, customer
expectations would be realistic, and a horribly frustrating experience
like I had might be avoided.  I feel we received a less-than-honest sales pitch and inaccurate information when we
purchased the spa.  We asked numerous questions about documentation (sparked by poor feedback on line regarding documentation) and were assured the documentation is provided, is complete and was even described as "great".  We have found it (when we finally received it) lacking and incomplete; for example there are no instructions on assembling/disassembling the filter, or
for operating the lights (we are still stuck with disco multi-color
flashing lights). We asked detailed questions prior to purchase about electrical hookup.  Purchase documentation does specify wire gauge and breaker capacity, we never had a question or issue with that.  We were led to believe there was a pigtail to attach to the disconnect box; this was entirely misleading as in reality the customer must drill holes in the brand new spa skirt and run wiring internally through the inside of the tub.  There are no instructions on how to remove or reinstall the tub skirt, or where to drill through the skirt.  The diagram showing where to run wiring through the wooden support structure inside the spa is misleading because it only shows the pre-drilled hole farthest from the control panel.  We were told before purchase that the spa delivery person would instruct us on use of chemicals - he didn't.  My frustration over lack of information was made worse by lack of customer support and numerous un-returned phone calls. When I called [redacted] for on-site service, their reply was that they didn't know when they would be able to provide it.  That was the end of the call and they never called back.

Hello, thank you for reaching out. I would prefer that complaints are mailed to me as my business address. All of your email notifications went into my spam folder.I looked into this a bit. When we were informed that the manufacturer didn't include a manual we emailed a copy of the owners manual to...

the customer on September 26th. At the time of sale we include an electrical requirements sheet that was signed by the customer. This states what the wiring requirements are and that an electrician must complete the electrical hookup. I actually do not know what day the customers electrician connected the unit. However, when it was connected and the customer attempted to contact the local service provider ([redacted]), they were very short handed that week and did not respond as quickly as I'd have liked. We actually arranged to have a second service provider schedule to go out and take a look at it on October 12th. However, [redacted] was able to get to the customers home on October 11th to see what the problem was. The spa was not running, upon inspection it was determined that the customers electrician wired the GFCI breaker (furnished by electrician) incorrectly. At that point it was up to the electrician to return and fix his work. We called the customer and left a message on November 3rd to see if everything was working and we haven't heard back from them. This is not a warranty issue where we can be reimbursed by the manufacturer for the service call. However as a courtesy East Coast Spas covered the cost of this call rather that charge the customer or electrician. As a sign of goodwill I would also be willing to offer a $100 store credit that the customer can use for filters or hot tub supplies. Best Regards,Dan H[redacted]