Dick Hannah Chrysler

Customer: [redacted] *** [redacted] purchased her vehicle from Gresham Chrysler Jeep on April 20, and part of her purchase was a Lifetime Maximum Care warranty provided by Chrysler CorporationGresham Chrysler should have sent her a reminder that she was required to do a (5) year inspection of her vehicle in order to keep the warranty validThis is something that only the selling dealer would have access toThe inspection is also part of her owner’s manual and it stipulates that ultimately it is the responsibility of the owner of the vehicle to schedule this service and have it performedGresham Chrysler went out of business and none of their customer’s information pertaining to this particular warranty was transferred to any other Dealers in the area leaving only the customer to remember the serviceShe became our customer after the closure of Gresham Chrysler and we had performed several services on her vehicle through the years but she never scheduled that particular serviceWe did do oil changes with inspections on her vehicle in February of and May of I contacted Chrysler on Brandis behalf to try to get her warranty reinstated, letting them know that we had done inspections around the time of her (5) year anniversary but they declined to reinstate the warranty even though these services had been performedI requested them to reconsider stating that I thought it would be a great gesture for customer satisfaction and retention and that I thought that it was deserved in this case but they declined reinstating the warranty againSincerely,Ken D***Parts & Service DirectorDick Hannah Chrysler-Jeep-Dodge-RamDesk 1-360-944-3245Ext [redacted] @dickhannah.comwww.dickhannah.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

My issue with Dick Hannah Chrysler has been resolved as of 10/06/ID ***

The business has resolved the problem

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Attn:   Complaint Analyst
Re:     [redacted]
To whom it may concern,
     Thank you for the opportunity to respond to the complaint filed with your office by [redacted].
We have attempted to call Mr. [redacted] numerous times to...

resolve the issue with no luck.
We are sorry that Mr. [redacted] did not have a good experience at our dealership, we go out of our way to provide a positive experience with all our customers, unfortunately we were not successful with Mr. [redacted].
After further duscussion with Mr. F[redacted] (sales manager) it appeared to be some miscommunication and he is more than happy to clarify it to Mr. [redacted] if he is given the opportunity
Youssef I[redacted]
General Sales Manager
Dick Hannah Chrysler Jeep Dodge Ram

Customer:[redacted]  [redacted] purchased her vehicle from Gresham Chrysler Jeep on April 20, 2008 and part of her purchase was a Lifetime Maximum Care warranty provided by Chrysler Corporation. Gresham Chrysler should have sent her a reminder that she was...

required to do a (5) year inspection of her vehicle in order to keep the warranty valid. This is something that only the selling dealer would have access to. The inspection is also part of her owner’s manual and it stipulates that ultimately it is the responsibility of the owner of the vehicle to schedule this service and have it performed. Gresham Chrysler went out of business and none of their customer’s information pertaining to this particular warranty was transferred to any other Dealers in the area leaving only the customer to remember the service. She became our customer after the closure of Gresham Chrysler and we had performed several services on her vehicle through the years but she never scheduled that particular service. We did do oil changes with inspections on her vehicle in February of 2013 and May of 2013. I contacted Chrysler on Brandis behalf to try to get her warranty reinstated, letting them know that we had done inspections around the time of her (5) year anniversary but they declined to reinstate the warranty even though these services had been performed. I requested them to reconsider stating that I thought it would be a great gesture for customer satisfaction and retention and that I thought that it was deserved in this case but they declined reinstating the warranty again. Sincerely,Ken D[redacted]Parts & Service DirectorDick Hannah Chrysler-Jeep-Dodge-RamDesk 1-360-944-3245Ext [redacted]@dickhannah.comwww.dickhannah.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint ID: [redacted] Thank you for the opportunity to respond to the complaint filed by [redacted] [redacted] to your office. Ms. [redacted] brought her vehicle to us on 11/13/17 with a complaint of her windshield wipers not working. We diagnosed her vehicle and informed her that the only option...

to fix the wipers is to install a new BCM (Body Control Module), a part that is no longer made by the manufacturer due to the age of the vehicle. We informed Ms. [redacted] that she could try and find a used one at a wrecking yard and we could install it with no guarantee or warranty on the functionality of the part. We have contacted Chrysler and were told that the model year and the odometer is read electronically from the BCM and that we could not do anything to change or alter that.    Unfortunately, per the manufacturer, there is no remedy available to repair her vehicle’s wipers without installing a BCM, which is no longer made. Installing a used BCM does not effectively change the VIN on the vehicle because the VIN is hard stamped and plated on the vehicle in other laces and it will still pass though DEQ with the used BCM installed, however the mileage change will still be a problem. We have informed Ms. [redacted] that the only option available to satisfy her concerns is to restore the vehicle back to its original condition prior to repair in order to resolve the mileage and age issues, which we offered do at no charge to her. Ms. [redacted] has already received her money back on the original repair including an oil change due to her disputing the credit card charges.  Ms. [redacted] has declined our offer to reinstall her original BCM at no charge.   We remain committed to the satisfaction of our customers and will assist her in any way that we are able to. We do apologize for our inability to resolve this issue completely for Ms. [redacted].   Sincerely, Ken Dent Part / Service Director Dick Hannah Chrysler Jeep Dodge Ram 360-944-3245 [email protected]