Dick Hannah Dodge

Beware Dick Hannah dodge, in my opinion, has an entire incompetent service dept. I brought my truck in to be repaired, it had a leak in the Intake manifold, a common problem, they told me it was a valve cover gasket. It was obvious that it was an Intake manifold leak. It was easy to see and also diagnosed as such by another shop. I picked it up and inspected it and I couldn’t see any indication that even the valve cover was removed. I took it to another Dodge dealer and they diagnosed it as an oil leak also. I have extensive experience in the Automotive industry both as a mechanic and Race car driver. On a previous visit, I had them do an oil change. They asked me if I wanted my cabin filter changed. I said no I will do that myself. They brought my truck out with the Glove box laying on the floor and the door to the cabin filter beside it. It made me wonder if the oil filter was tight and even the pan plug. I would not recommend Buying or having any service done by this dealer. No response after many requests.

Thank you for the opportunity to respond to the complaint filed by [redacted] to your office [redacted] brought his vehicle to us on December 8, with concerns of having a rough idleWe diagnosed his vehicle and suspected a problem with the cylinder heads which were covered by his manufactures warrantyAfter the removal of the cylinder heads it was discovered that he had driven in water and ingested it into the engineWe notified him of the issue and informed him that manufacturer’s warranties do not cover water ingestion and that he would have to turn it in to his insurance or pay for the repairThe engine had a new air filter in it and evidence of deep water on, around and in the engineMr [redacted] had not discussed this incident with us prior to us discovering the internal damage to the engine after removing the headsMr [redacted] was NOT charged for removing the cylinder heads and elected to tow his vehicle out after he found out that he did not have a warrantable concern We are truly sorry for any inconvience that this may have caused We remain commited to the satisfaction of our customers and will assist him any way that we are able to Sincerely, Ken D [redacted] Part / Service Director Dick Hannah Chrysler Jeep Dodge Ram [redacted]

Complaint: [redacted] I am rejecting this response because: it was not rustPhotos to be posted on next response to Hannah Dodge Salesman Woufe I*** Hannah Dodge Salesman Woufe I [redacted] charged me $1,to exchangeSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:At this point nothing has been done to fix the damage caused by the dealership or the warranty issues.Not only do I still have the past issues to deal with now my car is leaking oil on my garage floorTo their response to my first letterI have never made any special request to have a manger on the premises during my serviceIn fact, I have had very little dealing with the managerI have had three vehicle inspections with three different assistants because they can't seem to retain any employeesThe service manager/director has never made himself present for the vehicle inspectionsThe only raspiest I have made is for the dealership damage to be repaired and to take care of the warranty issues.As for the loaner car, that was part of the deal made when I purchased the vehicle as a Customer for Life member.The dealership states that I have been disruptive on each visitThis is simply not trueI believe I have been very patient for the last five years trying to get these issues taken care ofIt was only the last visit that I approached customers to let them know what they are going to get into tooMost of the customers came to me first to comment on how long I had been there.To whom ever is reading this, you can view the first letter and read about the service issuesThe conversations with the customers were a two way street and they did not mind talking to me at allI fact, more than a few of them agreed with me because they have had some of the same issues.The repeated attempts from the one sales person (I think his name is ***) was him walking up to me and proceeding to get right in my face telling me I can't talk to there customers or he will just shadow me all day longI told him that was fine, waited for him to step back, and proceeded with my day.It is true that (***) called and the Vancouver Law Enforcement came outThe police officer approached me and ask, nicely, if he could have a word with meWe proceeded to actually have a great conversation and had a couple good laughs as well.I would like to state, in no way did the officer (as the dealership put it) escort me of the premisesHe actually agreed that as an American consumer I have the right of free speech and do what I feel necessary to get my issues taken care ofThe only thing the officer said was, if I wanted to proceed with my actions I would just have to move out to the sidewalk, off the Dick Hannah propertyI told him that I understoodI went back into the service department and told the service writer to call me when they were done with the carI was actually grateful because being on the sidewalk actually made it easier to fulfill my task.The dealership states that they can't find any foundation for my behaviorThey obviously have bigger issues than I thought.As stated, I have been very patient for the last five yearsIt is now time to exercise my American rights of free speechI see that the dealership is trying to come up with an excuse about not having a needed filter in stockThey knew about the appointment 1/weeks in advance and what the service appointment type would comprise ofI would think they could come up with a better excuse than that.Not only that, But this is the first I ever even heard about itThey never mentioned a wordBecause they know it's bogus.Again, please read the first letter and you will understand what all is going onAfter the last appointment, changing filters and seals, my car is now leaking oil on my garage floor.In conclusion, I hope at some point this will all be taken care of so I can worry about more important things in lifeThis is not something I enjoy wasting time onI have bigger and better things to do with my timeI still need to make time this week to write the Attorney General.I hope someday this is all resolved and I can try to bring business in to the dealership instead of turning business awaySincerely, [redacted]

To Whom It May Concern: RE: Complaint ID [redacted] August 31, To Whom It May Concern: We apologize that our response was not clear as to how we addressed Ms [redacted] response to her issues with the vehicle she purchased from us After several email exchanges with the General Manager of the Chrysler store, it was determined that Ms [redacted] would prefer to trade her Journey in on a different vehicle Because the Journey was originally purchased used at our Kia store, our Kia store General Manager, Rachel S***, then met with Ms [redacted] to facilitate the trade By stating that “we” have met with Ms [redacted] , MrD [redacted] simply meant that representatives of the dealership had met with her, including the Kia store General Manager, not himself specifically We did not intend to mislead anyone via the lack of specifics in our response We apologize for the frustration and lack of service Ms [redacted] believes she has received from our dealerships and sincerely hope that her new vehicle meets her needs We stand ready to assist Ms [redacted] should she have any future issues with her new vehicle Regards, Jennifer H [redacted] Vice President Dick Hannah Dealerships

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like like to address the dishonesty of the response from DodgeI was promised by Ken D [redacted] a meeting with the GM due to the numerous faulty repairs done by his shop however, That never happenedI presumed contacting the GM via email, the GM did not feel he needed to meet with meDodge did absolutely nothing to make this rightAfter the GM at Dodge did not wish to meet with us and did not continue conversation to resolve the issuesKIA took the dodge back as a trade in and got me into a different vehicle that is SAFE and operates properlyThis is not a vehicle that I wanted or was satisfied with getting but the most important face is it is safe for my familyDodge does not deserve any credit for the efforts of ending this nightmare, in fact while the Journey was drove a cross the street after the "repairs" so I could get my personal belongings out the check engine light came on once again Regards, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RE: File # [redacted] , [redacted] To Whom It May Concern: I have reviewed the file and repair order for [redacted] ***We are committed to satisfying him as a valued customer and will gladly work with him in an attempt to take care of any problems or issues that he may have with his vehicle, repairs or billing As such, we were able to contact him and come to a mutually acceptable resolution by refunding him his additional out of pocket expense We look forward to his future business Regards, Ken D [redacted] Parts & Service Director Dick Hannah Chrysler-Jeep-Dodge-Ram Desk 1-360-944-Ext Cell 1-360-601-kd***@dickhannah.com www.dickhannah.com

Complaint ID: [redacted] Customer Information: [redacted] ***Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Thank you for the opportunity to respond to this complaint filed by [redacted] to your officeMr [redacted] purchased a new Dodge Caravan from us on June 26, and was unhappy with some light corrosion and and surface rust on the underside of his vehicleThis was present from the factory and was the same as other vehicles that we inspected with himMr [redacted] contacted Chrysler and started a case with them and even visited another dealer only to be told that this was a conditionChrysler denied him any assistance as this is with all manufacturersIn the ongoing interest of customer satisfaction we were able to find a vehicle that had less surface rust on the underside of the vehicle and was acceptable to Mr [redacted] and we traded him out of the vehicle at our expense as Chrysler denied any involvement [redacted] is now driving his new vehicle that has more options and we believe he is satisfied Sincerely, Ken D [redacted] Part / Service Director Dick Hannah Chrysler Jeep Dodge Ram 360-944- [redacted]

Complaint ID: ***
Customer Information: *** *** *** *** ** *** *** ** *** *** *** *** ***
Thank you for the opportunity to respond to the complaint filed by *** *** to your office
*** brought his vehicle to us on September 12, with
concerns of having a recall number RperformedWe performed the recall according to FCA guidelines and returned the vehicle to the customerIt usually takes FCA up to days to report the recall completion to NHTSA for their removal from their national listIn the interim FCA released a second recall for the very part that was replaced in the original recall causing ***’s VIN number to show that it needed to be done againWhen I investigated this issue with FCA they noted that it was a part issue that caused the second recallI have spoken with *** and explained his situation and that he could go to any Chrysler, Dodge, Jeep or RAM dealer in San Diego (where he is now) and have the recall performed with the updated part resolving the issue he is having with NHTSA reportingHe agreed to do that and thanked us for the information
We are truly sorry for any inconvience that this may have caused but we are unable to influence or control any part of the issuing of recalls from the manufacturer or their reporting to NHTSA
We remain commited to the satisfaction of our customers and will assist him any way that we are able to
Sincerely,
Ken D***
Part / Service Director
Dick Hannah Chrysler Jeep Dodge Ram
***
***

Sent: Wednesday, February 07, 2:PM To: Complaints Subject: complaint #*** To whom it may concern, After another round of emails I have finally received a refundI consider this acceptable and a complete resolution at this point Thank you for the help in this matterThey were not willing to take care of things until you contacted them to help get a resolution Regards, *** ***

Complaint ID:
***
Customer Information:*** *** *** *** * *** ** ** Vancouver , WA 98660Daytime Phone: ***Evening Phone: ***E-mail: ***@ICLOUD.COM
Thank you for the opportunity to respond to the
complaint filed by *** *** to your office
We have met with *** and after hearing her displeasure of her vehicle we we were able to trade her into a completely different vehicle that was to her satisfactionShe is now a completely satisfied customer
We will continue to remain commited to customer satisfaction
Sincerely,
Ken D***
Part / Service Director
Dick Hannah Chrysler Jeep Dodge Ram
360-944-
***@dickhannah.com

Complaint: ***
I am rejecting this response because: I have not received the refund check as of end of business today 2-2-18I was contacted by an associate of MrD***, Cynthia Lamar, on 1-18-and was offered an apology along with a refundThis was an acceptable offerI was asked to contact here if I didn't see the check in approximately a weekI received an email from Cynthia on 1-22-stating, "Your refund check has been submitted to our corporate office and processedYou should be seeing your check later this." Not sure what later this means, but assume it should be along shortlyI sent an email stating nothing has arrived on 1-31-and received no return email. Once the check refund arrives this complaint will be satisfied as far as I am concerned. Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Attn: *** *** Re: *** * *** To Whom It May Concern, Thank you for the opportunity to respond to the complaint filed with your office by *** * *** *** *** bought a Dodge
Charger and had questions and concerns regarding a $charge on his Purchase AgreementAccording to Mr***’s file he had purchased an optional Extended Service Agreement for that amountThe product and its pricing were fully disclosed on the Sales Proposal document, the Product Menu, the Optional Product Disclosure form, the Purchase Agreement and the Purchase Contract, all of which were signed by Mr*** at the time of sale We contacted Mr*** and reviewed his transaction with him and he requested the Service Agreement be canceled. He has since signed the cancellation form and his refund is being processed Sincerely, Youssef I*** General Sales Manager Dick Hannah Chrysler Jeep Dodge Ram

May 1, 2015 Revdex.com RE: *** *** COMPLAINT ID #: *** Dear ***: In response tothe above complaint, Mr*** has been a valued customer of our dealershipbeginning with a new vehicle
purchase in As part of his vehicle purchase,Mr*** was automatically enrolled in our Customers for Life program. One part of this program provides replacementtires at no cost to customers that have all of their required maintenanceperformed at one our Dealerships According to oursystem’s history on Mr*** vehicle, he has met all of the requirements toqualify for the no cost tire replacementWe appreciate his loyalty to us, andhave even met several of his personal requests while at our dealership that goabove and beyond the scope of our business. These include that there be a manager on thepremises at all times during his visits, and that we provide a rental car at nocost even if he is waiting for the services to be performed. I personally have been the manager on callduring those visits and made sure that the rental car was here for his use at nocost to him. Our issue withMr*** is this: Being present during his visits, I havewitnessed on each occasion, Mr*** strolling through our waiting room andwith a subtle, yet disruptive demeanor, engaging other waiting customers withnegative comments about our organizationThe negative dialogue continues throughthe duration of his visit while he is waiting for his vehicle even though arental car has been provided at his request. On his latestvisit to our dealership on Saturday, April 25th, Mr***behavior became so disruptive to both service and sales customers, we wereforced to call law enforcement to have him physically removed from ourpremisesThis was after repeated requests from our management staff requestinghe please stop his negative and abusive behavior to both our customers andstaff. While hecontinued his negative and abusive rants, he was escorted out of our dealershipby the Vancouver Police Department. Dueto his outrageous behavior of engaging with sales customers that day, we had anestimated loss of nine to ten vehicle sales. It must bepointed out that we can find no foundation for Mr*** behavior. We have honored all scheduled appointmentrequests and always strived to complete his maintenance and repairs in a timelymannerAs is the nature of our industry, we can not forsee the range of issuesthat can be encounterd during the repair of a vehicleSpecifically regardingMr*** repair, the needed “filter” was not stock, but we did finally findthe correct filter and had to get it from another sourceThis instances diddelay his repair, but he was kept informed. In closing, weare prepared and willing to repair Mr*** vehicle and address all of hisconcernsHowever, while on our premises, we must insist that he refrain fromengaging other customers of our dealership in his derogatory and disruptivemanner. During all visits we are morethan willing to provide him a loaner vehicle or even deliver his vehicle to a differentlocation of his choice upon completion of his repairs. Please let meknow if you have any questions or concerns. Sincerely, *** ***Parts & ServiceDirectorDick Hannah ChryslerJeep Dodge Ram*** ***@dickhannah.com

Corroded New Dodge Grand Caravanphoto of rusty oil pan bolts, rusty drive shaft, and pitted aluminum engine casing

To Whom It May Concern:
As far as we are aware, Mr. [redacted] is satisfied with his resolution and his new vehicle.  We acknowledge the photo attached in this recent communication.  We are not entirely sure what response is required of us at this time.  Please let us know if we can be other further assistance.  
Regards,
Jennifer H[redacted]
Vice President

Revdex.com
 
 
Attn:   [redacted]
Re:     [redacted]
 
To Whom It May Concern,
 
Thank you for the opportunity to respond to the complaint filed with your office by [redacted].
  
 [redacted] and her...

husband [redacted] bought a truck from us on July 6th, 2016.  Initially, we were working a deal on a truck with more equipment.  Since it did not fit into their budget, we settled on a truck with less equipment. They agreed to purchase that truck, and took delivery.
 
Subsequently, I spoke with [redacted] and she explained that they were unhappy with the truck and experience.  We value our customers and wish to ensure that they are pleased with their purchase, and our team.  As such, when I spoke with [redacted] I asked for the opportunity to change their impression. [redacted] agreed to bring the truck back to us so that we can add leather seats, and autostart.  We will also be providing running boards (for the customer to install at home) and a loaner car while their truck is being upgraded. 
 
 As far as we are aware, Ms. [redacted] is is satisfied with those efforts and we consider her complaint resolved.
 
Sincerely,
 
Youssef I[redacted]
General Sales Manager
Dick Hannah Chrysler Jeep Dodge Ram